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"The Luas is free" and problems with administrative law in Ireland

  • 13-07-2024 9:42am
    #1
    Registered Users, Registered Users 2 Posts: 507 ✭✭✭


    Last week I posted a thread in the "Communiting and Transport" forum about how Luas' leap card validation system was did not have a proper legal basis:

    This arose from a Standard Fare Notices I was issued due to not being able to tag on the Luas. I wrote a letter to Luas about this, outlining why I thought they had no proper legal basis to issue Standard Fare Notices to leap card holders and initially received a dismissive reply. To my great surprise, Luas recently wrote back to me back informing me of their decision to waive the SFN and issue a refund of €45.

    Now it is important to note that Luas has framed this refund as a "gesture of goodwill". However, I would also note that the refund completely removes the possibility of me taking legal action against Luas from the table. And if you were in Luas' shoes and you were worried that the Leap card system had no proper legal basis, then a short term "sticking plaster" solution to the problem would be to issue a refund. Taking this hypothesis to its logical conclusion - if Luas does not have a proper legal basis to issue SFNs to leap card holders, this essentially means that (for Leap Card holders at least) "the Luas is free". The problem with this is that the Luas was never designed to be free!

    From the very start, my only issue with the Leap Card system is poor design. I don't mind paying for public transport - I just want to be able to do so reliably and conveniently, and not get issued with an SFN because "computer says no". If the Luas is in fact "free" when it should not be, then this potentially calls into question its entire funding model.

    As was mentioned in the original thread, this is just one example of Irish public bodies and government agencies exceeding their legal remit. The "Public Services Card" debacle is a recent example of this. So I thought it would be worth while to have a discussion of the culture of administrative law in Ireland. Why does this problem exist? Given that the government can easily fix these problems by changing the law, why does it not do so?



Comments

  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    Couple of points, in no particular order.

    Having practised law in other jurisdictions, I don't think this kind of overreach is uniquely Irish, by any means. One of the characteristics of a penalty notice system is that it incentivizes this kind of behaviour.

    I don't think the operator's actions, in issuing a penalty notice in these circumstances, is them trying to make new law, or to issue bye-laws without ministerial consent, or anything of the kind. I think they're acting on the basis of a particular interpretation of the existing, valid bye-laws. Even if that interpretation is wrong, they're not making new laws here, or pretending to.

    It's worth pointing out that, as the operator of the system here, they have to form somet view as to what the law requires or permits, and act on the basis of that view. If they think the law is insufficiently clear, or that it's clear but it doesn't say what they would like it to say, they can seek ministerial approval for amendments to the law but, in the meantime, they still have to interpret and apply the law that is currently in force. So I don't think we can adopt a general position that, in acting on a particular interpretation of the law, they are purporting to make new law.

    We can adopt a position that we think their interpretation is wrong and, at first glance, and without having looked at it too deeply, it looks to me like you have some good arguments here. The leap card is clearly an "electronic method of storing travel value issued by or on behalf of an operator", so it's a ticket. Is it a "valid ticket"? It's prepaid so, assuming you have a sufficient balance on your account to cover your journey, it seems clear that "the correct fare has been paid for the journey being undertaken"; the operator already has this money, because you've already paid it to them. So the only thing the operator can hang its hat on is an argument that the ticket is not "in force" if you haven't taqged on. But, from what you say, there's nothing in the bye-laws to back this up; they are silent about what "in force" means. And I think you could argue strongly that, if your "electronic method of storing travel value issued by or on behalf of an operator" has a balance attributed to it that is capable of being read and adjusted by a card reader then it's clear in "in force"; the failure of the card reader to actually read your card and adjust your balance is a deficiency in the card reader, not in your ticket.

    Obviously the alternative view is that you bring your ticket into force by tagging on and, if you don't or can't tag on, you don't have a ticket that's in force. And you can see the attractiveness of that view, given the policy and purpose behind the legislation, which is to ensure that people who travel actually pay the fare. But, as you point out, this is a penal provision; it's going to be interpreted in favour of the accused; the interpretation they argue for effectively penalises you, the traveller, for the failure of their system, or for their failure to provide a system that works as it should. I think you could argue strongly that, if it was the legislative intention to penalise the traveller for the failure of the operator's fare-collection system, that would have to be made very, very clear in the legislation. And it isn't.

    So, as I understand it you're under no obligation to pay the ticket. You're within your rights to opt to have your day in court. And if you do that my (preliminary, very shallow) view is that you'd have an excellent chance of being acquitted. But obviously there must be some risk that you would be convicted, which in your circumstances is a risk you prefer not to run.

    At a wild guess, the risk of aquittal is why the operator has withdrawn the ticket as a "gesture of goodwill". They don't want to prosecute you and lose on the arguments that they know you will advance. (To be fair to them, they may also recognise it that would be simply unfair to prosecute you where the problem was caused by the failure of their system.)

