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How useful is the battery warranty, really?

24

Comments

  • Registered Users Posts: 448 ✭✭Cuauhtemoc


    Getting back to warranty. You would like to think looking at that that it's 8 years. I mean some degradation is to be expected. Id rather that it was 8 years for battery failure not degradation.



  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    Your position was there's no fleet of older EVs to test battery longevity on, I countered that there is a fleet of EVs around since 2011 (or earlier) which can be used

    I didn't suggest that cars which have been scrapped should be ignored, in fact I would say that data is extremely valuable

    Given that car manufacturers went from a 5 year warranty or battery rental model to an 8 year warranty roughly around when a lot of EVs were turning 5 that would imply they have some degree of confidence

    I'm not suggesting that we as consumers have reliable data on battery longevity, but manufacturers should have that data available and the warranty they're offering now should be a strong indicator of what they're expecting

    However, if you want to start up a public battery monitoring project then I'd be happy to participate 😄

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    This seems to cover failure too:

    8.
    The Nissan lithium-ion battery and battery capacity limited warranty
    includes coverage for defects in materials or workmanship for 96
    months/100,000 miles (whichever occurs first) as well as protection
    against capacity loss below 9 segments of capacity (out of 12) as shown
    on the vehicle’s capacity gauge for a period of 96 months/100,000 miles
    (whichever occurs first). For complete information concerning coverage,
    conditions, limitations, and exclusions, see your Nissan dealer and read
    the new vehicle warranty information booklet. 



  • Registered Users Posts: 448 ✭✭Cuauhtemoc


    To some degree. There's another battery failure case on the Irish EV Facebook where the battery seems to have failed but as the capacity is still reading greater than 9 bars they won't cover it. Laughable really. Poor form.



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    Ohh I agree. As I posted previously in this thread. Shame on Nissan.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    Seems like they may have changed their warranty recently. What I posted above is current, but I've seen older posts on various forums that state that the warranty was just for degradation and not failure. So older Leafs may fall into the latter category.

    Pretty much all EV manufacturers cover failure primarily. Degradation only if it falls below a certain level within a timeframe (usually 8 years).



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    There's been a good few cases with ICE cars were theres been something covered by a recall in the UK but hasn't been extended to Ireland.

    I feel nissan need to dragged across the coals in the media on this issue.



  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    I feel like there's some context we're missing from the story

    One poster earlier said they got a faulty cell replaced without any issues, now we've another story of the exact opposite

    Not pointing the finger at the old lady with the Leaf, I've often felt there were several garages which seem to avoid warranty work

    So I'm wondering was the repair refused without even going to Nissan Ireland?

    Or was there some other context we're missing?

    I agree there needs to be further clarification from manufacturers about what exactly is covered by the battery warranty. For example are faults covered or degradation only? What level of degradation is covered, and what are the exception? Does a lot of fast charging invalidate the warranty for example?

    As a general remark on warranties, we could really benefit from some consumer laws requiring warranty information to be presented in an easy to read table instead of the usual small print.

    Something similar to the IPID document that insurers were forced to produce for their policies to allow them to be compared

    A simple table of what events are covered up to what limits and the exceptions would help a lot of people

    Of course manufacturers would fight it tooth and nail because they like being able to wriggle out of warranty claims as much as possible

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 8,457 ✭✭✭BrianD3


    It might not just be Nissan, here's the Renault warranty for the UK, I can't find detailed T&Cs for the Irish one and I'm not spending anymore time poring through the UK one but did pick out the following relevant bits

    Base warranty: 3 years/100k miles

    Electric powertrain warranty: 4 years/100k miles. Covers

    1. Motor
    2. Reduction Gear
    3. Charger – Box Interconnection
    4. EVC Controller
    5. Inverter
    6. DCDC Converter
    7. Connecting High Voltage Cables (between these components)

    Traction battery warranty: 8 years/100k miles

    Traction Battery Warranty Limitations
    The Traction Battery Warranty applies from the Registration Date of the Vehicle as follows:
    - Zoe E-Tech, Megane E-Tech and Scenic E-Tech 100% electric: 8 years or 100,000 miles, whichever comes first. Subject to the age and mileage restrictions set out above, the warranty covers the battery if it falls below 70% battery minimum capacity

    https://cdn.group.renault.com/ren/gb/transversal-assets/terms/EV-models-registered-from-1st-January%202023-with%20Scenic.pdf.asset.pdf/57f5b2ca34.pdf



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  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler




  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    Careful, the Japanese government arrested Carlos Ghosn for saying that 😜

    Also for the tax dodges, but the whole trying to get Renault to buy out Nissan was probably the final straw

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    What would be ideal is a range of standard swappable batteries that would suit various vehicles and a mechanical means to change them. You pull into a garage when charge is low, line up, have it lifted out, replaced with a fully charged and off you go. That would solve two issues in one.



