Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Tile job- should I ask for it to be re-done?

  • 15-06-2024 7:23am
    #1
    Registered Users Posts: 28 completely confused


    hi all, looking for some advice.


    we are in the middle of a full renovation. Our utility floor has been tiled and I’m really not happy with the layout.

    This is how I wanted the pattern and showed both the tiler and builder before tile was laid:

    This is what we’ve ended up with:


    to me, this looks like a really lazy job,especially the row of white tiles in the toilet area. I know this would be a big job to replace the tiles so I’ve held my tongue and tried to get over it but every time I see it, I’m really unhappy. The tiles were very expensive and the floor was meant to be a real feature. Tiler has also used almost black grout which he didn’t check with me and just looks dirty.

    I raised it half heartedly with the builder who acknowledged that it isn’t what we discussed but suggested the tiler thought I wanted a ‘random’ pattern. To me, the pattern I laid out is clearly checkered and not random at all. To make matters worse, the tiler did the completely wrong pattern in our main bathroom. He did a basket weave rather than stacked. Luckily, we actually quite like it so have said nothing but that’s another error that’s been made with the tiles so I feel inclined to stand my ground and ask for the utility to be fixed

    What do I do in this instance, how likely is it that the builder would ask the tiler to redo the job? Would we have to pay for replacement tiles? I don’t want to fall out with anyone but I’m really unhappy with the job



«1

Comments

  • Registered Users, Registered Users 2 Posts: 4,994 ✭✭✭enricoh


    Tell the builder he messed up both jobs, u can live with the bathroom but not the other. Builder pays for tiles, specify white grout or whatever



  • Registered Users Posts: 212 ✭✭Hontou


    Very nicely ask for it to be redone. That is not a professional job.



  • Registered Users, Registered Users 2 Posts: 3,031 ✭✭✭Nigzcurran


    Thats a brutal job. It's neither random nor a pattern



  • Registered Users Posts: 28 completely confused


    thanks all, this has really reassured me as anyone I ask seems to think I’m just being fussy and that I’ll just get used to it. The tiler was finishing up for holidays the day he laid the utility so I expect he just rushed it in the end



  • Registered Users, Registered Users 2 Posts: 1,662 ✭✭✭rock22


    If the builder is acknowledging that the tiles were laid incorrectly , and your contract is with him, then I would just asked to have it done correctly. I assume you did not pay or hire the tiler directly?



  • Advertisement
  • Registered Users Posts: 28 completely confused


    no the tiler was provided through the builder but we sourced and paid for the tiles ourselves. They were the most expensive ones we chose so gutted to have them messed up



  • Registered Users, Registered Users 2 Posts: 8,490 ✭✭✭Rows Grower


    That's an awful looking finish, it's up to the builder to sort it out. I'd also ask him were the tiles laid directly onto the OSB board as that's not recommended.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users, Registered Users 2 Posts: 828 ✭✭✭who what when


    It seems these days that the stars have to align in a very particular way for a tradesman to come and do a good job or even just an acceptable job. I've had a number of tradesmen do jobs for me in the last couple of years and almost without exception the work is really poor and really expensive!



  • Registered Users, Registered Users 2 Posts: 5,374 ✭✭✭Padre_Pio


    No competent tiler would ever doa random pattern with those tiles. They're always patterned.



  • Registered Users, Registered Users 2 Posts: 5,214 ✭✭✭Xander10


    Feel for you.

    You mentioned they were expensive tiles but they have managed to make it look like a random use ofa pile of left over tiles that were sold off cheap.

    Hope you can get some success with them fixing it.

    Did you give them a screenshot of the pattern you wanted to achieve ?



  • Advertisement
  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    Well to be honest, if I were dealing with site contractors and provided nothing written and eight tiles as an example, I would consider myself extremely lucky if they got them all the right way up and on the floor.

    While I have no sympathy for the tiler, I would find no problem justifying the poor instructions as a means to limiting my liability were I in his position.

    I suppose hindsight is a wonderful thing, but it would be pretty simple to provide a detailed pattern with every single tile colour depicted using a basic drawing package on most PC's.

