Amazon

This order was received to delivery depot on Friday morning, but never went out for delivery. Got a note yesterday evening to say it was late, expected by Monday and to contact them Tuesday for a refund if still not delivered.

Early this morning it was again marked as received into delivery depot and nothing since.

My fear is this is just going to loop until Monday, which is a pain as I won't be there to collect it next week.

And what source did Jess Kelly from Newstalk provide?

If you go onto amazon.de you can see that they still deliver so unless Jess has an insight she does not share, this looks like "fake news".

Ordered from Amazon DE this morning - no issues, item on way.

Plus Amazon.de is not really Amazon Germany, just like with all the other domains it's just a different frontend for the same sale from Amazon EU Sarl just with different price/availability and shipping cost. And obviously there is a restriction on some items that cannot be delivered cross borders or with too high a shipping cost.

And even than in the end the goods might not actually come from a warehouse in the same country you order from, I have Amazon.de orders from warehouses in Germany, Ireland (yes 2-day premium for some items), the UK, France, Spain or Italy via UPS or AnPost.

That is why tools like hagglezone are so important, money can be saved by choosing a different country of sale sometimes.

I find it hard to believe that Amazon Europe will no longer accept orders via the amazon.de webpage for customers in other EU countries, plus doing so might even be against the law.

More excuses than reasons most of the time.

1. Its not in stock and they can't get more stock
2. Its too expensive to ship it to you
3. Its not in a warehouse that ships to Ireland
4. Third party seller won't sell to Ireland because shipping costs more.
5. Third party seller has cancelled it for their own reasons.
6. Item had a safety issue
7. Someone has realised there are batteries in it.
8. Amazon has had issues with the 3rd party seller.
9. Problem with item - Amazon discovered it was fake.
10. etc etc

and before I forget its never happened to me but I've had stuff that took months to dispatch because it was too expensive to send to Ireland (they were looking to find a cheaper carrier) or warehouse wouldn't ship to Ireland.

I thought it would be from a third party seller. Amazon tend not to do that and leave it to Customer Services to try to get you to cancel the order when you ring up to complain how long you have been waiting.

I'm quite sure some third party sellers have no idea of the cost of shipping to Ireland until they get hit with the bill. Recently got a great deal for only £8 shipping. Two days later shipping for the same item had gone up to £20. Noticed in the past when I have bought from Amazon Market Place sellers that I can only get the item once and afterwards it becomes no longer available to Ireland.

This sounds more like it thanks. My order is "Sold By: Amazon EU S.a.r.L.". Nearly 2 months waiting for a dispatch date. I checked and items have been in stock a few times. I even messaged an agent when they were in stock and was promised theyd be dispatched inside 48 hours. Still waiting. If its to avoid paying shipping to Ireland it must be p!ssing a lot of people off. Maybe theyre fobbing everyone off until the IE website launches. Very poor way to treat long time customers.

Thanks very much for the info. I'll take the advice on board. 😊

I have to return an item that is 13.45KG to Amazon UK. The return address is Fife, UK. I am liable for the shipping cost (item is not faulty). What's the best way to ship this back to them?

Have three things ordered in the last few days all have been dispatched and are on time. One is coming from France (but ordered on uk) and as expected won't be here for a couple more days. Stuff coming from the UK was ordered Sat and Sun and will be here Tuesday.

Get on to CS and put a rocket up them. Sounds like one of their fulfillment center decisions not to dispatch. Say you are paying for Prime and not getting the service. Ask for specific answers and question everything then ask to escalate the issue. You have a delivery date for the laptop which is good! If you didn't I'd be worried.

If CS have a bullshit excuse about order being stuck in the system and to cancel and reorder don't do it. Its a trick to get rid of you.

I used work for Amazon CS back in 2008 and 2009. Their policies then versus what it is now have changed dramatically. Back then it was basically a given that if a customer had an issue you'd replace or refund the item, it was all about making sure the customer was happy.

When I started there was a mantra that they wanted to be the number 1 customer focused company in the world or something to that effect. That is long in the past now.

Ordered a number of items on day 2 of prime day (Thursday) and they were all delivered Saturday

I think trying a neighbor is out because it takes too long, the drivers have too much work and not enough time as it is.

You can tell by the tracking if the stuff is in one delivery because all the items will have the same tracking number. CS should be able to see where the stuff is coming from and know if its all one or individual.

That all sounds very positive to me. I find more and more stuff coming from Amazon in France and that takes about a week. You can normally tell from the date Amazon give for when an item should be delivered if its a week off then its probably coming from Germany or France.

Just to add to your worries check you'll be getting a UK Keyboard? Assume far away in this case means other side of UK and not Europe?

Hi,

I selected the delivery option "Priority Delivery" for an item I ordered. Does this just mean I will recieve my parcel faster than with Standard Delivery'? Are there additional charges for Priority Delivery?

For Amazon.com (US), priority delivery is about 50% more expensive than standard but you get the items within 2 or 3 days. Delivery by UPS.

Thats the "we are going to fcuck you about email".

Have you been charged for the full order? If so get on to CS and ask for you money back until they ship which at this stage I'd start to doubt. Not impossible I've had the goods after that email but its also bee the start of a struggle to get amazon to supply.

Don't cancel - assuming you still want the item. But the fact they have charged your credit card is another stick to beat them with. The fact they are holding on to your money at least means they have some intention of delivering.

They can't say when you will get a delivery date therefore they are not in a position to sell you the item so should refund the money to your account the fact they took it means they thought they could fulfill the order. But once taken I don't think there is a mechanism for them to refund without you cancelling.

Don't know why but I've never been charged for an item that they couldn't give me a delivery date for until it was dispatched.

Amazon usually don’t charge until item is about to dispatch BUT earlier this year they did it to me. A new BD set that sold out really quickly. Scalpers were charging up to £100 for it.

So I said I’d try Amazon anyway. When I ordered it said “1-2 months for delivery” which usually means there is an issue obtaining more stock. However I was charged the following day (went from pending to an actual debit within 2 days). But the delivery date didn’t change & item never shipped. After a week of getting the run around from robotic, dishonest & disinterested staff I got a refund. Thankfully HMV’s Ebay store had one left so I went there.