    What's to be done? Well, the obvious thing is that the operator should invest in a fit-for-purpose system that can read cards in any circumstances in which they can be legitimately used.

    The other obvious thing, as you point out, is for the operator to draft, and seek ministerial approval for, bye-laws that take account of the existence and functioning of the leap card. If the leap card is only to be a valid ticket when it has been tagged on, the bye-laws need to say that.

    Is there any way you can bring this matter to court? Only by being prosecuted, and you haven't been prosecuted and don't want to be. You could engineer a prosecution by finding a willing ally who doesn't face the same career risk as you do, have them exploit the known deficiency in the card reader to ride without being tagged on, keep doing that until you get caught and an SFN is issued, don't appeal the notice in case they withdraw it when they realise what your argument will be, wait to be charged and then raise your argument in the District Court.



  • Registered Users, Registered Users 2 Posts: 507 ✭✭✭Sono Topolino


    Thanks for engaging with this. You say that the only way I could have gotten my "day in court" was via criminal prosecution. Do you think I could have judicially reviewed their decision(s) to 1) issue the standard fare notice, and/or 2) deny my initial appeal? I only have passing knowledge of administrative law but I had thought that it applied where an agency exceeded their legal remit by misapplication of the law.

    I find it interesting that they waived the fine and refunded it after I threatened legal action.

    Edit: To clarify, I paid the €45 after my initial appeal was denied to avoid the possibility of prosecution. Then I wrote to Luas on the same day advancing the argument that they had no legal basis to issue the SFN based on my reading of the law. Initially they provided a very dismissive reply and later followed up informing me of their decision to waive the SFN and refund me the €45 "as a gesture of goodwill". However, at that point I was no longer facing prosecution.

    Post edited by Sono Topolino on


  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    The bye-laws say nothing about a standard fare notice and as far as I can see the SFN has, in itself, no legal effect. The bye-laws just say that if you don’t have a valid ticket you are liable to pay the standard fare. You must pay it on the spot or, at the discretion of the authorised person who has challenged you, within 14 days. It seems to me, reading the bye-laws, that if you are riding without a valid ticket they you are liable to pay the standard fare whether or not an SFN is issued. An SFN points out to you that you are liable but it doesn’t make you liable; you were liable already.

    My first thought was that, since the SFN has no legal consequence or effect, can you challenge it by way of judicial review? What exactly are you seeking to get set aside? The actually legally significant measure that the operator might take is to charge you with riding without a valid ticket, and you challenge that by defending the charge. If you’re never charged, where’s the problem? What are you seeking to change? So a court might not be interested in your judicial review of an SFN that had no effect and, for what it was worth, has already been “withdrawn”.

    But on further consideration I think there may be a basis for a challenge. The operator shouldn’t issue an SFN unless you are, in fact, liable to the standard fare; it is oppressive to tell people that they are liable when they are not, and obviously it may result in people paying money to the operator that they have been told they owe when, in fact, they don’t owe it. So, yeah, it seems to me that the issue of the SFN is amenable to judicial review. But, again, a court would impatient with an attempt to review an SFN that has already been withdrawn, since you’ve already had the remedy that you would be asking the court to grant.

    You could launch a judicial review action after you have got the SFN but before it is withdrawn. But there’s still a tactical problem; once they understand the grounds for your application, the operator might then withdraw the SFN, and argue that your application should be dismissed because it’s now moot.

    So this might be a strategy: When challenged, say that in your opinion you do have a valid ticket and that you will not accept an SFN. The inspector will then require you to leave the tram under bye-law 11. Failure to comply will be an offence, so you comply, but you then institute judicial review proceedings in relation to the inspector’s direction requiring you to leave the tram. Since that direction can’t meaningfully be withdrawn after you have already complied with it, those proceedings can go ahead.



  • Registered Users, Registered Users 2 Posts: 78,580 ✭✭✭✭Victor


    @peregrinus - Leap Card (NTA) and Luas (TII) are not the same thing, so the operator doesn't have your money.



  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    OK.

    Would need to dig into this in some detail but, still, I think there's an argument. We've got an integrated ticketing scheme under which a single fare can cover a journey, different components of which may be provided by different operators — Luas, Bus Éireann, Iarnród Éireann. Obviously there must be a clearing house operated in which the fares collected by each operator and by NTA are netted off against the amounts each operator is entitled to for the journeys it has actually provided, and appropriate balancing payments are made. If this is so then there's a good argument that, so far as the travelling public is concerned, the operator of the clearing house and each transport operator participating in the clearing house are all agents of one another for the purpose of receiving fares; as long as I have made a payment for my journey to a participant in the clearing system, I am in the same position as if I had made that payment directly to the operator(s) who provide my journey.



