Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Airline/Airport/Travel questions and queries

199100102104105

Comments

  • Registered Users, Registered Users 2 Posts: 3,114 ✭✭✭pureza


    Take it to the small claims court and inform EI of your decision to do so



  • Registered Users, Registered Users 2 Posts: 1,252 ✭✭✭johnnykilo


    I was on a flight from Turkey to Ireland with Ryanair a couple of weeks back. The flight was around 4 hours delayed arriving in Turkey and equally arriving back in Dublin.

    There was some brief mention by the Pilot of Air Traffic difficulties as the reason for the delay but that was it. Now there might well have been legit Air Traffic control issues outside of Ryanair's control, but I didn't see any other flights at that airport being delayed that night. This was a very late flight, scheduled to depart at 11pm (it was about 3am by the time we actually departed) and in my experience knock on delays from the previous flights that day usually compound delaying the last flight of the day, and I know there can be further delays when planes miss their slots, which to my mind are likely the Air Traffic difficulties they mentioned.

    I filled in to Ryanair's own EU261 form, but I got a message a few days later saying my claim wasn't valid, but no reason was given.

    My question is whether I can trust Ryanair's response or process given that they've just rejected the claim with no reason or should I pursue it further, and if I do pursue it further, who do I take it up with? Thanks!



  • Registered Users, Registered Users 2 Posts: 18,499 ✭✭✭✭JCX BXC


    Generally Air Traffic Control restrictions aren't grounds for an EU261, it falls under extraordinary circumstances.



  • Moderators, Sports Moderators Posts: 29,936 Mod ✭✭✭✭Podge_irl


    but I didn't see any other flights at that airport being delayed that night

    That doesn't necessarily mean anything, could have been ATC difficulties leaving their previous airport or even en-route.

    However…

    My question is whether I can trust Ryanair's response

    No. But it depends how much effort you want to expend and there is always the chance that they are being honest and correct in this scenario. You can go straight to the Irish Aviation Authority or small claims court but it's no guarantee of anything.



  • Registered Users, Registered Users 2 Posts: 8,411 ✭✭✭Trampas


    I was on two recent flights and both occasions an announcement was made that there is someone on the flight with a serious nut allergy. By the time it was announced was when pretty much everyone was on the plane so I understand why wait otherwise saying it every minute and crew have enough to be doing without consent announcements it was an Airbus 320 and pretty much full. So people could be easily opening peanuts or something else that contains nuts etc. Person in front of me gave up whatever her sandwich was because of it. I thought the person/group who had allergy could have got into touch with the airline and got them to send an email/text advising them about it. Maybe they did and nothing was sent. Announce it again when on the plane but just thought it was a strange that it could have been to late when it was announced. Do airlines send such correspondence



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 10,232 ✭✭✭✭Caranica


    It should be announced a number of times during boarding but I've never heard of advance correspondence



  • Registered Users, Registered Users 2 Posts: 8,411 ✭✭✭Trampas


    Could have been. I’m not one for queuing ages before getting on a flight. Maybe it was and I just missed the one before I boarded. If advised in advance it be a good idea to pass that information on for everyone’s benefit. Even in Dublin at the gate as normally I’d expect that to be managed by the local airline.



  • Moderators, Motoring & Transport Moderators Posts: 10,120 Mod ✭✭✭✭Tenger


    Most passengers don't listen to announcements in the airport anyway.

    The airport has so many that human nature tunes them out.

    If the person enters anaphylactic shock on the ground (during boarding) then there are medical personnel on call at the airport.

    Anaphylaxis while in-flight and 30-45 mins from.getting onstand can be fatal.



  • Registered Users, Registered Users 2 Posts: 14 scsei


    Flying out of Dublin on Saturday with Ryanair. I'll check the security times before setting off obviously, but is it possible to go through security in T2 then walk over to T1 to my gate? The new scanners are a big plus too.



  • Registered Users, Registered Users 2 Posts: 10,232 ✭✭✭✭Caranica


    It is possible. There are also some new scanners in T1 too but tbh the other lines move faster if you're ok with taking stuff out of your bag



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 37,901 ✭✭✭✭Hotblack Desiato


    If you're checking in hold luggage then you must go to the correct terminal.

    I'm partial to your abracadabra,

    I'm raptured by the joy of it all.



  • Registered Users, Registered Users 2 Posts: 14 scsei


    No need - just have the 10kg carry on. T2 it is so!



  • Registered Users, Registered Users 2 Posts: 2,562 ✭✭✭NinjaTruncs


    Does anyone know if I can check my hand luggage for free with Emerald Airlines? The same way EI allow it.

    4.3kWp South facing PV System. South Dublin



  • Registered Users, Registered Users 2 Posts: 3,584 ✭✭✭VG31


    Passengers at EU Airports Not Allowed to Carry Over 100ml of Liquids on Cabin Luggage as of September 1

    EU has decided not to allow passengers to carry more than 100ml liquids in their cabin luggage.

