Service History Issue

mikeoc85 · 13-07-2024 12:28pm #1

Currently trading in our X5 and have an issue with service history.

We have the car 2 years and have full service history on the iDrive for this period. Garage we bought the car from the owner imported and had the car for 2 year and it was in immaculate condition, he has receipts for the service during this time.

What we're missing is initial 2 years of the car. It was imported to Ireland and there is no record on iDrive f any services for first 40,000 miles.

I'm assuming this will be a big issue when trading in and if s how can I rectify it? Any ideas? As it was a new X5 surely there is a service history somewhere?

Gumbo · 13-07-2024 12:36pm

https://www.boards.ie/discussion/2058359453/service-history-issue

Did you get the receipts when you were originally buying it? Receipts are worth more than the iDrive record as you can add that with a simple subscription.

User1998 · 13-07-2024 12:37pm

Have you contacted BMW?

bazz26 · 13-07-2024 1:02pm

Any service history from a UK BMW dealer would normally have been logged in the car's idrive same as here. 40k miles would be well over the recommended service interval. It seems odd to have no main dealer service history for at least the first few years especially in the UK where most of these cars are leased under PCP and buyers opt for a service pack as part of the leasing/PCP. The service pack would normally work out cheaper than paying separately for each service and the service pack usually covers the first 5 years/62k miles of ownership I think.

mikeoc85 · 13-07-2024 1:13pm

https://www.boards.ie/discussion/comment/122374915#Comment_122374915

Yes I got the receipts for the 2 years from 2020-2022 when purchasing, have idrive from 2023-2024. What we're missing is 2018 and 2019 from when it was in the UK

mikeoc85 · 13-07-2024 1:17pm

https://www.boards.ie/discussion/comment/122375000#Comment_122375000

This is my assumption too…can't imagine someone paying £80,000 for a brand new X5 and not getting it serviced once before selling. iDrive shows a record from when it was leaving the lot in Feb 2018 but nothing then until our first service in March 2023.

Not sure what our options are and if we call BMW the car would initially not have been registered with ur reg

13-07-2024 2:23pm

https://www.boards.ie/discussion/comment/122375037#Comment_122375037

Who has serviced the car since you owned it?

Someone will know way more than me about this and I could well be wrong but from what I have heard when independent garages have software to input I drive services they essentially wipe the I drive service history and have to input every service in again including the one they have just done, maybe I someone tried to add a service record they screwed it up and didn't re add the prior services? Might be your issue

If this is the case if you have it serviced with BMW they will wipe the I drive history and reimport it from their servers so you will gain the original history back but any independent service's will be wiped

bazz26 · 13-07-2024 2:45pm

Not sure how feasible it would be for someone to delete the service records from the car but as with all digital records anything is possible. The only reason I could see someone doing that is to hide the correct mileage.

User1998 · 13-07-2024 2:53pm

Just contact BMW and get the service history? It will all be on record somewhere

Also, depending on the age and mileage of the car and what garage your trading it into, it might not even matter about the missing service history

mikeoc85 · 13-07-2024 3:15pm

the two garages I’ve spoken to it seems to be important to them.

The initial service from 2018 is on there so can’t imagine they would have deleted the ones after that but who knows

13-07-2024 3:25pm

https://www.boards.ie/discussion/comment/122375311#Comment_122375311

I might be missing something but reading your initial post did you buy this car knowing there was no service history for the first 2 years? Or did you check..

Your initial post just mentions that you bought it with receipts for the previous owners services but nothing about the prior services

mikeoc85 · 13-07-2024 3:38pm

https://www.boards.ie/discussion/comment/122375335#Comment_122375335

I didn’t check properly so it’s on me, we were told it was full service history but I didn’t check idrive or receipts to be completely honest so it’s ultimately my own fault

13-07-2024 3:41pm

https://www.boards.ie/discussion/comment/122375372#Comment_122375372

I wonder is there a chance it genuinely just wasn't serviced. Some people are just clueless about cars and don't give a crap.

Personally I would go looking for the car you want and say nothing when doing trade in, alot of garages probably won't even check or even if they do salesman might not even notice.

When I bought my last bike new from BMW the one I was trading in was a Ducati with a blown head gasket and it is an absolutely huge hr labour job with a 5k bill attached to fix, the bike had steam coming out of it when ridden for 5 mins. I said nothing

They didn't even ride the bike or ask for service history or care once they had a sale.