Curry's- Awful customer service

Took us the best part of a year and the small claims court to get a refund out of those cowboys for a bolloxed outofbox TV (sound worked, picture didnt). They couldn't replace it or offer a similar size TV in the same price range, or repair it (after 6 weeks in their care), or refund us until we went to the small claims court.

Would also discourage others from buying anything in from them too.

Dreadful aftersales service.

You do not have to give them any reason.

Just return them and ask for a full refund, as long as it falls within 14 days in Ireland.

EU Law

You can return any purchase within 14 days without justification (see 14-day cooling-off
period). After 14 days, you can usually only ask for a partial or full refund if it's not possible to repair or replace the goods. Please note that you might not be entitled to a refund if the problem is minor (such
as a scratch on a CD case).

It is better to quote Irish consumer law rather than EU. Some EU directives have not been enacted in Ireland because our consumer laws are stronger than the EU’s. The relevant information given in earlier posts is correct, it was part of the Consumer Rights Act enacted here in 2022.

that’s online only, does not apply to shop bought

No, the intermittency is why they wanted to retest over a longer period, which the op objects to.

A quick check for connectivity issues with earbuds lists a number of reasons for its occurrence, including the user phone software not being up to date, Bluetooth connectivity problems with the phone, user error, even fitting in the ear correctly.

So perhaps, the reason is something a little less simplistic than the response you offered, “they connected them, what else is there”

As much as I don't like currys, harvey norman are the same in my experience.

My dad is in the middle of redoing his kitchen from the floor up so went to get him an air fryer so he would be able to do some cooking while he is doing the job.

Went over to Airside in swords and they both have stores there within a two minute walk from each other.

Same exact model was 70 euro cheaper in currys and despite the sign saying they would match the difference the staff in harvey norman refused to match the price so they lost the sale.

so we now learn its a spotify issue and nothing to do with the earphones themselves, so the item is not faulty.

So currys were correct - and I can assure you I'm am not a fan of currys, but I still know that you have to show how an item is faulty in order for a repair.

tbh OP it seems a bit weird to me that you’re demanding the store refunds you without question.

If the fault is as common as you say and easily replicated then why can’t you just demo the issue to the staff so you get your money back?

My reading of all this suggests that either the fault isn’t present and you just want to get your refund because the product didn’t meet expectations somehow or you feel so entitled to a refund you refuse to engage in the process based on some sort of principle whereby you are the customer, customers are always right and you deserve a refund end of story.

It’s coming across to me almost as if you’re offended they had the cheek to test the product to verify the fault.

It is as Sadb has cited, in this case the Act doesn’t differentiate between online or in store purchases. Within 30 days the consumer is entitled to be reimbursed for faulty goods.

I'd assume it was someone who was given the task of updating the CEO on these issues and posting and not them directly, but it wouldn't surprise me.

Like how most social media accounts aren't run by the actual person 99% of the time.

Currys used to be a pith for pushing the add-ons

Accidental damage and extended warranties and i can't remember what else