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New HKC App SecureComm2

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  • 30-05-2024 11:52pm
    #1
    Darando
    Registered Users Posts: 721 ✭✭✭


    Downloaded the new HKC app as a replacement for the older HKC app. Anybody else find its connectivity is poorer than the original app? seems like it fails to connect often after entering code.



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Comments

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    #2
    Sono
    Registered Users Posts: 2,412 ✭✭✭Sono


    been using it a good while and have no issues whatsoever



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    #3
    wildwillow
    Registered Users Posts: 1,148 ✭✭✭wildwillow


    Also having big problem with connection. It’s a disaster.



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    #4
    kub
    Registered Users Posts: 6,542 ✭✭✭kub


    HKC had an issue with a server yesterday afternoon, that is what caused the issue with the most recent app.



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    #5
    Mitzy
    Registered Users Posts: 239 ✭✭Mitzy


    https://www.boards.ie/discussion/comment/122204873#Comment_122204873

    I downloaded it yesterday and was unable to set it up. Says my user code is wrong (it isn't). Still getting that error this morning.



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    #6
    wildwillow
    Registered Users Posts: 1,148 ✭✭✭wildwillow


    I'm also getting the error message about signal level this morning and can't access the app.



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    #7
    KildareP
    Registered Users Posts: 1,476 ✭✭✭KildareP


    https://www.boards.ie/discussion/comment/122204943#Comment_122204943

    I got this when I moved over to the new app - it didn't like the fact I had a # in the SecureComm password set on the alarm panel despite the old app being perfectly happy with it. Changed and all worked after that.



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    #8
    Alun
    Registered Users Posts: 21,455 ✭✭✭✭Alun


    I've been using the "new" app for a while now and haven't had any issues with it up until a few days ago but am now having issues logging in, where it fails on the first attempt to login using my fingerprint but works when I retry, and also random signal level errors.



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    #9
    altor
    Registered Users Posts: 11,685 ✭✭✭✭altor


    https://www.boards.ie/discussion/comment/122205438#Comment_122205438

    HKC had an issue the other day with Securecomm as they sent out a email for everyone to change over to the new app, which most did causing a issue for everyone. Its fixed now so should be back to normal.

    www.altor.ie



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    #10
    Darando
    Registered Users Posts: 721 ✭✭✭Darando


    Seems it was a temporary issue with their server and new app. Yesterday and today however the actual panel in the house has LAN/Comms failure, wonder if related to new servers etc… and it seems not just my house, also in another siet I have access to….others?



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    #11
    dclifford
    Registered Users Posts: 227 ✭✭dclifford


    Also gettings lan errors last few nights. very annoying.

    7.8kwp South facing, Slane.



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    #12
    ongarite
    Registered Users Posts: 8,241 ✭✭✭ongarite


    Same here, LAN faults tonight waking me up.



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    #13
    Hooked
    Registered Users Posts: 2,795 ✭✭✭Hooked


    https://www.boards.ie/discussion/comment/122296308#Comment_122296308

    I’m lying awake here with the panel beeping and no app working. Afraid if I go downstairs (to the panel) to shut it up, I might not be able to disarm it. HELP 😂



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    #14
    TheGunns
    Registered Users Posts: 1,570 ✭✭✭TheGunns


    Any idea how to fix this? Been turning off the beeps but back on every hour



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    #15
    hurlo83
    Registered Users Posts: 6 ✭hurlo83


    Any idea how to disconnect the speaker on the circuit board? I’m demented going down to knock off the beeping every 20 mins



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    #16
    Kurooi
    Registered Users Posts: 591 ✭✭✭Kurooi


    Up all night Jesus Christ.

    Muffled it with pillows now but stupid panel the beep is so high pitched and there is no speaker it just goes through everything



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    #17
    Nuphor
    Registered Users Posts: 494 ✭✭Nuphor


    Alarm renewal time, absolute last straw tonight. No chance whatsoever that I’ll continue to use HKC. No sleep at all.



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    #18
    dclifford
    Registered Users Posts: 227 ✭✭dclifford


    just put in the normal disarm code to silence it

    7.8kwp South facing, Slane.



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    #19
    Nuphor
    Registered Users Posts: 494 ✭✭Nuphor


    https://www.boards.ie/discussion/comment/122296347#Comment_122296347

    Comes back every 2 hours.



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    #20
    MickH503
    Registered Users Posts: 492 ✭✭MickH503


    ..

    Post edited by MickH503 on


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    #21
    dclifford
    Registered Users Posts: 227 ✭✭dclifford


    https://www.boards.ie/discussion/comment/122296348#Comment_122296348

    yeah, unfotrtunately

    7.8kwp South facing, Slane.



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    #22
    oppiuy
    Registered Users Posts: 892 ✭✭✭oppiuy


    Getting this now every couple of hours. It's a nightmare



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    #23
    notahappycamper
    Registered Users Posts: 2,108 ✭✭✭notahappycamper


    If getting a LAN/Comms failure and have the wifi card in your alarm, reboot your home broadband router to see if this fixes it.



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    #24
    Darando
    Registered Users Posts: 721 ✭✭✭Darando


    Painful…I knew it wasn't just my panel when this started earlier in week.. poor service since that new app roll. No proactive emails or notices saying they have a problem last time..let's see this time

    I'd say plenty of installers phones will be hopping today



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    #25
    ongarite
    Registered Users Posts: 8,241 ✭✭✭ongarite


    Securecomm cloud portal is down. The installer login page won't load either



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    #26
    Former Former Former
    Registered Users Posts: 5,866 ✭✭✭Former Former Former


    every half an hour from 2am onwards

    It’s going to be a long day



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    #27
    Ministripe
    Registered Users Posts: 5 ✭Ministripe


    GSM line fault? Is this same as LAN fault beeping all night disarming and back again an hour later...😫 also not connecting on app. Appreciate in advance any suggestions to fix



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    #28
    ongarite
    Registered Users Posts: 8,241 ✭✭✭ongarite


    No fix for home user. It's up to HKC to fix their cloud server. The loss of communication is causing all these angry, tired posts this morning.



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    #29
    Ministripe
    Registered Users Posts: 5 ✭Ministripe


    Thanks for the feedback ongarite. Guess we are all bleary eyed this morning 😵‍💫



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    #30
    Hooked
    Registered Users Posts: 2,795 ✭✭✭Hooked


    the only plus is I started at 7am instead of 9… so I’ll be out the gap at 3!!! LOL.

    we’ve a Siberian husky that HOWLS at alarms, phone ringing and calls via speaker phone.

    At least he didn’t react to the beeping last night! Every cloud… pardon the pun



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