Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Airline/Airport/Travel questions and queries

15657585961

Comments

  • Registered Users, Registered Users 2 Posts: 68 ✭✭reactadabtc


    Stupid question maybe, but I'm not an experienced flyer. Do I need to take my shoes off going through security?



  • Moderators, Society & Culture Moderators Posts: 4,201 Mod ✭✭✭✭Locker10a




  • Registered Users, Registered Users 2 Posts: 15,787 ✭✭✭✭AndyBoBandy


    Generally if they go up over your ankles, yes they need to be removed, if they don't, then no.. (however security personnel could decide different on the day, depending on the shoe style etc)…



  • Moderators, Society & Culture Moderators Posts: 40,037 Mod ✭✭✭✭Gumbo


    Query regarding Flight Delay Compensation.

    My parents were flying back from Izmir, Turkey to Dublin on 1st June at 22.40 (local time) on EI799.

    They boarded the aircraft and while in the seats, the aircraft had to be emptied as it was deemed the crew had gone over their working hours.

    They were sent to a nearby hotel, got some drinks and snacks and brought back to the airport the following day for the same plane and crew to depart at 1400 (local time).

    They arrived back in Dublin that evening, Sunday 2nd June.

    I initially thought it was a straight forward EU261 claim but following a submission to Aer Lingus, their response was :

    "Thank you for contacting Aer Lingus.

    Upon review of your booking, we’ve determined that your journey does not meet the criteria for compensation under 
    EU Regulation 261/2004/UK APR/Canadian APPR

    We regret to inform you that your request for compensation cannot be accommodated. The primary reason for the delay was due to our crew went out of hours.

    We understand that any length of disruption can be inconvenient, and we apologise for this experience."

    Is this correct?

    Are they entitled to anything?

    My dad has the emails from EI stating the flight has been cancelled if that makes any difference?

    Thanks.



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    That’s correct, crew going out of hours isn’t applicable to EU261 so no compensation is required.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭pureza


    You need to ask aer lingus why the crew went out of hours and what they think constitutes the extraordinary circumstance ruling out the compensation

    In my view you should have a case there if the reason for the crew going out of hours was a tech fault with the incoming plane for example which delayed things

    Write back to them requesting specefics,mention the aviation authority have been copied in on the email



  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl


    This is surely not inherently true? It depends on why the crew were out of hours.



  • Moderators, Society & Culture Moderators Posts: 40,037 Mod ✭✭✭✭Gumbo


    seemly, the outgoing flight was delayed leaving Dublin because of a medical issue with a passenger on the flight coming in. This is what was discussed among passengers etc, EI have not confirmed that to us.



  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl


    If they knew the crew would (likely) end up out of hours when it left Dublin due to a problem on an incoming flight to Dublin then I do not believe it would qualify. But you'd also need to fight it as they won't be inclined to offer up payment.



  • Moderators, Society & Culture Moderators Posts: 40,037 Mod ✭✭✭✭Gumbo


    Thanks. I could use this as an argument here. They should have known that the outgoing crew would breach their working hours before it left Dublin. That is something they can control.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    The reason crew going out of hours isn’t a reason for compensation is to prevent airlines pressuring crews to operate knowing they could potentially exceed duty limits. It’s not relevant what caused the duty hours to be potentially reached on the return, the fact is they were. ADB is tight enough with hours to begin with so any delay can cause problems.



  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl


    I do not think this is correct. As per the judgement below for example, the crew simply going out of hours does not absolve the airline of the duty of compensation if there are reasonable measures they could have taken to avoid it. Now whether this defacto means anything is a rather different question

    https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:62010CJ0294

    28      More particularly, to prevent any delay, even insignificant, to which extraordinary circumstances have given rise inevitably leading to cancellation of the flight, the reasonable air carrier must organise its resources in good time to provide for some reserve time, so as to be able, if possible, to operate that flight once the extraordinary circumstances have come to an end. If, in such a situation, an air carrier does not, however, have any reserve time, it cannot be concluded that it has taken all reasonable measures as provided for in Article 5(3) of Regulation No 261/2004.



  • Registered Users, Registered Users 2 Posts: 1,894 ✭✭✭Jacovs


    Along a similar line, my wife received an email from KLM monday evening at nearly 11pm (about 7 hours before departure time) saying the following regarding her Tuesday morning 05:55am flight:

    "We are sorry to inform you that your flight, KL1134 will operate without customers on board due to cabin crew reasons. Unfortunately, we were forced to take this decision."

