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Amazon

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Comments

  • Registered Users, Registered Users 2 Posts: 3,512 ✭✭✭VG31


    I'm always charged immediately after ordering. It must be at least 5 years since I wasn't charged until dispatch.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    Depends how you pay? Can't say this is set in stone but Credit Cards tend to get charged on dispatch and Bank cards when ordering except when they can't give you a delivery date then they charged when they give you a delivery date.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 3,512 ✭✭✭VG31


    I always pay with Revolut. I've been using Revolut since 2017 and I definitely weren't normally charged immediately back then.



  • Registered Users, Registered Users 2 Posts: 4,071 ✭✭✭NewbridgeIR


    sorry, meant to say that’s for pre-orders. If the item has already been released and is in stock then you’re charged straightaway. I pre-order a lot of physical media months ahead of release but don’t pay until dispatch. Whereas if I pre-order from other places I’m charged immediately.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    100% sure with a bank card I don't get charged if they don't have a delivery date.

    Wake me up when it's all over.



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  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    Spotted this this morning on breaking news ie. What a waste of space and my time reading it - nearly the silly season for news stories. Nothin explained and tells us nothing about how amazon.ie will affect buying from .co.uk?

    https://www.breakingnews.ie/explained/explained-what-you-need-to-know-about-amazon-ie-launching-next-year-1655335.html

    Wake me up when it's all over.



  • Registered Users Posts: 352 ✭✭PenguinForce


    Anyone have any experience with OTP(one time password) required for delivery. I'm still waiting for my items to be ship but it will will require OTP on delivery since is valuable.

    Do you get it by text or email and is it on the day of the delivery that you get this?

    Also I seen some articles in UK and US regarding this system which essentially paints a big target on your parcel. Marking it as an expensive item. Stories like delivery drivers swapping the package for something else or try get your phone number(as they don't have your number) to bypass the OTP or pretend the OTP didn't work and go off with the package. I haven't seen anything mentioned in Ireland, maybe not a common problem here?



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    The value is on the customs declaration anyway and so is your phone number on some Amazon deliveries.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 10,163 ✭✭✭✭Caranica


    They do have your phone number or access to it anyway as I've been called by Amazon delivery drivers in the past. I've used OTP a while ago but can't remember how the password came



  • Registered Users, Registered Users 2 Posts: 11,922 ✭✭✭✭dulpit


    I've had 2 orders in the last 2 weeks with this (for me anyway) new system. Once the item was updated to be out for delivery the OTP was available in the Amazon app. The driver the first time told me he can't update the item as delivered in his app until he enters the code, so you'd hope that helps avoid possible theft.

    In both instances I was at home, so I don't know what would happen if I wasn't there.



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  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,070 Mod ✭✭✭✭whiterebel


    Go back a couple of pages, it has been asked recently.



  • Registered Users, Registered Users 2 Posts: 40,597 ✭✭✭✭ohnonotgmail


    I THINK, open to correction, they can call you from their device but cannot actually see your number. i can't remember where i read that.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    Amazon used to put the number on the package. Don't know if they still do but they don't with An Post delivered stuff but did with other carriers.

    Wake me up when it's all over.



  • Registered Users Posts: 352 ✭✭PenguinForce


    I think I read something similar. It's like how food delivery platform like deliveroo or uber ring you through the their app and not to your number directly. I think is also a way of keeping customer info safe.



  • Registered Users Posts: 352 ✭✭PenguinForce


    I got an email earlier that my veg chopper has been dispatched and being sent by UPS.

    The email said "As per your request, we've dispatched a portion of your order. The remaining item(s) will be dispatched when available." Also my signature is required.

    I guess they are trying to get my other items in my order out. I don't remember asking to dispatch portion of my order. I assume is a generic wording.

    There's still no news for the colouring pencil set and laptop.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    It was a while back but I asked one driver DPD iirc how he knew my number to ring and he showed me it in very small print on the Amazon label.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 40,597 ✭✭✭✭ohnonotgmail


    I had a look at my most recent amazon package and there is no phone number. it was delivered by amazon itself. It seems the info i posted only applies to parcels delivered by amazon itself. which makes sense as only amazon drivers will have access to the amazon app they use for deliveries.



  • Registered Users, Registered Users 2 Posts: 972 ✭✭✭phunkadelic


    I purchased an item on Amazon uk, it was listed as £164.99, which was £175.25 with import fees etc. That was the price in my order confirmation email.

    But I was only charged £137.49 on my card, any idea how/why? Also shows up as that price in my order history.



  • Registered Users, Registered Users 2 Posts: 4,071 ✭✭✭NewbridgeIR


    Was item listed as "dispatches from" Amazon

    i.e.



  • Registered Users, Registered Users 2 Posts: 11,922 ✭✭✭✭dulpit


    Was there a delay between ordering and dispatch? Maybe price dropped in between?