    ACI Europe says the new rule will not be welcomed by passengers or airports.

    The 100ml restrictions have been relaxed at airports which have installed C3 scanners.

    ACI expects that the new restriction will result in significant operational strain and will impact the passenger experience and airports that have deployed this sort of technology, considering that purchasing C3 scanners, can cost almost eight times more than the regular machines. Their maintenance costs are also four times higher.

    https://schengen.news/passengers-at-eu-airports-not-allowed-to-carry-over-100ml-of-liquids-on-cabin-luggage-as-of-september-1

    Very disappointing news. This completely defeats the whole purpose of the scanners and means airports have wasted a lot of money implementing them.



  • Moderators, Society & Culture Moderators Posts: 4,284 Mod ✭✭✭✭Locker10a




  • Registered Users, Registered Users 2 Posts: 10,232 ✭✭✭✭Caranica


    Surely the benefit to airports and passengers is not having to take liquids and electronics out of your bag. That's the benefit I see in them, we're well used to the liquid limits and working with them for over 20 years



  • Registered Users, Registered Users 2 Posts: 2,768 ✭✭✭WishUWereHere


    apologies if this has been mentioned already elsewhere:

    I drove past the airport about an hour ago & saw a plane parked up with Uzbekistan on the side of it. Is this a new route?



  • Registered Users, Registered Users 2 Posts: 3,017 ✭✭✭Captain_Crash


    Nope, just in for maintanice with Dublin Aerospace



  • Registered Users, Registered Users 2 Posts: 2,768 ✭✭✭WishUWereHere


    Ah, thanks for the heads up. What twigged my interest is it’s not parked by the hangers.



  • Registered Users, Registered Users 2 Posts: 350 ✭✭mindhorn


    Any particular reason why flying to Malaga in August is a fraction of the cost of flying the next month (looking at Aer Lingus prices)? I would have thought demand would be lower in September, and there doesn't seem to be any major events on at that time. For example, a 9am flight in early September is 400e but I could book a flight next week for 82e.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 3,114 ✭✭✭pureza


    It could be some demand headache left over from the strike ie people who booked during the strike didn't book for August as they'd normally do and went with other carriers instead whilst some chanced september adding to that months normal numbers?



  • Registered Users, Registered Users 2 Posts: 350 ✭✭mindhorn


    Possibly. Hard to know if it'll drop a little in price but from experience the Aer Lingus prices tend to rise if anything (whereas I tend to see Ryanair's fluctuate in either direction).



  • Registered Users, Registered Users 2 Posts: 818 ✭✭✭Satts


    Have you flown with United Airlines from Shannon to Newark/NewYork ?

    What are United like and how do they compare with Aerlingus ?

    It's been over 20 years since I've flown to the States.



  • Registered Users, Registered Users 2 Posts: 3,304 ✭✭✭naughtysmurf


    they are fine, no more no less, used three times 2013 - 2017, smaller aircraft though, two rows of three from memory, I’m in Limerick so Shannon is handy & a joy to use, currently tracking flights for May 25 to Orlando with them as have done that route via Newark twice & it worked out grand



  • Registered Users, Registered Users 2 Posts: 3,017 ✭✭✭Captain_Crash


    Last flew United in 2017 and they weee good. Nothing special but wouldn’t hesitate to book again either.



  • Registered Users, Registered Users 2 Posts: 2,151 ✭✭✭chasm


    Ryanair emailed me on Tuesday to say that both legs of an upcoming trip had been rescheduled. The email gave me the option on keeping the revised flights, changing them foc, or getting a full refund. I opted for the full refund and book different flights. I still haven't heard anything about the refund and my upcoming trips section still shows both flights.

    I spent hours in the queue to chat last night and couldn't get through to anyone, eventually the chat was closed just after 11pm. Today I cannot get through on the chat feature at all, it states my email is invalid.

    I have cone across the "requests section in my ryanair account that appears to store these chats and I submitted some screenshots of the email I received to prove I was offered a full refund.

    Anyone with any advise on how to get through to speak to someone and get this sorted?



  • Registered Users, Registered Users 2 Posts: 2,151 ✭✭✭chasm


    To Update my own post....

    Ryanair now state I am not entitled to a refund as the rescheduled flight times are less than 5 hours in difference. This is despite to email stating I was entitled to a full refund. How are they allowed to do this?



  • Registered Users, Registered Users 2 Posts: 3,114 ✭✭✭pureza




  • Registered Users, Registered Users 2 Posts: 2,151 ✭✭✭chasm


    No. I've lodged a complaint with the online dispute resolution via the EU website.

    Their social media (X andFB) is appalling and appears totally unmoderated! Absolutely overrun with scammers and fake accounts trying to get peoples information.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 12,482 ✭✭✭✭Red Silurian


    Has the EU commission actually found these scanners to be unsafe or are they just not sure of the results? Seems strange that the EU would give them the go-ahead without being properly sure of the results. I'm sure since it's the EU commission involved these temporary restrictions will be around for the next 5 years at least



Advertisement