Broadband switch deals

Switched to Pure Telecom last week and was told I'd be receiving a fritzbox and there would be no break in service, VF would simply stop and I'd plug in the fritzbox and service would resume.

First i received a cheap huawei router instead of the fritzbox but thought I'd let that slide as I'm sure it'll be OK. Then this morning I wake to find no Internet on my VF router and an email from them saying service cancelled as of this morning. No problem I thought, just plug in the Pure router. No service on the Pure router, called support to be told my Pure service is not due to be activated until tomorrow 6pm. Pissed off as had day sorted watching the football on nowtv.

EDIT: Pure support got the service activated so fair play to them and their customer services.

Have a backup 48 sim in a 4g modem so have just bought the 12.99 plan. Signal can be pretty bad here but hopefully it'll do for the day.

They give the Huawei router to 500 meg customers, it's actually a good router it's belting away here not a bother on it, certainly better than the VM yoke I had, I had that on a timer socket to reboot weekly or the speed dropped to single figures. Pity you got off to a bad start, I'm very happy with the service.

what’s the model number? Wifi6?

Strange 🤔. They told me the fritzbox was for 1 gig connections.

Brilliant, I'm very impressed with the service and the router, I just changed the WiFi to the old VM SSID and password and everything connected perfectly.

Now that would do my head in, absolutely dreadful behaviour. You really aren't getting any luck with this install 🤬🤬

I'm far from impressed by Pure also. Almost a month into my contract with them and still no landline. My internet speed was increased only today to what my last provider was supplying.

While their CS might be better than most, it's still quite poor, although you do get through fairly quickly on the phone and they all speak English.

After reading the comments above I was very nervous about our FTTH install by OpenEir for Pure…

Well I needed have been… The booking was for between 12 & 5, got a call from the engineer to see if I was home at 11 & he arrived around 11.30.

1st asked me who the broadband provider was & when I told him Pure he said that they are not allowed to do any civil works for Pure connections, I thought ‘oh no’ here we go….

After surveying the whole situation, he rang his supervisor who gave him permission to do anything that he need to do, he decided that he would possibly have to dig a narrow trench (by hand) through the lawn to the pole (didn’t have to in the end), dug a hole at the edge of the flower bed & found the ducting at that point, once he detected the point where the cable entered the house, he dug down through the path & found the ducting there. He then chanced pulling the cable through the ducting from the points he opened…

His colleague arrived later with a hoist to bring the cable across the road, he wasn’t happy with the pole straight across the road (it’s very old), so linked from the next poll up to the one straight across the road, to the pole at the end of our garden.

Such a neat job & can’t get over the difference in the using the PC’s & devices… I know nothing about speeds but my son who is an online gamer is impressed…

Pure delivered everything they promised in the sales pitch (except the FritzBox - got a Huawei model LG8245X6-10) so far… They even cancelled our Sky broadband service which didn’t cease until we were up & running for about 2 hrs….

I have emailed Circet (engineers employer) to compliment him & his work, I don’t know his name but I do have the number of his van.

Great to hear. Lovely to hear a positive outcome.

I really feel in some instances that the delays involved with a fibre install often depend on the individual you get. My engineers were nice but not willing to go near the work the ESB had completed (badly). They called their manager to ask could they continue on with the install as the actual damaged cable was working but he told them to stop the work as the service could not be guaranteed. Every situation/engineer/manager is different I suppose.

Most providers have similar prices and all is grand until they feck up something.

Im with Vodafone,have fibre 500MB 30/6+40/6 and my internet suddenly stopped on friday out of nowhere in co.Galway 😂

Only way to contact them was on Twitter and tech support doesnt work weekends 🫣

need suggestion from everyone who got EIr Fibre.

i had a lad at the door selling Eir Fibre 45 euros for 2 years for 1gb with off peak calls.

i currently have virgin 1gb at 50 euros expiring in july.

i was only interested in eir fibre because the guy said eir will install all the wiring etc and it will be forever and i can switch with other providers.

now my problem is - current virgin coaxial goes from outside box to my attic where my virgin router is placed. from there all my home cat6 runs. this was done during house construction

i dont think the eir engineer can run fibre to attic from outside. would you agree from experience?

i cant keep the eir modem in the ground floor as it will mess up all my current setup. just seeking suggestion from experience. i have booked the installation for now in 2 weeks time. will discuss with engineer but i guess its not possible.

Is the VF you have now using the VM coax? Can you run a cable down from the attic to connect to the newly installed Eir modem that will be on the wall and put the Eir router in the attic on the other end? I have the router under the stairs with a good quality cable between it and the open Eir modem. (The powered box on the wall I'm calling the modem)

No point unless you see them digging up the duct for somebody else, that's the major drawback to underground systems unfortunately.

Sorry I misread your post completely 🤔. Without seeing your layout it's hard to know. Do you know where the twisted pair phone line entered the house originally? I think I read in the T&C's that they won't go into the attic. They will use the old phone line as the point of entry. With some of my neighbours they couldn't find the phone line inside the house so they found it outside and drilled a new entry point, maybe the installer might run the fibre up the wall for you, as others have already said it really depends on who you get on the day.