  • Registered Users, Registered Users 2 Posts: 7,018 ✭✭✭Oscar_Madison


    that was illustrated in possibly Fifth Gear or some other motoring programme a few years ago - obviously the logistics of that idea don’t stack up and then you’re into the whole battery leasing thing and of course loaded charges for battery charging making the running costs far higher



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    Oh man the battery swapping again....



  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    My position is that battery tech is changing and along with this, manufacturers are offering longer warranties. But as far as the public is concerned these changing technologies aren't around long enough for them to be actually provable in real life time. It's a question of can you trust the marketeers??

    It's the same with new drugs and so on, here's something we've developed and tested and that will fix you up for 10 years. But where people have only been taking it for the past few months in the real world.



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  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    But wouldn't it resolve two considerable issues the public have 1) range anxiety and 2) battery degradation/ faults. And of course rapidly speed up charging on the road.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    Highly impractical. EV batteries are very heavy, are bolted in with dozens of bolts and standardisation would mean being built to the lowest common denominator (smallest car) regardless of the size of the vehicle.

    And that's before you consider the size and complexity of these swap stations and where you could put them.

    Chargers seem far more simple in comparison.



  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    That's why we have engineers and designers - to solve issues like this.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    Only if the people who pay them want to do it. I'll wait for that.



  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    Of course it could/ would make EV cost of motoring higher. Maybe on a par with petrol/ diesel and of course there could be a battery charge/ exchange tax to replace lost excise taxes on fuels.

    But sure aren't we all about saving the planet?



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  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    Maybe they'll be ordered to do it by the EU etc. Took a while to get to standardised USB charging for small electronics. So just possible, this will be anticipated before the market gets much bigger and manufacturers are told to get their acts in order. The EU can be bloody annoying but in situations like this, can be for the greater good.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    Sorry, I just can't take this seriously. I'm giggling here about the notion that because we standardised an already existing cable we should standardise EV batteries and sprout up ramp equipped stations all over the country to lift the cars up so the battery can be removed and replaced.

    Picturing the passengers being hoisted into the air as various robots unbolt their battery and replace it. Nothing could possibly go wrong. Kudos. As I said, I'll wait. 🤣



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    I think should consider why you think people with no experience of EVs know better than people with experience.

    Titanic full speed ahead ....



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    This reminds me of people at work who don't listen. Sometimes you have let people discover fire is hot and burns the hard way.



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    Its technically possible. That's not the issue. Its just not viable financially.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    It's technically possible alright. But it's completely and utterly bonkers. 🤣



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    No, it wouldn’t.
    The space requirements for jacking cars, storing batteries. Keeping the charged ones separate to the empty ones.

    Most people only need a 10-15m dash and charge to cross this small country in a modern BEV. Charging your existing battery with make more sense.



  • Registered Users, Registered Users 2 Posts: 5,968 ✭✭✭Chris_5339762


    This is the case for every form of lithium ion battery in existance.

    Phones, watches, power tools, hoovers. All based on lithium ion which breaks and degrades. No manufacturer wants to know about how the battery performs in real time. Its always used as a means to get you to buy another product. Same as with cars.



  • Registered Users, Registered Users 2 Posts: 7,813 ✭✭✭CMOTDibbler


    So why would they bother investing money in new models when you have to buy a new one anyway?



  • Registered Users Posts: 974 ✭✭✭crl84


    The engineers have already solved it. It's a case of plugging your car into an abundantly available source of fuel - electricity.

    Sure why don't we just make petrol tank swap stations too, where you stick a car on a ramp, take apart half the car, take out the empty fuel tank, and put in a full tank of petrol, and then put the car back together and on you go?

    Moronic.



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  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    Where there's a will, there's a way. As for the costs, who ever said that motoring is/ was/ will be cheap? The idea that EV motoring is somehow cheap and sure you can charge your vehicle from solar panels on your roof is fine & dandy for some. But will never have broad application.

    Think of all the benefits accruing to the motorist, forecourts and revenue with a range of standardised swappable, likely smaller batteries with less range. And of course to the green agenda with more reuse of vehicles and so on. And of course, neatly address the subject of this thread, the warranty problem.

    But hey - I'm just the common man, looking at the thing in the round.



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    UPDATE ON NOSSAN BATTERY ISSUE DISCUSSED ON LIVELINE.

