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Revolut Megathread.

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Comments

  • Registered Users Posts: 860 ✭✭✭crinkley


    that was a direct comparison. My experience of having to go into legacy banks is far more recent. Listen as you said we aren’t going to agree and there will always be people who don’t want to adopt and legacy banks will rely on that for business



  • Registered Users, Registered Users 2 Posts: 3,624 ✭✭✭wassie


    Some of those comments are interesting.

    1.Ireland is one of their most successful markets in Europe in terms of market penetratation. Based on customer count only, they are as big as AIB or BOI.

    Thats a pointless metric alone. If you look at revenue generated per customer, then Revolut will be nowhere near the local banks. Where it does have value is the ability for Revolut to quickly scale up (and in turn grow), being an all digital platform.

    __________________

    2. He acknowledged the customer service can been delayed/poor but given their customer numbers AI/bots is the only way they can economically service those on free account plans.

    Its a fair point. If people want free then dont expect full service. But even at their paid tiers, Revolut's customer service is still virtually non existent. Talking to a support agent can only happen on their most expensive plan AND only if they deem it worthy of such. Chatting via app on a mobile can be painful, especially if you need to explain things in details.

    Their biggest competitor here in Ireland, N26, does offer phone support on paid plans levels.

    __________________

    3. Target in Ireland is to get more people using Revolut as their main bank with their salary mandated.

    Competition is good. Having an Irish IBAN will be a big boost to achieve this.

    __________________

    4. Even though they have a high customer number here, the average Revolut balance is only €600

    Goes back to point 1. Probably emphasises that the majority of people here arent willing to trust neo-banks fully as their primary banking service.

    __________________

    5. They want to ramp up savings account options here.

    Competition is good. Our legacy banks need competition in general to force them to provide cheaper and more innovative consumer banking.

    __________________

    6. They spend more than their legacy Irish banks on AI around fraud prevention.

    Prevention is important, but what happens if you are unlucky enough with Revolut to be affected by fraud. I'm sure the legacy banks spend far more on employing both front and back of house staff to help resolve issues with customers affected by fraud.

    It goes back to why I posted that IT article a couple of days back. It's not about the customer support in general (as I think most banks are quite poor for general consumers). It is how you are supported when thing go bad, like being affected fraud.

    This last point I think is why consumers are not prepared to trust the neo-banks fully.

    I liken this to the experience I had a couple of years back with an online only car insurer and had to make a claim on my policy. Having to write down everything repeatedly everytime I engaged with them was exhausting and wasted a lot of time. Never again - I will always pay slightly more so I can actually talk to a human when the sh!t hits the fan.



  • Registered Users, Registered Users 2 Posts: 7,018 ✭✭✭bren2001


    I had an issue with the credit union this morning. Tried their chatbot, useless. Called their helpline. Waited 1 minutes. Problem solved in 1 minute. I value my time and convenience and don't have this issue in the back of my head anymore.

    I have options with legacy banks. I have no other option but a chatbot with Revolut.

    My experience of having to go into legacy banks is far more recent

    You're a single datapoint. There are many many many more datapoints online about the issues with Revolut. I am a single datapoint with legacy banks as well but with legacy banks, you have options.

    Revolut is brilliant. I use it daily but its support isn't great with horror stories online. I prefer the option of a email/chatbot, a phone, or the branch. I get all three with legacy banks.



  • Registered Users Posts: 860 ✭✭✭crinkley


    I have more than myself as a datapoint and I’m at that age where myself and friends have unfortunately had to use legacy banks. That’s great that you were able to sort a problem, I’ve used chat with credit union before but was able to put in the right information to get an answer


    as I said there will always be people who will use legacy banks. Due to their poor apps, lack of customer support in branch and yet their need to have you in branch for certain things they’re not for me. Would rather get sorted in my own time



  • Registered Users, Registered Users 2 Posts: 5,810 ✭✭✭The J Stands for Jay


    I think they're both shite, with each being a different type of shite



  • Registered Users, Registered Users 2 Posts: 5,810 ✭✭✭The J Stands for Jay


    I went to apply for an AIB credit card. Application was online, but documents had to be done in a branch. Went in with the docs, photocopies taken. Heard nothing and got back into them. They're no record of receiving the docs. Went in again. Insisted they'd sent them, but took copies again. Heard nothing, vintage them again. Same story. I just gave up.