    Time to look at the job critically and decide whether to keep it, try to agree a solution or assess the overall job quality with a view to getting a professional in



  • Registered Users, Registered Users 2 Posts: 15,147 ✭✭✭✭loyatemu


    if the "instructions" were the photo in the first post, then they're perfectly clear. IDK how anyone would come up with the version in the finished photos unless they were deliberately trying to do a bad job. Presumably the tiles cames in different boxes for each colour, how as a professional would you think "well here I'll just do a load of white"?



  • Registered Users, Registered Users 2 Posts: 3,582 ✭✭✭Ezeoul


    That's very disappointing. It would drive me nuts too, every time I had to look at it.

    If you explained what you wanted to the builder and he didn't pass that information on to the tiler, it's on him to fix it.

    Him passing the buck onto the tiler by claiming "he thought you wanted a random pattern" is the builder trying to avoid responsibility.

    Absolutely insist he fixes HIS mistake.



  • Registered Users, Registered Users 2 Posts: 17,162 ✭✭✭✭Sleeper12


    If you are not happy then ask for it to be redone. If it bothers you that much every time you sit on the bog you will looking & silently fuming.

    There is no such thing as inexpensive renovations so I know you are paying a lot of money. There is a big mark up on these jobs in today's climate. It won't cost the builder or tiler much to put right



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭Odelay


    Post edited by Odelay on




  • If you cannot work out the pattern from that 8 tile photo you really need to get your head examined. Its extremely clear.



  • Registered Users, Registered Users 2 Posts: 1,023 ✭✭✭beardo81


    The builders and contractors are charging high rates for work done, feel no guilt in asking them to re-do the job, including paying for materials.

    That was a basic, clear instruction and they messed up, onus is on them to fix it.



  • Registered Users, Registered Users 2 Posts: 5,374 ✭✭✭Padre_Pio


    I would disagree.

    A competent tradesman should advise and instruct the client. I've had plenty of tradesmen give me advice on how to improve my own ideas.



  • Registered Users, Registered Users 2 Posts: 201 ✭✭Cork29


    the tile selection is awful also.

    If redone pick a nice one



  • Registered Users, Registered Users 2 Posts: 35,323 ✭✭✭✭o1s1n
    Master of the Universe


    Wow, that looks like all the tiles were in the same box and he just reached in and laid whatever one came out without looking at it. Shocking stuff.

    There's absolutely no way you can look at your example and not see a pattern. I mean surely a tiler who does that for a living can see patterns.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 31,156 ✭✭✭✭Lumen


    This is peak "you had one job".

    Any half decent tiler would be ashamed of that.



  • Registered Users, Registered Users 2 Posts: 3,918 ✭✭✭chooseusername


    Wouldabeen nice as well,

    Post edited by chooseusername on


  • Registered Users, Registered Users 2 Posts: 835 ✭✭✭Deregos.


    Shoddy, lazy bit of tiling. The builder didn't accurately communicate your preferred layout to the tiler so he's at fault and should carry the cost for redoing the work (including all materials) the way you had specified and paid for it to be done. Otherwise it'll forever annoy you everytime you're using that space.

    Similar thing happened to us regarding the floor levels when we were building our house . . thirty years on and those mistakes still irritate me nearly every day.

    Pictures of your own bad parking WITH CHAT



  • Registered Users, Registered Users 2 Posts: 23,726 ✭✭✭✭ted1


    the best way to deal with tradesmen is yo ask them would their wife accept that.

    It looks awful , get them to redo it



  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    It's extremely clear that a floor should be flat and a grid placed to catch any water.

    As my job with presses and thickners involved quite a bit of hosing off of machinery, the floors were anything but flat and the grid at the highest point it seemed.

    People doing a job professionally don't always get it right and WTW's all over the UK were a testimony to the fact. Odd when the professionals were exclusively employed by water companies was it not?

    As regards the tiling I would have made it clear were I doing the job, but I wouldn't always expect others to.

    Sometimes a lack of clarification can be of benefit to contractors. They have a job in hand and certain payment, with the possibility of further hours on the job doing snagging if there is nothing to move on to.

    You wouldn't believe some of the problems that could occur if a contract electrician thought he could while away some hours at others expense, misunderstandings were the norm if the paperwork was not fully detailed. I'm sure tilers are no different.