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  • Registered Users, Registered Users 2 Posts: 972 ✭✭✭phunkadelic




  • Registered Users, Registered Users 2 Posts: 972 ✭✭✭phunkadelic


    Just a few hours between, and the price never dropped. I do recall being charged full price at the time (around €200) on my Revolut, but when I went back in to check, it was the lower price.



  • Registered Users, Registered Users 2 Posts: 595 ✭✭✭EarWig


    That happened with me once. Somehow I got the item VAT free. Like you say it was mysterious.



  • Registered Users Posts: 352 ✭✭PenguinForce


    I still have got no news about my laptop CS said it should be shipped today.

    When I checked yesterday there was 1 in stock then it was gone later on. I checked the laptop's product page today and it was saying "This item cannot be dispatched to your selected delivery location. Please choose a different delivery location." then after awhile I refreshed the page and it went back to "Currently unavailable. We don't know when or if this item will be back in stock."

    Is this a glitch? I read somewhere that if location of the item is too far from destination they sometimes won't ship it due to cost for Amazon and hope you just cancel the order.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    To me that indicates they are having problems delivering yours and have decided its not worth the effort to sell anymore to Ireland. That happens more often with market place sellers and companies that sell through Amazon rather than sold and supplied by Amazon.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 972 ✭✭✭phunkadelic


    cool I wont look the gift horse in the mouth then



  • Registered Users, Registered Users 2 Posts: 46,463 ✭✭✭✭muffler


    From my experience the only way to sort this now is to make a complaint about the manner in which you have been treated. The complaints dept seem to be a good step ahead compared to the normal customer service reps. They are usually quick (a day or two) and not only will they deal with the complaint but they should also get to the bottom of the issue and let you know if the order will be fulfilled or not. Personally I think you won't see the laptop so if you can squeeze another wee bit of credit from Amazon you could put it towards another one.



  • Registered Users Posts: 352 ✭✭PenguinForce


    Is there a specific link or email to the complaint department or do I have to go through customer service to reach them?

    Out of the order I have 1 item delivered and the other one which is colouring pencil set for Tuesday/Wednesday delivery. My card has been charged the full amount of the order which is £3658.

    If I go down the route of canceling the laptop. I just click cancel for the laptop and I should be refunded automatically. Or am I being hopeful and should probably go through CS for cancelling and refund?



  • Registered Users, Registered Users 2 Posts: 46,463 ✭✭✭✭muffler




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  • Registered Users, Registered Users 2 Posts: 46,463 ✭✭✭✭muffler


    Also I wouldn't cancel the item just yet. Let them tell you that it is no longer available as that puts you in a stronger position.



  • Registered Users Posts: 352 ✭✭PenguinForce


    So I contacted customer service and got them to cancel the order and refund me of the items that has not dispatched. Which was the colouring pencil and the laptop.

    So being curious I decided to take a look at the laptop's product page. It is now back to 1 left in stock. I feel like it's too much of coincidence?

    So like previous poster mentioned. Either Amazon did not want to deliver the item due to location. Or they are just selling what is in stock on their system but they don't actually have it yet?

    Another thing. After CS cancelled my order it disappeared from my order list which made sense but it is not under cancelled orders tab either which I thought was weird. I asked straight away and the agent said not to worry it should be updated soon. Anyone has similar expereince when cancelling orders?



  • Registered Users, Registered Users 2 Posts: 4,071 ✭✭✭NewbridgeIR


    Orders I cancel myself appear in my history. Am pretty sure that orders cancelled by Amazon Customer Service reps disappear.



  • Registered Users Posts: 352 ✭✭PenguinForce


    Really? I never needed to cancel an order before so that's news to me. Like there's no history left of my order on the laptop and the colouring pencils.

    The only reference is screenshots I took just because of some horror stories I've read.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    If an order is cancelled by me then it ends up in the canceled items folder. If its cancelled for me by Amazon then it vanishes off the face of the earth. I've also noticed that if Amazon cancel items that shouldn't be in your orders then those orders also vanish.

    I had some books turn up in my order history which I hadn't ordered and Amazon deleted the order and it vanished same with a gift token purchase, but sorting that out Amazon also deleted some items I'd actually ordered and received.

    Its a while since Amazon cancelled anything for me so I can't check back and find an example.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 4,071 ✭✭✭NewbridgeIR


    You usually get a confirmation email when you make an order - did you keep that?



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  • Registered Users Posts: 352 ✭✭PenguinForce


    It seems like a strange system that if an order was cancelled through an agent it doesn't get moved to your own cancelled order section. If that's case, then the agent on the chat was giving me the wrong info as he said it will be updated shortly to show in cancelled tab which hasn't.

    From looking at my account it makes it look like I've never ordered that laptop before. Pretty much removed all traces. The only thing that really confirms it were the emails I got when I ordered and all delay updates.