    Online applications are far superior.



  • Registered Users, Registered Users 2 Posts: 5,810 ✭✭✭The J Stands for Jay


    I've had experience of fraud with legacy and neo banks.

    With PTSB I saw some transactions that I didn't make and had to contact them to get it sorted. Took a while but got them money back eventually.

    With N26, nothing ever left my account. I got a message through the app that there had been attempted fraud on my account and they were replacing my card as a precaution. No funds left my account, and no action on my part was needed.



  • Registered Users, Registered Users 2 Posts: 3,624 ✭✭✭wassie


    I had a fraudulent transaction on my Revolut in April from a Japanese retailer, that was alerted to them from me. Revolut took 5 days to get the money back in my favour. Card was cancelled and issued a new digital one, but I didnt transact in that time.

    Wasnt a huge amount, but it was probably the first a few trial transactions to test the account as often happens. I jumped on this within about 15 minutes of the transaction - was just lucky I happened to be on the phone.

    Human [1]
    AI [0]



  • Registered Users, Registered Users 2 Posts: 7,018 ✭✭✭bren2001


    I did an entire application for a credit card online with the bank. Never had to go to a branch. Of course, I had the option if I wanted too.

    I’ve also had fraudulent transactions with PTSB. No money ever left my account. Got a phone call telling me my card was cancelled and a new one was on the way. I had the great option of being able to walk into a bank and take out cash with ID.



  • Registered Users, Registered Users 2 Posts: 8,271 ✭✭✭batistuta9


    Anyone else notice the disposable virtual cards being rejected recently? 48 & a couple of other sites won't take them anymore.



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  • Registered Users, Registered Users 2 Posts: 3,624 ✭✭✭wassie


    Depends on the merchant's requirements. Any service that requires a regular payment will be looking for a card that can handle recurring transactions. Disposable cards by their very nature are single use.

    Have you tried setting up a regular virtual card specifically for that merchant. That way you can cancel it at anytime with out affecting other subs. I have about a dozen virtual cards for all the various subs I have running.

    Then there are some merchants that I cant get to accept any virtual card - Ticketmaster was the most recent issue I had.



  • Registered Users, Registered Users 2 Posts: 8,271 ✭✭✭batistuta9


    Didn't know they'd be able to tell they're single use, think some were just regular online shopping, no subs or anything. I just use the virtual but haven't bothered adding more of them, think you've to pay for extra on the free plan



  • Registered Users, Registered Users 2 Posts: 9,344 ✭✭✭markpb


    You’re comparing apples and oranges there. In the first case, the fraud wasn’t detected and you managed it through the dispute/chargeback process. In the second case, the processor or network spotted the fraud and blocked the transaction. Neither of those things really depend on your bank, either scenario could happen at a legacy bank or a neo bank.



  • Moderators, Business & Finance Moderators Posts: 10,443 Mod ✭✭✭✭Jim2007


    Hard to say, but disposable cards are developing a bad reputation in the industry as they are too easy to be used in committing fraud and money laundering. So unless they can develop a more secure technology PDQ, it's most likely to be a growing trend. Consequently, it is probably a good idea to have the real deal or some other fall back plan in case the virtual one does not work in an emergency situation.



  • Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭beachhead


    All done by hand-no computers or AI/Google then?



  • Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭beachhead


    Tried one on 48 last year and was rejected but not unusual with 48.I think it depends on time of day-late at night is a bad time for most cards.



  • Registered Users, Registered Users 2 Posts: 3,624 ✭✭✭wassie


    Same limits regardless of plan type for virtual cards. From the Revolut support

    https://help.revolut.com/en-IE/help/cards/card-order/can-i-have-multiple-cards/

    Maximum active cards

    The number of active cards you can have at any one time depends on the card type.