    Anyway, I cannot fault the "chooseusername" approach. Obviously Both I and the tilers head needs an examination, but I would have made it clear what the client wanted prior to starting and got a signature on the drawings.

    Work instructions, quality control and documentation were all introduced to eliminate the mistakes that stemmed from the mutual understanding a fag packet drawing provided :-)

    Post edited by Boards.ie: Mike on


  • Registered Users, Registered Users 2 Posts: 675 ✭✭✭SVI40


    You paid for a job to be done. It was not done. Get them to sort it. You will never be happy accepting that poor quality work.



  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    Disagree by all means.

    There is no indication to say if the tradesman was or wasn't competent.

    There seems to be overwhelming evidence that he wasn't.

    I am merely pointing out that when things do go wrong, then the blame game can be switched on by any party.

    It's fairly obvious that communications as to the optimum methods and achievements should be two way, it still does not exclude the need of a rigid contract though.

    My most recent job was done a few months back on a verbal basis. I trusted the builder totally, he has done a lot of work here and his father before him too.

    It would not happen this way with a new contractor.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭Odelay


    Ah now. First question for any tiler is where do you want the tiles, second is where are the tiles, third is what pattern. Hodge podge fecked in any oul pattern is rarely the answer. the customer will always have a pattern. Very little direction needed in that.



  • Registered Users, Registered Users 2 Posts: 16,934 ✭✭✭✭astrofool


    I feel lucky, any time we've been tiling, we've gone through where to start (to prevent very small offcuts wherever possible), what to do with the edges (strips, tiles, bevels, mitres), which grout to use where, and with big tiles, where the alignment should be (e.g. where the room has multiple levels, which wall has the full "starting" tile).



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 5,374 ✭✭✭Padre_Pio


    Yes, exactly, and to be fair, some people may not have these details, so its up to the tiler to educate and advise.



  • Registered Users, Registered Users 2 Posts: 8,490 ✭✭✭Rows Grower


    By doing that you are assuming all tradesmen are married and hetrosexual.

    Far too many snowflakes would find that question offensive.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    The direction comes in useful in the end.

    It isn't only common to tiling, but regardless of how straightforward a job is, you have little comeback if a job done to mutual understanding and agreement turns out to have a few surprise twists.

    The point being if the tiling requirements were documented then the question of whether the people should be called back or whether they should stand the loss wouldn't occur. They would clearly be at fault and wouldn't have a reason to argue otherwise.

    There would simply be no way that I would place eight tiles on the floor as a pattern for the whole job.

    Maybe if they were cemented down and grouted, it might have value as a reference, but I dealt with a lot of contractors and as a commissioning Engineer the misunderstandings between my company and the contractors doing the work kept me in a job.

    Some of the things I saw and heard over the years were beyond belief. You can never assume that a job will be carried out the way you envisage unless you treat those on the civils side like a computer. Every step of the job written like a program.

    It was an approach that reduced my companies exposure to blame when things went wrong.



  • Registered Users, Registered Users 2 Posts: 23,726 ✭✭✭✭ted1


    a gay tradesman wouldn’t have done such botched job. A far better eye for aesthetics..



  • Registered Users Posts: 726 ✭✭✭blackvalley


    Couldn’t agree more . Due to pressure of my own work I have had “ tradesmen “ do work in my house over the years and the quality has been appalling. If I look at a job and say “ I could do better myself “ then that tradesman is rubbish.?



  • Registered Users, Registered Users 2 Posts: 3,918 ✭✭✭chooseusername


    "There would simply be no way that I would place eight tiles on the floor as a pattern for the whole job."

    If I showed those 8 tiles to my 10 year old grandson and said, " There's only 3 colours, that's the pattern I want", he would know what to do.

    Would you set out the whole floor for the tiler?



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 31,156 ✭✭✭✭Lumen


    What if their wife died? It's not snowflakey to be respectful of people's unknown personal circumstances, it's just basic politeness.

    Let's not lose focus here though, the tiling is still **** 😀



  • Registered Users, Registered Users 2 Posts: 8,490 ✭✭✭Rows Grower


    That's offensive to all the non gay tradesmen, well the snowflaky ones anyway.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    I would simply have removed uncertainty.

    I would also have specified what grout to use.