    How do I get in contact with CS if I don't have an active order if I have questions about the refund?

    EDIT: Found it under Customer Service → Something Else → Contact Us. Then go through the bot answers until there is a little chat icon that brings up talk to associate option. It should then let you talk to a real person(I think). The cancelled laptop and colouring pencil isn't an option there though.



  • Registered Users Posts: 352 ✭✭PenguinForce


    Yep, kept that and all the delay updates email.



  • Registered Users, Registered Users 2 Posts: 1,154 ✭✭✭Gru


    Just a heads up, a few people in Cork have noticed very recently orders are saying delivered but are not being delivered,

    It happened to us yesterday. The delivery (worth €20 so nothing significantly expensive just two small kids books and an airtag holder) was due and Amazon usually deliver around Lunchtime with their amazon van,

    yesterday evening the tracker did its stop tracking thing and when it said the van was outside our house there was no van, (i recorded the whole thing as the tracker approached our stop on the video doorbell and my phone), i contacted customer care as at the delivery time stated you can clearly see no delivery was made (and we did check with the neighbours) and they refunded the order and gave a £10 credit to apologise for the inconvenience,

    so other than the time delay of waiting for it to be delivered again we aren't out of pocket at least but a concerning amount of people are saying they experienced the same from Amazon recently so i said i'd post it here.



  • Registered Users, Registered Users 2 Posts: 5,426 ✭✭✭jj880


    Gloves I ordered in May now showing a delivery date in September. Yay! Only 3 months after I needed them.



  • Registered Users, Registered Users 2 Posts: 2,185 ✭✭✭ondafly


    Anyone else having to provide amazon one time passwords to the delivery driver now ? I'm on my second one of these now, and it seems to my eyes, anything over 100gbp attracts this new security method. You cannot tell the number over the phone or via doorbell, it must be in person. It completely defeats the purpose for me, if I have to hang around waiting for the delivery.

    From amazon :

    • If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
    • If no one can receive the package, we will re-attempt the delivery on the next working day.
    • Please don't share the OTP with the driver over the phone
    • If you are not available to accept the delivery, please ask the driver to re-attempt the delivery when you or someone you choose will be at the delivery address.
    • Drivers cannot leave packages unattended at the delivery address that requires an OTP.
    • If you're not the package recipient or have ordered the item as a gift for someone else, please forward the OTP to the recipient. Please refer them to these guidelines.



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  • Registered Users, Registered Users 2 Posts: 5,426 ✭✭✭jj880


    Just had 1 for a £160 phone last week. Although they dont always seem to ask for it. Irrelevant though because they might request it so as you say its a pain having to make sure someone is there just in case.



  • Registered Users, Registered Users 2 Posts: 2,185 ✭✭✭ondafly


    it would also help at the point of purchase if you are informed a OTP is required for delivery. DHL give you an option to sign a waiver digitally if there is a signature required and you know you aren't going to be home.



  • Registered Users, Registered Users 2 Posts: 7,332 ✭✭✭The Continental Op


    Was just thinking that, but then scammers could pick and choose which items to buy on that bases.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 4,032 ✭✭✭FrankGrimes


    I wonder if Amazon are getting much pushback on these One Time Passwords?

    Not being able to give it over the phone and have them drop the parcel somewhere means we’re back to the pre-Covid days where if you’re not home you can’t have a parcel delivered- I get they may need to mitigate risk of loss their side but it’s a not inconsiderable reduction in service options to the customer so it’ll be interesting to see how it goes for them.



  • Registered Users, Registered Users 2 Posts: 13,932 ✭✭✭✭Geuze


    How can an order be delivered so quickly?

    I ordered bulbs at 1pm today.

    They were dispatched at 8:30pm.

    They are due to be delivered to the west of Ireland tomorrow.

    Is the Irish warehouse open?



  • Registered Users, Registered Users 2 Posts: 46,463 ✭✭✭✭muffler




  • Registered Users, Registered Users 2 Posts: 13,932 ✭✭✭✭Geuze


    The sticker on the packet says SNN.

    Is there a warehouse in Shannon airport?



  • Registered Users, Registered Users 2 Posts: 28,584 ✭✭✭✭drunkmonkey


    Is there a newer version of this thread, something I want to buy and I'm running into this restriction, get it on any of the euro Amazon and even the UK, Amazon is the seller and it's also on Amazon warehouse with Amazon as the seller. Any work around?



  • Registered Users, Registered Users 2 Posts: 46,463 ✭✭✭✭muffler


    What restriction? I don't really understand the question.



  • Registered Users, Registered Users 2 Posts: 1,661 ✭✭✭thebiglad


    Have you checked the EU Amazon sites - delivery charges but, may work.

    Check Hagglezon to get cheapest site -

    Compare prices across all European Amazon stores (hagglezon.com)



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