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Virgin Media sites inaccessible

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  • 07-07-2024 12:31pm
    #1
    DecTenToo
    Registered Users Posts: 199 ✭✭


    Has anyone seen any issues with accessing various sites via VirginMedia this morning?

    I have a VirginMedia cable connection with box in modem mode only.

    Test #1 via asus router on main machine (opendns)
    Test #2 direct connection on a linux box (google dns) directly into a port on the modem

    Same sites inaccessible with both connections, which would point to a virgin media issue.

    They all work fine on a phone with a 4g connection.

    I couldn't even access downdetector.ie unless it was through the phone on 4g.



«13

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    #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,313 CMod ✭✭✭✭Spear


    There's some kind of broken routing going on for the last few hours.



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    #3
    cml387
    Registered Users Posts: 8,436 ✭✭✭cml387


    https://www.boards.ie/discussion/comment/122350426#Comment_122350426

    Same here. Some sites easily accessible, but can't get RTE for example



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    #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,313 CMod ✭✭✭✭Spear


    https://www.boards.ie/discussion/comment/122350524#Comment_122350524

    It's falling down at the point where it should go from the local regional network onto their Aorta backbone, so it's a VM issue. All we can do is wait.



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    #5
    coldcake
    Registered Users Posts: 149 ✭✭coldcake


    Issues here too. F U Virgin media for ruining my Sunday morning. I thought it was issues on my side.



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    #6
    podgeandrodge
    Registered Users Posts: 5,832 ✭✭✭podgeandrodge


    Ahhh jáysus, been a couple of hours rebooting modem, turning off Asus router etc. trying to figure out what was going on. Then googling ipv4 and ipv6 from reading other threads.

    And it's all just Virgin Media messing up? Their website says all is good. Examples of site I can't visit, ironically, is downdetector!



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    #7
    cml387
    Registered Users Posts: 8,436 ✭✭✭cml387


    https://www.boards.ie/discussion/comment/122350647#Comment_122350647

    Virgin have a link:

    https://www.virginmedia.ie/customer-support/support-by-topic/service-status/

    Interestingly you can enter any number at all and it will tell you instantly that there is no problem. We had an all day outage last week which Virgin acknowledged on their X and phone help, but the link above insisted that all was well.



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    #8
    Economics101
    Registered Users Posts: 1,723 ✭✭✭Economics101


    Very frustrating. I can't log on to my BoI account whether by phone or computer. If this goes on the sh*t will really hit the fan.

    I can get Boards, or the BBC or loads of other sites, though.



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    #9
    iba
    Registered Users Posts: 2,628 ✭✭✭iba


    Issues here.

    Can't access RTE.ie through web browser for example, but can access BBC.com

    Can access RTE.ie through mobile data connection though.

    Can't fully access a game I play either https://cantinaroyale.io/ . Can't get into online games but can open ingame rewards.

    Cant access downdetector through browser and virginmedia opening after long delays

    Rebooted virgin box and router.



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    #10
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,313 CMod ✭✭✭✭Spear


    It just got fixed.



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    #11
    Mistmyr
    Registered Users Posts: 210 ✭✭Mistmyr


    https://www.boards.ie/discussion/comment/122350779#Comment_122350779

    Still having issues. Dub 24 area.

    This has happened before a few times and its usually sorted out within a few hours. (I hope)



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    #12
    iba
    Registered Users Posts: 2,628 ✭✭✭iba


    https://www.boards.ie/discussion/comment/122350779#Comment_122350779

    rebooted virgin box, but not working here for rte.ie

    maybe takes time to push through



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    #13
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,313 CMod ✭✭✭✭Spear


    It's back to normal in my area, so it's getting fixed at least. Presumably the rest can't be too far behind.



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    #14
    Birdie Num Num
    Registered Users Posts: 1,253 ✭✭✭Birdie Num Num


    Same issue all day so far. No landline too.



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    #15
    podgeandrodge
    Registered Users Posts: 5,832 ✭✭✭podgeandrodge


    Still issues for me.



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    #16
    kdceddj
    Registered Users Posts: 12 ✭kdceddj


    in my case the issue seems to be connecting to anything hosted on cloudflare, that I was using as a dns. Switched to 8.8.8.8 and now I can access most of the sites, except the ones hosted on cloudflare



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    #17
    Supercell
    Registered Users Posts: 15,408 ✭✭✭✭Supercell


    Was driving me demented this morning, turning on and off things, was convinced something on my network was acting up. Eventually tweaked that it was DNS as when connected to Nordvpn everything started working again

    https://www.loughlinstown.ie/

    Have a weather station?, why not join the Ireland Weather Network - http://irelandweather.eu/



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    #18
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,313 CMod ✭✭✭✭Spear


    Cloudflare may be impacted, but it's not a DNS thing, unless you also can't reach their DNS servers.

    This is rte.ie for me before and after:

    traceroute www.rte.ie
    traceroute to www.rte.ie (104.18.124.28), 30 hops max, 60 byte packets
    1 192.168.0.13 (192.168.0.13) 0.418 ms 0.499 ms 0.592 ms
    2 109.255.228.1 (109.255.228.1) 15.775 ms 23.104 ms 23.159 ms
    3 109.255.255.254 (109.255.255.254) 19.957 ms 21.047 ms 21.030 ms
    4 * * *
    5 * * *
    6 * * *
    7 * * *
    8 * * *
    9 * * *

    traceroute www.rte.ie
    traceroute to www.rte.ie (104.18.125.28), 30 hops max, 60 byte packets
    1 192.168.0.13 (192.168.0.13) 0.432 ms 0.517 ms 0.553 ms
    2 109.255.228.1 (109.255.228.1) 13.196 ms 21.325 ms 22.881 ms
    3 109.255.253.254 (109.255.253.254) 22.967 ms 25.366 ms 25.386 ms
    4 ie-dub02a-rc1-ae-31-0.aorta.net (84.116.238.38) 55.545 ms 57.660 ms 57.723 ms
    5 nl-ams02a-rc2-lag-56-0.aorta.net (84.116.130.222) 50.725 ms 52.356 ms 52.479 ms
    6 nl-ams17b-rc1-lag-17-0.aorta.net (84.116.130.17) 54.412 ms 44.872 ms 41.547 ms
    7 ch-otf01b-rc2-ae-17-0.aorta.net (84.116.130.18) 39.948 ms 48.088 ms 49.640 ms
    8 * * *
    9 * * *
    10 104.18.125.28 (104.18.125.28) 54.649 ms 59.527 ms 64.513 ms

