New HKC App SecureComm2

Also having big problem with connection. It’s a disaster.

I downloaded it yesterday and was unable to set it up. Says my user code is wrong (it isn't). Still getting that error this morning.

I got this when I moved over to the new app - it didn't like the fact I had a # in the SecureComm password set on the alarm panel despite the old app being perfectly happy with it. Changed and all worked after that.

HKC had an issue the other day with Securecomm as they sent out a email for everyone to change over to the new app, which most did causing a issue for everyone. Its fixed now so should be back to normal.

I’m lying awake here with the panel beeping and no app working. Afraid if I go downstairs (to the panel) to shut it up, I might not be able to disarm it. HELP 😂

Alarm renewal time, absolute last straw tonight. No chance whatsoever that I’ll continue to use HKC. No sleep at all.

Comes back every 2 hours.

If getting a LAN/Comms failure and have the wifi card in your alarm, reboot your home broadband router to see if this fixes it.

Securecomm cloud portal is down. The installer login page won't load either

Alarm beeping every 20 mins since 2am here

Driven the entire house mad, no way to disable this I assume? We've a panel in the bedroom so too loud to ignore it.

The app is working for me. I’m able to log in remotely and see the alarm status etc.

Same here, last night at 1am and this morning at 7am. Luckily it's only a beep from the keypad and not an alarm but still very annoying.

I'm also finding the keypad is very unresponsive when I enter the code to acknowledge it, and there's huge delays before it stops beeping. Anyone else seeing this?

anyone care to share how to put in ‘engineer mode’?

We tried that and it made no difference. I'm working from home today and the beeping started up again about an hour ago. I've had to shut it off 3 times already since then and no doubt the 4th will be any minute now.

If there's nobody around to shut the beeping off, does it keep going forever?

My panel was beeping every hour. Engineer code worked, thank you.

If you don't have the code, you should reach out and get it. You need it with this BS system.

But something that possibly worked for me last night - others can try out - I disconnected the router. Then the panel beeped one more error later but once I dismissed that, it didn't come back. My theory is that because it reported an error (can no longer connect to the wifi) and I dismissed it with my code, it's still the same error and it won't beep again. Whereas if it manages to reconnect even for a moment with the network it goes back to counting this as a new error you have to dismiss each time it manages to shortly reconnect.

My panel is bleeping away to itself - quietly, thank goodness, so it didn't disturb me last night.

I tried putting in the engineer code (given up thread as 4567 default) but the panel is looking for a 6-digit number - anyone know what that one might be?

My installer is unavailable - I'm 99% sure he left it on default for this very reason, I'm also 99% sure I wrote it down somewhere but do you think I can find it???????

If HKC manage to fix whatever they've broken, will the panel just shut up by itself? (we'd better hope they're not run by Vanilla, or we'll have to hope they don't break two other things while they're at it 🙄)

But the only engineer code I know of is the 4567 provided by some other poster - but my panel is looking for a 6-digit number

I only have this system less than a week, but I guess if it does not say Autorised By, then the engineer code you tried does not work.