    - Physical: 12 active cards (Revolut Pro and Joint and Credit account cards count towards the limit)

    - Virtual: 20 active cards

    - Virtual single-use: 1 active card

    You can only create 4 new virtual cards a month, including single-use cards. After you exceed this limit, you'll need to wait 30 days before you can create a new virtual card, even if you haven't exceeded your active limit.



  • Registered Users, Registered Users 2 Posts: 2,996 ✭✭✭BailMeOut


    I started the process to order a new Revolut credit card this morning and it has been approved and already in my Google wallet ready to go in about 4 hours. The physical card will be here in a few days.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    I just got invited to RevPoints.

    The T&C are a little bit different depending on the plan you have an as Standard User you need to activate Spare change to even be eligble.

    But if this really works, it's a nice way to earn avios.

    Just make sure to read all the documentation because especially spare change is missleading, as it's not giving you the roundup into your savings but rather as points.

    So you need to ensure you analyse your pattern before you click "accept", it's the usual Revolut wilderness in T&C.



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  • Moderators, Business & Finance Moderators Posts: 6,563 Mod ✭✭✭✭Sheep Shagger


    Impressive.

    Really shows how inefficient legacy banks are with their credit card application process. Asking for loads of data as that's what they asked for 20 years ago and nothings changed.



  • Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭beachhead


    Revolut needs to beef up -wouldn't accept my credit union account.Not in their approved list.



  • Registered Users, Registered Users 2 Posts: 1,645 ✭✭✭Qrt


    Was the application approved and then ask you for sign off or did it automatically generate? I’d like to apply to see what limit they’d give me but don’t want to accidentally put myself on the hook for the stamp duty



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Those RevPoint to Airline Miles are quite attractive - AerLingus is a 1:1 for Avios (most airlines seam to be the same).

    If you have an ultra plan, you can get 1 Point per 1 € which makes this even better rate then the 1:4 (or 1:1 for EI spending) that the Aer Lingus Credit Card is offering.

    But even with the standard plan it's 1 point per 10€ which is better than nothing.

    Plus, it looks likes like you can actually tripple dip with certain vendors, i.e. use Aer Shopping for Avios, use the Revolut Shop for Cashback and the Revolut Points for more Avios.

    Shop for some retailers and get 5 Avios per Euro via Aer shopping, then 3% discount via Revolut Shop and 1 Avios per 10€ (or even more if you have a paid plan) and those Avios rack up.

    Now the only thing I don't like is the "spare change" on the standard plan because that in my opinion is not necessarily a good deal. Sure, you get 50 Points per 1€ spared but you buy the points with it. Money is gone, so if you pay 1.01€ at a shop you will buy 49 points for 0.99€. But then again if you spare 80€ you can get 4000 Avios which is enough for a flight to Europe, so it might be fine.

    But if you are on a paid plan, you clearly should try Rev Points !



  • Registered Users, Registered Users 2 Posts: 2,996 ✭✭✭BailMeOut


    Yes, they approve first very quickly and then you submit docs to complete the application.



  • Registered Users, Registered Users 2 Posts: 1,825 ✭✭✭mp3ireland2


    Just a follow up here, I'm self emplyed and transferred my wages from Revolut Business to my Revolut today, nothing changed. I contaced support and they told me it needed to be from an external bank account, so looks like I'll have to do a transfer to/from my EBS very 34 days to keep it active.

    A bit silly really as surely it's to revolut's benifit that I'm paying wages directly into revolut.

    Only a slight invonvience anyway, would be less hassle if all the bank trasfers were instant, they were instant when i was living in the UK over 10 years ago, strange the the Ireland/EU are so slow to implement a similar system.



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  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Wow, they now really push Rev Points (at least to me).

    I got told that if I upgrade to Ultra on the 3-month reduced offer (45€ a month) and spend 2000€ in 90 days, i will get 10000 Rev Points and if I use the card 150 times (not really realistic) in 90 days, I will get an additional 3000 Rev Points.