    This is the first flight out of Dublin at 05:55am in the morning. And due to her connecting flight they couldnt rebook her onto the next flight that day, so they rebooked her onto the following day's flight, which means she will reach her destination about 24 hours later than scheduled.

    I assume this falls under EU261 for compensation?



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    The reasonable reserve time referenced is accounted for in the crews FTL’s, it’s known as discretion and is basically an extra hour buffer as approved by EASA to account for this very type of event. So long as the airline allows for discretion to be used then they’ve covered themselves.

    As a caveat to “discretion” periods, any crew member may refuse to enter discretion if they don’t wish to continue operating and a flight cannot operate back to base knowing that they will exceed their discretionary period before arrival, even by a minute.



  • Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭pureza


    As a point of information,I got fully compensated by EI in october 22 where crew went out of hours

    The underlying issues were weather(planes diverted away from DUB) due to thunder

    Our replacement plane went tech and by the time it was fixed ,the crew were out of hours and we were flown out at 8am next morning

    Comp claimed was hotel,taxi's and €400 EC261 cash

    Total was over €800



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    Judging by the wording of your post this happened in DUB, which if it is the case then @Podge_irl point actually would apply, as one of the requirements on the airline would be to “organise resources” or translated to English, to have crew on reserve, which in DUB is reasonable but away from base not so much. It’s actually a very good example of the nuances involved.

    Post edited by Captain_Crash on


  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl


    The judgement makes the very specific point that there is no blanket approach possible but it is a case-by-case judgement on what is a reasonable accommodation.

    I don't doubt that airlines may have a policy of not paying out, but legally there is no blanket "out of hours" exemption for EU261 that I'm aware of.



  • Registered Users, Registered Users 2 Posts: 11,951 ✭✭✭✭scudzilla


    Little fella (my kid, not my mickey) is mad about planes and gonna take him up to Dub to see a few take offs and landing, been a long time, is the mound still the best place now second runway is up?



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    Yeah by far! The only downside now is you only get landings these days when the 28’s are in use. If the 10’s are in action then head over towards Horizon Business Park which is across from the threshold and you have a great view of the aircraft lining up for takeoff!

    There is also a viewing area by the new runway but it’s facing south so the suns in your eyes all day!



  • Registered Users, Registered Users 2 Posts: 5,561 ✭✭✭Duff


    Not sure if this is the right place, but has anyone any parking discount codes for Dublin Airport or any hotels near by? Flying out the start of July for 3 nights. Cheers, lads.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭pureza


    Try the Maldron for 1 nights accomadation and 4 days parking in a park and fly

    The hilton do them aswell (as do others) albeit you'll need their shuttle courtesy bus

    Its not going to be easy to get a good rate in july



  • Registered Users, Registered Users 2 Posts: 10,317 ✭✭✭✭Dodge


    the car parks generally fill up for busy weekends and the peak summer months. There won’t be any discount codes



  • Registered Users, Registered Users 2 Posts: 3,086 ✭✭✭boccy23


    I am travelling with the family in July. The cost for the lounge is approx. €140 in T1. Is it worth it?



  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl




  • Registered Users, Registered Users 2 Posts: 4,850 ✭✭✭Comhrá


    Deleted.



  • Registered Users, Registered Users 2 Posts: 1,894 ✭✭✭Jacovs


    To answer my own question, this did qualify for compensation. Claim lodged yesterday, and today already processed and money transferred to me.

    Wife got an extra day's holiday with her family, and I ended up paying about 98 euro for return flights from Cape Town to Dublin. Bargain.



  • Registered Users, Registered Users 2 Posts: 5,153 ✭✭✭stargazer 68


    Unless you plan on spending €140 on food and drinks in the airport then definitely not.



  • Registered Users, Registered Users 2 Posts: 3,125 ✭✭✭EchoIndia


    The perimeter road on the south side of the northern runway offers reasonable views of activity, with the advantage that it is a quiet road so it's a more pleasant location.



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    true, I’ve never stopped there but have seen YouTube streams and it’s nice and close



  • Advertisement
  • Moderators, Society & Culture Moderators Posts: 40,037 Mod ✭✭✭✭Gumbo


    We’ve been back and forth with IE and they are standing by their decision not to award compensation.