    FROM FB

    Update on Nissan Leaf Battery Warranty Post

    Dear all – I can’t seem to find the earlier thread that I shared regarding the RTE Liveline program on the battery warranty for the Nissan Leaf. I did promise I would come back after discussing and following up with Nissan Ireland directly. As follows:

    Nissan Ireland were very quick and responsive in coming back to me first thing this morning. They advised that that the new Nissan LEAF is provided with the new and improved comprehensive battery warranty introduced by the manufacturers in February 2022, which extends coverage for dedicated EV components “including defective battery cells and battery modules”.

    What I learned from the call I had with Nissan Ireland is that the earlier Nissan Leaf battery warranty changed to a more comprehensive warranty from Feb 2022 onwards, owed to a number of improvements in the battery and BMS, where defective and/or faulty cells and modules now have full and comprehensive warranty coverage for the full 8 years/160,000KMs.

    Prior to 2022 a different warranty applied which seemed to address only capacity loss (9 out of 12 bars).

    It would seem that any Nissan Leaf owner from 2022 onwards are in a good place, in terms of the full and comprehensive battery and cell+module warranty that we would hope to expect from the pedigree of a well-established Japanese player such as Nissan. I would have sympathy for those with Nissan Leafs prior to 2022 and those considering purchasing models prior to 2022 might like to factor in this risk.......

    That said, Nissan Ireland did say to me that it’s not and never has been their intention to see Nissan customers in Ireland left in a difficult position, and they want customers who run in to difficulties to contact them directly for help. They also mentioned that faults/problems are very rare in Nissan Leafs (in fairness the stats are very much on their side on this point). They shared that they want/need to handle each case on a customer by customer basis and that they want/need understand the circumstances that led to potential problems as these can be wide ranging and different, explaining that there are indeed occasions of abuse, neglect etc etc, which seems fair and reasonable.

    The gent that I talked to seemed very professional and genuine. They also mentioned that they are working with the manufacturer to help Teresa Cassidy (the lady on Liveline) get to a better place.

    It seems that Nissan Ireland Customer Service phones have been hopping since the Liveline program. I think my earlier post might also have generated a fair degree of traffic in to Nissan Ireland as well, but they indicated that they are keen to help/support any customer in difficulty as a priority.

    I have somewhat changed my own sentiment since the earlier post (but only for for Nissan Leaf models from 2022 onwards). Having owned 2 x Nissan Almeras, 2 x Nissan Primeras and 2 x Nissan Maximas over the years I can say they have all been fault free and bullet proof, and I never once had problems in warranties when needed. I have been assured from Nissan Ireland that from Feb 2022 all Nissan Leafs have a full and comprehensive battery warranty that includes cell and or module defects/faults of any kind. Personally, I would be quite reluctant exploring models prior to 2022 as the position would seem ambiguous here

    Hope this helps clarify things a little more for everyone. Again, sympathies to those with Nissan Leafs prior to 2022. I appreciate there is indeed a degree of ambiguity here……



  • Registered Users, Registered Users 2 Posts: 11,392 ✭✭✭✭Furze99


    Moronic or not - you know exactly what the comparison is.

    Pull in and fill yer tank. Pick up yer coffee and pay in shop. Off you go.

    versus

    Pull in and swap out a battery for a fully charged unit. Pick up yer coffee and pay in shop. Off you go.



  • Registered Users, Registered Users 2 Posts: 1,002 ✭✭✭Busman Paddy Lasty


    Battery leasing solves any warrantee anxiety (if it exists), swap stations not needed at all. Battery leasing was done here but isn't anymore. Battery swap stations are being done in China.

    As for USB cable standardisation. Europe has Type 2 / CCS port already standardised. Years ago.



  • Registered Users Posts: 974 ✭✭✭crl84


    Yes, and it's moronic because as already pointed out to you, batteries cannot be easily or quickly swapped out.

    The fuel tank comparison is far more comparable and apt. And highlights how stupid it is.



  • Registered Users Posts: 448 ✭✭Cuauhtemoc


    That's a nice warranty limitation. If the battery works then odds are probably negligible that it'll degrade that much over the 160000km limit. If the battery fails some other way. Tough luck.



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    You think a battery swap and all the associated messing about will be that quick?

    Undertrays etc, plastic panels, aerodynamics….



  • Registered Users, Registered Users 2 Posts: 212 ✭✭grumpygit


    As crazy as it seems, NIO already doing it in under 3 minutes they say. Think I'll stick with me wallbox

    https://hbr.org/2024/05/how-one-chinese-ev-company-made-battery-swapping-work



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    I can completely see how a manufacturer can have manufacturer dedicated swap centres. But a one for all battery to cater for every EV. I don’t think so.