    In addition, the earnings ratio is 1 Rev Point per 1€ spend.

    So, if I spend 2000€ in a month (which can happen) and then cancel Ultra (which I can as it's a trial) I get at least 12000 Avios for 90€.

    10000 Avios cost 235€ if you buy them directly from Aer Lingus, therefore this is a steal!

    This really makes me look at Revolut as the main spending tool again.



  • Registered Users, Registered Users 2 Posts: 622 ✭✭✭feargantae


    Are you in Ireland? I thought they hadn't launched Rev Points in Éire yet.



  • Registered Users, Registered Users 2 Posts: 3,217 ✭✭✭Justin10


    I'm based in Ireland and signed up to rev points yesterday.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard



    It's available in Ireland since 11 June, you should see it when you log in or if you go into Lifeystyle on the top right corner!



  • Registered Users, Registered Users 2 Posts: 622 ✭✭✭feargantae


    Ah, must be on a per user basis again. I updated to the latest version and it's still just the € cashback section in the top right of lifestyle!

    Edit: Pretty much as soon as I posted I got a notification about Points! Seems it replaces the 10% Metal cashback on Stays which is disappointing as Revolut seems to use Expedia which often has the cheapest prices so the 10% extra is a bonus!



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  • Registered Users, Registered Users 2 Posts: 1,364 ✭✭✭leck


    I'm having a problem today transferring funds from BOI to Revolut. Usually when I do this, it just happens without me going to the BoI app, but sometimes I'm asked for the three digits on the back of the linked card. But today the process is different.

    When I initiate it on the Revolut side with "Add Money", it now now brings up "Choose a bank to tranfer from" — the options are AIB, BoI and PTSB. I only have an account at BoI and it's the only bank one I've linked to Revolut. I select BoI and next it asks for three digits of my pin. But then it greys out for a few mins before I get an error message "Something's not right. Your request couldn't be completed. Please try again or return to Third Party."

    I've had three failed attempts now.

    Is anyone else having similar problems adding money from BoI?



  • Registered Users, Registered Users 2 Posts: 2,511 ✭✭✭optiplexgx270


    Not a BOI customer but if a current account with a debit card you could do it via Google pay as another method while experiencing the issue?

    Alternatively remove the account in revolut and start fresh.



  • Registered Users, Registered Users 2 Posts: 3,217 ✭✭✭Justin10


    How long does it take for transactions to transfer to revolut points anyone know?



  • Registered Users, Registered Users 2 Posts: 3,217 ✭✭✭Justin10


    Just double check the cancellation t&cs, I think they charge you an extra month for breaking the 12 month contract within 6 months, and you need to pay for the month with which you cancel .



  • Registered Users, Registered Users 2 Posts: 1,629 ✭✭✭Gooser14


    When you retried the action did it ask for the same three digits of your pin? If not then I would suspect a scam where someone is trying to get hold of you full pin number.



  • Registered Users, Registered Users 2 Posts: 9,474 ✭✭✭TheChizler


    Is good to be mindful of scams but this is internal on the app, unless they sideloaded the Revolut app from a dodgy website it's unlikely to be anything malicious.

    This screens described are what you get when "Easy Bank Transfer" is selected when you add money in the app. Revolut are really pushing this cause it's free for them to use, whereas they incur a fee when you use a linked card to top up.

    In the add money screen press "change" at the top and select the linked card to go back to the old method.



  • Registered Users Posts: 860 ✭✭✭crinkley


    I'm getting the Rev points straight away but in the challenges where I need 150 transactions none of them are registering, is there a delay or some weird t&c where apple pay doesn't count and it has to be with the physical card?



  • Registered Users, Registered Users 2 Posts: 9,344 ✭✭✭markpb


    I'd bet money that BoI are having an outage with their Open Banking API and since so few people use them in Ireland, they haven't noticed yet.



  • Moderators, Business & Finance Moderators Posts: 6,563 Mod ✭✭✭✭Sheep Shagger


    Tried to buy some holiday cash for home delivery (south east Asia so some markets don't always take card etc) and Fexco doesn't accept Revolut for payment.

