Broadband switch deals

First time I left them, I sent them an email the day when I switched to the new provider. They replied same day confirming cancellation and advising I didn't need to email them as everything gets automatically cancelled once my connection is moved. This year I didn't bother informing them and switched to Sky. Pure stopped billing me straight away.

Update: Got through to Pure yesterday and as always the agent was A1. He saw the date of the 16th of April for the completion of works on the account. He said the date had been extended to the 22nd of April but still hadn't been completed 🙄. He said he'd get in direct contact with the ESB/siro directly and get back to me on a timeline Monday or Tuesday.

My pure connection went live on Friday, 30 a month for 500 meg. VM rang today but I wasn't there to take the call, I won't be going back to them the connection with ftth is so much better.

If fairness the Eir BB service itself is top class, the problems start when they botch up either the installation or billing and you have to engage with their customer care…

How much are you paying now for both plans? 104 for 500meg BB is just crazy.

Yeah but the Eir service is the exact same (open eir) service that every ftth provider gives so why risk dealing with Eir when you can get the exact same service (and better equipment) without the risk elsewhere.

True true. I'm very pleased with Pure, up and running in 4 days which includes an engineer install (I had done a good bit myself to have it the way I wanted it)

In Enniscorthy Co. Wexford. It's a fantastic service, the ping times are lightning fast, never going back to VM.

100% They're an arrogant company and compared to ftth their service is terrible. I'll never go back to them I'm so glad I made the move to ftth, there's so much more choice as well.

My experience every time, with every provider.

Pity im with them already and have to move elsewhere or i would go for that.

It will be the usual. "Hello Eir, my contract is up and im moving because your price is going up. I will stay if you keep it at the same price."

"Sorry, no, for new customers only"

"Thanks, goodbye"

"Goodbye"

2 weeks later after ive moved.

"Hello, this is Eir, we have a great deal on if you would like to move back"

"ive already moved now"

"But you can move back"

"fcuk off"

I wonder does it depend on who you get or how well trained they are.

Very much so. This time last year I called VM to cancel and/or request a better deal - Got some lad on the phone that didn't give a toss - Not exact but it was something like 'I'll give you €7 off for 3 mths'

I was a bit shocked so off I went to do some research and get a 'changing provider' plan in place and make sure I was ready to jump. I rang back a couple of weeks later to cancel and got a lovely girl on the phone that couldn't do enough - Ended up with from €97pm down to €49pm for 9 months and back up to 97 for the remaining 3 mths.

Dunno how that guy is still in a job tbh. Sounds like you got the same bloke - Try again and if you get a bloke, hang up and try again

EDIT - ^ TV and BB

Similar situation happened to me last year. I asked why; and that's the best they could do until I got a lovely lady which offered a fairer discount rather than a mere 2%; which was 'the best they could do' (mate)

I've been with pure twice and both times they had little interest in a retention offer that wasn't insulting.

So i just called them and they told me because i am on siro the best the can offer is 45pm. They said if someone was offered 35 means this someone is not on siro but on the openeir network.

Is it true?

Did very well from following this thread, with Sky for over 20 years with a tv, phone & broadband package & then just a phone (which was never used) & broadband package (Superfast + phone) which was €55 for years then went to €60 & then €65 last month… I kept putting the eventual move on the long finger….
Rang sky last October to try get a better deal but didn’t sign up to any contract or changes as I wasn’t happy to commit to anything with them….

Last Thursday a guy from sky rang me to say that they are discontinuing the package that we are on as it’s the old copper connection etc & they won’t be able to offer the service after end of the year, so I decided it was my one & only shot at a decent deal, the best I could get was   -

OpenEir - Sky Ultrafast Plus 500 - Unlimited - €40 per month for 12 months then €60 per month thereafter - told him I was looking at other options including the OneBigSwitch & he said that he would call me back last Friday. Following the call I signed up with the OneBigSwitch & thought I had requested a call from Pure but heard nothing from them.

Tuesday got a call from someone else in Sky, same story, same offering, told her to call me back in a few days as checking out all of my options. Neither sky representative would give straight simple answers to my basic questions….

Following that call I looked up Pure Telecom again & entered the details, about half hr later got a call from them offering - Pure Telecom - OneBigSwitch - OpenEir - Unlimited - Fritz Box- €30.00    500 mbps x 12 months but went with - €35.00 1Gbs x 12 months. He said that because I mentioned the OneBigSwitch he was able to still offer me the deal they had last week as I explained that I had selected a callback through that option… I asked him to give me a few hours to think about the offer & to call me back which he did this morning so took the chance & signed up with Pure - they will handle the sky change over / cancellation…

Sky said that I I could only have FTTH but Pure said same price for either FTTH or FTTC - just have to see what’s the best options for us when the engineer arrives as I don’t fancy any drilling to the house & all wiring/cables are underground & phone socket is not on an outside wall 🙈

Don’t really mind if I have both systems for a month as I work remotely & can’t be without a broadband service for more than a few hrs otherwise I will have to work from the office…

I just want to thank you all for your information to date plus if anyone missed the OneBigSwitch offer just mention it & you should be still able to get it….

Go for ftth. Your layout sounds exactly like mine. The installer will use the copper phone cable to draw the fibre into the house and then discard the copper cable. You will need a plug socket near the phone socket as he'll put the open Eir unit there and it needs power, it converts the optical signal to a network signal allowing you to connect your router.

This is what was installed in my house. The two phone sockets can be removed.