    I have been in at the end of problems too many times to allow for errors.

    I have witnessed a lot of "blame games" too, when any excuse is used to delay or pile costs onto the job.

    There is little lost by removing any margin for error and all to gain.

    It really is that simple!



  • Registered Users, Registered Users 2 Posts: 15,147 ✭✭✭✭loyatemu


    and the gay ones, some of them probably have terrible taste.

    And I'm sure there are plenty of tilers' spouses (gay and straight) who also have have terrible taste!



  • Registered Users Posts: 28 completely confused


    thanks folks, this has been extremely helpful.


    to clarify, I laid this pattern out in front of both the builder AND the tiler. He was there to get the information first hand from me so it was not mis-communicated by the builder but he is certainly aware that what I’ve ended up with is not what was asked for. He said he has a solution for me that needs to be explained in person so on my next site visit we’ll see what he says.



  • Advertisement
  • Registered Users Posts: 28 completely confused


    I appreciate in an ideal world you would go through each and every aspect of a renovation in minute detail, however we have gutted this house and there have been thousands of decisions that need to be made, there simply wouldn’t have been time to go to this level of detail with every single one. Also you clearly have professional knowledge of building and sites, we don’t, so are reliant on our builder to tell us when we need to be giving more detailed instruction to the tradesmen on site



  • Registered Users, Registered Users 2 Posts: 1,401 ✭✭✭AyeGer


    No pattern whatsoever with those tiles. What was the tiler thinking. Don’t feel bad about asking that to be redone.



  • Registered Users Posts: 759 ✭✭✭Slightly Kwackers


    I wish you all the best.

    Fortunately it wasn't my money and time at risk when I was involved with site work initially, but I soon learned that for all the professional garbage spouted some are in the job simply for the cash and the work is just an incidental to raking it in.

    I have a local builder, or used to, now his son does my work. I would place them toward the top of the list of people I have worked with over the years. Still, all One has to do is ask anyone in the surrounding villages to get recommendations as to tradespeople .

    They do control every job, I don't give or need to give detailed instructions.

    I consider myself oh, so fortunate!

    I'm not sure about builders incidentally, but I always look up new companies and services on Trustpilot. They seem to give a good idea of what to expect and look out for.



  • Registered Users, Registered Users 2 Posts: 736 ✭✭✭Kurooi


    Seems like that tiler was following a pattern then lost patience for it on the edges. Was he drinking on this job.



  • Registered Users, Registered Users 2 Posts: 1,419 ✭✭✭dathi


    looks bad butdid you buy twice as many white tiles as the other colours when you bought the tiles ie. 50% white 25%blue 25%yellow because if you didn't he wouldn't have been able to follow your pattern



  • Registered Users, Registered Users 2 Posts: 3,918 ✭✭✭chooseusername


    Good point, in the first photo tiler appears to have used nearly twice as many coloured tiles as white ones



  • Registered Users, Registered Users 2 Posts: 8,687 ✭✭✭volchitsa


    That's a fair point to make to the builder who instructed the tiler. It's not sensible to expect the customer to have to deal with the detail to the level of drawing out an entire floor plan of tiles - what'd be the point? The basic plan for the tiles was perfectly clear from the picture and I can't see what difference doing it all out on a PC would have made.

    I agree with the posts above about the importance of starting points and cut-offs - but that's not what went wrong here.

    Reem Alsalem UNSR Violence Against Women and Girls: "Very concerned about statements by the IOC at Paris2024 (M)ultiple international treaties and national constitutions specifically refer to women & their fundamental rights, so the world (understands) what women -and men- are. (H)ow can one assess fairness and justice if we do not know who we are being fair and just to?"



  • Registered Users Posts: 28 completely confused


    yes there were 2 boxes of white, 1 blue and 1 yellow


    We met the builder and he agreed that the job wasn’t done properly. He is going to re-do the job so I’m delighted



  • Registered Users, Registered Users 2 Posts: 17,162 ✭✭✭✭Sleeper12


    Well done 👏👏👏



  • Registered Users Posts: 28 completely confused


    just as an update, the tiles were redone and they look so so much better! Delighted I pushed for them to be changed, thanks all



  • Advertisement
Advertisement