    Lady at Fexco on other end of the phone didn't know why.



  • Registered Users, Registered Users 2 Posts: 3,624 ✭✭✭wassie


    Carrying $US is the way to go in SE Asia. Never had an issue getting it changed anywhere and found I got reasonably decent local rates outside of the airports. Plus if you are stuck, a lot of locals will happily accept payment in $US - for a premium of course!



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  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Yes, which is why I calculated it as "at least 12000 Avios for 90€" which is a month of fee plus the downgrade fee.

    Still a bargain, with some of the Avios Redemtion deals!



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    For me there is a significant delay until a transaction shows up for the welcome bonus both for the amout and the number of transactions, it looks like actual payment complete day +1 and not when the authorization hit.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Do you mean how long does it take for Rev Points to be awarded?

    My Points show up the day when the payment transaction is complete, i.e. a day or two after the payment was authorized depending on the store.

    If you go into your Points balance and scroll down, you can see for which transactions you got the points rewarded.

    In addition, in the main account view, you can click on a payment and see if you got points (or cashback), once the status of the payment is complete.



  • Moderators, Business & Finance Moderators Posts: 6,563 Mod ✭✭✭✭Sheep Shagger


    Yeah been before and prefer to take a bit of local currency, anyway used BOI Mastercard and just transferred money from Revolut to cover it.

    Just thought it was bit odd they won't take Revolut card given its Visa debit.



  • Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭beachhead


    Euro notes are also,accepted.No need to lay out commission for buying USD.But bring e50 or e100 notes in uncirculated condition if possible.Smaller notes get a reduced exchange rate.The same applies to USD.



  • Registered Users Posts: 40 shanoh


    Anyone thinking that buying revpoints makes sense needs to learn more about the floor value of avios. Worth reading up on headforpoints website. Bottom line it's not good value, you're buying at 2c and usually cashing in for about 1c.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    I think you need to take into consideration loads of things before you use Rev Points but if you are on a paid plan, this is free extra benefit that can rack up.

    If you are on Ultra, for example, you will earn more Avios than even with the Aer Lingus Credit card for no extra charge.

    The only plan where it really might not make sense is the standard plan because it requires the "spare change" active which is not an attractive offering as it purchases Rev Points for your round up.

    And while Headforpoints is a great resource, please remember that Aer Lingus Rewards are still done different than BA Rewards and there are some great reward fares available for flat point values if you plan ahead.

    Earning 10000 Avios for 90€ can't be beaten, for example as a reward to sign up for Ultra.

    But everyone will need to do their own analysis to see if this fits, but as it's free on paid plans, it's always an additional feature. Just on the standard plan it indeed might not make sense giving the cost of the "spare change".

    But I never used Revolut a lot besides Amazon and sending money to Friends, this weekend on a trip to London I used it extensively for just day to day spending and the hotel and now I have a few thousand Avios that I otherwise would not. Plus, I purchased the £ on Friday I got even better value for money than I would have had using my usual no foreign exchange fee Visa card.

    So, for me it makes sense, if I keep the Ultra plan once I get my 10000 bonus Rev Points is a different question, but I will start using Revolut a lot more as it's basically a nice way to top up my Avios.

    Not to mention that my savings suddenly had a better rate (forgot about that), so as with everything it comes down to ones own use case scenario.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Now I tested a 1 Rev Points to EI Avios transfer late yesterday evening at 22:06 GMT to see how long it will take to process and I can't believe it, it showed up this morning with a credit date of yesterday!

    Seriously, it looks like it's near instant , that is a surprise if they keep that up!



  • Moderators, Business & Finance Moderators Posts: 6,563 Mod ✭✭✭✭Sheep Shagger


    Re Avios, is it as painful as it used to be to actually book a flight using them?

    I used to find AL were more expensive so using Avios was a bit of a false economy?



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  • Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭beachhead


    True comment. Buying avios directly from airlines is bad value,also.Even when they have discounting campaigns to persuade people to buy more.



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