    It was the same for other sites, they all halted at the same point where it should have gone over aorta.net.



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    #19
    Gadgetman496
    Registered Users Posts: 8,398 ✭✭✭Gadgetman496


    All good for me now in Galway, it was troublesome all day up until now.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #20
    greasepalm
    Registered Users Posts: 5,341 ✭✭✭greasepalm


    Seen it posted here

    https://downdetector.ie/status/upc/



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    #21
    DecTenToo
    Registered Users Posts: 199 ✭✭DecTenToo


    Seems to be getting back up, but the D/L speeds are very slow. I was getting 900m but am now on 100.

    image.png

    I'm loath to spend time on the phone or chat with them; most of which will be spent with them explaining why it's not a problem on their side, despite me having records going back to 2022.

    Post edited by DecTenToo on


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    #22
    Mistmyr
    Registered Users Posts: 210 ✭✭Mistmyr


    Seems to be working for me now.

    rte.ie and a few others that were down all morning are slow but loading now atleast…



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    #23
    Shamo
    Registered Users Posts: 802 ✭✭✭Shamo


    https://www.boards.ie/discussion/comment/122351233#Comment_122351233

    When I was testing it was showing rte.ie responded with an ipv6 address and worked ok but anything that responded with an ipv4 address wasn't working. Couldn't ipv4 ping 8.8.8.8 or anything else.



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    #24
    DecTenToo
    Registered Users Posts: 199 ✭✭DecTenToo


    Not looking the best at all

    1    <1 ms    <1 ms    <1 ms  [192.168.1.1]
    
2    12 ms     8 ms    11 ms  79.97.104.1
    
3    21 ms    18 ms    13 ms  109.255.253.254
    
4    47 ms    45 ms    45 ms  ie-dub02a-rc1-ae-31-0.aorta.net [84.116.238.38]
    
5     *        *        *     Request timed out.
    
6     *        *       27 ms  nl-ams17b-rc1-lag-56-0.aorta.net [84.116.130.221]
    
7    38 ms    39 ms    38 ms  ch-otf01b-rc2-ae-17-0.aorta.net [84.116.130.18]
    
8    42 ms    39 ms    39 ms  ch-zrh01b-ra1-ae-9-0.aorta.net [84.116.134.22]
    
9     *        *        *     Request timed out.
    
10    42 ms    42 ms    37 ms  104.18.125.28



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    #25
    elmotastic
    Registered Users Posts: 17 ✭elmotastic


    I'm still having the ipv4 issue here in wexford. Can visit ipv6 sites, ping them etc but whatever ipv4 to ipv6 translation virgin do is still banjaxed



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    #26
    RoryMac
    Registered Users Posts: 5,288 ✭✭✭RoryMac


    Only back for me in the last 20 mins in Dublin 15



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    #27
    elmotastic
    Registered Users Posts: 17 ✭elmotastic


    https://www.boards.ie/discussion/comment/122352528#Comment_122352528

    fair play to you, went back up to check and it's back for me now also cheers



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    #28
    DecTenToo
    Registered Users Posts: 199 ✭✭DecTenToo


    Speeds are back up to normal here 

    1    <1 ms    <1 ms    <1 ms  [192.168.1.1]
    
2    15 ms    12 ms    10 ms  79.97.104.1
    
3    14 ms    12 ms    11 ms  109.255.253.254
    
4    47 ms    46 ms    57 ms  ie-dclo-ram-b-ae-0-0.aorta.net [84.116.239.2]
    
5    45 ms    44 ms    48 ms  ie-dub01a-rc1-ae-31-0.aorta.net [84.116.238.42]
    
6     *        *        *     Request timed out.
    
7     *        *        *     Request timed out.
    
8    44 ms    45 ms    45 ms  fr-par02b-rd1-ae-11-0.aorta.net [84.116.134.134]
    
9    44 ms    46 ms    42 ms  ch-nax01a-rc1-ae-10-0.aorta.net [84.116.130.226]
    
10    45 ms    42 ms    41 ms  ch-zrh03a-rc2-ae-3-0.aorta.net [84.116.130.2]
    
11     *        *        *     Request timed out.
    
12     *        *        *     Request timed out.
    
13    45 ms    47 ms    40 ms  104.18.125.28

    That's looking slightly better …



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    #29
    chonix
    Registered Users Posts: 435 ✭✭chonix


    I'm still having the same issues; intermittency between websites; **** internet experience…. to the point they asked me to reset my modem to its defaults…. anyone still having issues or all was solved but me?



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    #30
    Supercell
    Registered Users Posts: 15,408 ✭✭✭✭Supercell


    Is it the same thing again this morning?, tethered to my mobile phone at the moment. Router light is normal colour but no internet connectivity

    https://www.loughlinstown.ie/

    Have a weather station?, why not join the Ireland Weather Network - http://irelandweather.eu/



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    #31
    Sarn
    Registered Users Posts: 3,082 ✭✭✭Sarn


    Down here as well. Rebooted the modem and no joy.



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