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  • Registered Users, Registered Users 2 Posts: 507 ✭✭✭Sono Topolino


    I agree. I had considered this before and NTA/TFI issues leap cards on behalf of Luas. As discussed the bye-laws don't state how a leap card is brought "into force". Similarly the bye-laws don't specify how to determine that "the correct fare has been paid for the journey undertaken". This was obvious in the "good old days" of printed tickets but it is far less clear today and I would argue that more specific language is required.

    Why Luas/the Railway Procurement Agency doesn't update their bye-laws is beyond me.



  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    It's not a very impressive performance, given that the current bye-laws were issued in 2015 while the leap card has been around since 2011. They shouldn't have to update their bye-laws; the bye-laws should have been written with the reality of the ticketing system in mind right at the start.



  • Registered Users, Registered Users 2 Posts: 6,548 ✭✭✭Claw Hammer


    AN SFN is an administrative or secretarial act. The contract is made when you board the vehicle and accept the terms. You accept liability for the standard fare which is abated if you have paid the reduced fare. In the same way you order from a menu in a restaurant. You are liable to pay from the time the food is delivered, not when the bill is presented. The real challenge is under the Unfair Contract Terms directive. You are forced to agree to the standard fare in order to travel even though your intention is to pay the normal fare which is much lower and you are unfairly refused a proper opportunity to pay the normal fare.



  • Registered Users, Registered Users 2 Posts: 507 ✭✭✭Sono Topolino


    The bye-laws state that you are only liable to pay the standard fare if you do not hold a valid ticket. My argument was that I did have a valid ticket.

    Not a contract law expert by any means but the SFN is a creature of statute. Does the Unfair Contract Terms directive apply to statutory fines, penalties and surcharges?

    Edit: it would appear that CJEU has ruled contractual terms which reflect "mandatory statutory or regulatory provisions" are not to be subject to the provisions of the directive: https://curia.europa.eu/jcms/upload/docs/application/pdf/2019-11/cp190136en.pdf

    Post edited by Sono Topolino on


  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    I disagree. The purchase of a ticket is the formation of a contract, but if you board the tram without a ticket there's no contract — no offer, no acceptance. The requirement to pay the standard fare is a statutory obligation, imposed by the bye-laws, not a contractual obligation, so I don't think the Unfair Contract Terms legislation is going to be much help here.



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  • Registered Users, Registered Users 2 Posts: 6,548 ✭✭✭Claw Hammer


    That is not what the european court says even when the train is free. A contract is formed by entry onto the train. Unless the ticket is for a specific journey there is no contract formed by the purchase of a ticket. In the good old days when tickets were sold on buses the contract was formed on boarding the bus with liabilty to purchase a ticket.
    In any case a Leap card is the purchase of credit. The credit for any journey happens when the card is debited. If no debit occurs there is no credit and thus no ticket.



  • Registered Users, Registered Users 2 Posts: 26,998 ✭✭✭✭Peregrinus


    This overlooks the definition of "ticket" in the bye-laws. If value is stored on the Leap card , then it's a "ticket" as defined. And I think there's a very strong argument that, if the value stored on the Leap card is sufficient to cover the cost of the journey you are making, then it's a "valid ticket". There's nothing in the bye-laws to say that your Leap card is not a valid ticket for a journey unless it's validated by tagging on successfully.

    While there may be a contract formed by the simple act of boarding the tram, I'd argue that the terms of the contract must be determined by looking at the legislation, and if your Leap Card is a valid ticket for the purposes of the legislation, then it's going to be very hard to argue that it's not a valid ticket for the purposes of the contract.

    In any case, I think it's irrelevant. As already pointed out, the obligation to pay the standard fare is set out in the legislation. A tram operator wishing to enforce it doesn't have to invoke any contract; he's just enforcing a statutory duty; he doesn't have to show that you agreed to it at any point, or that consideration was given, or any of the other elements of a contract.

    Furthermore, if this matter does get to court, at that point the operator isn't trying to collect the standard fare. He's trying to have you convicted of the offence of travelling without a valid ticket, so you're in the realm of criminal law, not contract law. And the offence depends on what's a valid ticket under the bye-laws. So, even you could argue that there was a contract in place and the traveller is in breach of the contract terms by travelling without tagging on, that's irrelevant. The offence is not breaching a contract with the tram operator, but travelling without a valid ticket.



  • Registered Users, Registered Users 2 Posts: 507 ✭✭✭Sono Topolino


    The European Court said that contractual terms which reflect "mandatory statutory or regulatory
    provisions" are not to be subject to the provisions of the directive. So even if the term is unfair, the directive has no application.



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