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  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    Okay, that's pretty much all bollocks

    First off, drugs are tested extensively before they're released to market, including long term testing to monitor for side effects. They are probably the most heavily regulated products out there in terms of quality and oversight

    Back to batteries, you seem to be under the impression that the engineers and scientists working on them are just randomly trying different things to try and improve battery life

    This is not be case, new technologies are improvements upon existing ones. By building upon what's already known then you can be confident in the results

    In addition, these newer batteries, like most products, are tested under very harsh conditions. Charging power, heat, humidity will all be dialled to the edge of operating conditions and the batteries are cycled hundreds or thousands of times until they're exhausted

    This kind of testing is what allows manufacturers to be confident about the quality of their products

    However, there's always variability in manufacturing and there will always be quality escapes. Cells will get into cars that will fail after a few months, or will degrade much faster than expected

    That's what a good warranty should be there to cover

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    Have you ever tried lifting a 5kWh battery for home solar, like a Pylontech? They aren't light, about 20-30kg, for all of 5kWh. Imagine trying to moves a 50kWh battery

    You can't just magic the energy density up by a factor of 10, some constraints just can't be ignored

    I actually saw a concept a few years ago for a swappable battery which went into the boot of a car. Was about the size of a suitcase and took a beast of a fella to lift

    Haven't seen anything about it since so I'm guessing the concept didn't take off

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 1,805 ✭✭✭extra-ordinary_


    We need batteries to come down in size and for cars to have a port where the battery can be plugged in. We also need to be able to charge the spare battery when it's not in the car.



  • Registered Users, Registered Users 2 Posts: 7,018 ✭✭✭Oscar_Madison


    Considering they do have good reliability stats, why not just update the guarantee for cars going back to 2016 - if they’re so bloody reliable it won’t cost Nissan anything or very little.

    I guarantee you that every single Nissan customer who walked out of the showroom with a new EV over the last number of years was “reassured” that the battery pack, the thing that would cost them 1000s if ANYTHING went wrong with it, was fully covered for 7-8 years or whatever the guarantee period was.
    And people wonder why EV sales are down?



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    Fight club calculation based on risk I’d imagine.
    Look at the design faults in bmw timing chains, EGR etc yet they still let them walk out of the factory!



  • Registered Users, Registered Users 2 Posts: 11,977 ✭✭✭✭the_amazing_raisin


    Why?

    Charigng the battery in the car works fine, it isn't like the fuel tanks on petrol cars are swappable

    Battery swaps only work in cases where the battery can be very compact and deliver useful range, like an ebike or moped

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



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  • Registered Users, Registered Users 2 Posts: 7,018 ✭✭✭Oscar_Madison


    “Because they can”- ok I take your point - and no I’m not saying ICE cars didn’t have known faults - I have a friend who had a 5 series that seemingly had all sorts wrong with it as known issues so I know all about long and multiple stays in BMW garages 😀

    I just think they’re shooting themselves in the foot here- if EV sales are down which they are in Ireland, why not take the chance to reassure people ? People still have concerns about EVs - some legitimate some misinformed .

    Anyway, this won’t bode well for people looking to sell 3 year old + Leafs -garages will obviously low ball trader-inners even more now with this “excuse”





  • You cannot compare a battery with a tank lol they are completely different things, the tank is just a storage box!

    I think battery swaps would be very handy for EV's, if they came down in size / weight you could have a spare battery to get twice the range, plus easy to replace battery when it degrades :)



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    No one's going to trust any that after how they are treating that woman.

    What this case will do is decimate sales of used Leafs and the fall in values will effect the new cars values.

    Car manufacturers do this kind of dodging all the time. Then wonder why sales fall..



  • Registered Users, Registered Users 2 Posts: 12,726 ✭✭✭✭Flinty997


    EV battery isn't the same as phone battery. Its also cycled in completely different way. Your phone at simplistic level is cycled every day or two days. That 356-128 times a year. A car battery will be once or twice a week. You can effectively repair an EV battery it made of cells and is managed in terms of temp, charging and discharging in a way those other batteries aren't.

    We know from all the data that degradation isn't a huge issue. This thread however is about faults.



  • Moderators, Society & Culture Moderators Posts: 39,846 Mod ✭✭✭✭Gumbo


    Nissan got the ball rolling with the Leaf in 2011. They should have capitalised on that head start. They were good cars. We had a L24 and 2xL40’s. Everything worked and the only issue was the solid rear beam that caused the slip test failure on the NCT.

    Post edited by Gumbo on


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