    I’ve escalated it to the IAA to see if they can retrieve anything further. Funny thing is the same flight was delayed a week later and 3 people I know got €1600 compensation between. Exactly the same. Crew went out of hours and they were put up over night.



  • Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭pureza


    Take it to the small claims court and inform EI of your decision to do so



  • Registered Users, Registered Users 2 Posts: 1,190 ✭✭✭johnnykilo


    I was on a flight from Turkey to Ireland with Ryanair a couple of weeks back. The flight was around 4 hours delayed arriving in Turkey and equally arriving back in Dublin.

    There was some brief mention by the Pilot of Air Traffic difficulties as the reason for the delay but that was it. Now there might well have been legit Air Traffic control issues outside of Ryanair's control, but I didn't see any other flights at that airport being delayed that night. This was a very late flight, scheduled to depart at 11pm (it was about 3am by the time we actually departed) and in my experience knock on delays from the previous flights that day usually compound delaying the last flight of the day, and I know there can be further delays when planes miss their slots, which to my mind are likely the Air Traffic difficulties they mentioned.

    I filled in to Ryanair's own EU261 form, but I got a message a few days later saying my claim wasn't valid, but no reason was given.

    My question is whether I can trust Ryanair's response or process given that they've just rejected the claim with no reason or should I pursue it further, and if I do pursue it further, who do I take it up with? Thanks!



  • Registered Users, Registered Users 2 Posts: 18,284 ✭✭✭✭JCX BXC


    Generally Air Traffic Control restrictions aren't grounds for an EU261, it falls under extraordinary circumstances.



  • Moderators, Sports Moderators Posts: 27,620 Mod ✭✭✭✭Podge_irl


    but I didn't see any other flights at that airport being delayed that night

    That doesn't necessarily mean anything, could have been ATC difficulties leaving their previous airport or even en-route.

    However…

    My question is whether I can trust Ryanair's response

    No. But it depends how much effort you want to expend and there is always the chance that they are being honest and correct in this scenario. You can go straight to the Irish Aviation Authority or small claims court but it's no guarantee of anything.



  • Registered Users, Registered Users 2 Posts: 7,905 ✭✭✭Trampas


    I was on two recent flights and both occasions an announcement was made that there is someone on the flight with a serious nut allergy. By the time it was announced was when pretty much everyone was on the plane so I understand why wait otherwise saying it every minute and crew have enough to be doing without consent announcements it was an Airbus 320 and pretty much full. So people could be easily opening peanuts or something else that contains nuts etc. Person in front of me gave up whatever her sandwich was because of it. I thought the person/group who had allergy could have got into touch with the airline and got them to send an email/text advising them about it. Maybe they did and nothing was sent. Announce it again when on the plane but just thought it was a strange that it could have been to late when it was announced. Do airlines send such correspondence



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    It should be announced a number of times during boarding but I've never heard of advance correspondence



  • Registered Users, Registered Users 2 Posts: 7,905 ✭✭✭Trampas


    Could have been. I’m not one for queuing ages before getting on a flight. Maybe it was and I just missed the one before I boarded. If advised in advance it be a good idea to pass that information on for everyone’s benefit. Even in Dublin at the gate as normally I’d expect that to be managed by the local airline.



  • Moderators, Motoring & Transport Moderators Posts: 9,974 Mod ✭✭✭✭Tenger


    Most passengers don't listen to announcements in the airport anyway.

    The airport has so many that human nature tunes them out.

    If the person enters anaphylactic shock on the ground (during boarding) then there are medical personnel on call at the airport.

    Anaphylaxis while in-flight and 30-45 mins from.getting onstand can be fatal.



  • Registered Users Posts: 11 scsei


    Flying out of Dublin on Saturday with Ryanair. I'll check the security times before setting off obviously, but is it possible to go through security in T2 then walk over to T1 to my gate? The new scanners are a big plus too.



  • Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    It is possible. There are also some new scanners in T1 too but tbh the other lines move faster if you're ok with taking stuff out of your bag



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 35,980 ✭✭✭✭Hotblack Desiato


    If you're checking in hold luggage then you must go to the correct terminal.

    In Cavan there was a great fire / Judge McCarthy was sent to inquire / It would be a shame / If the nuns were to blame / So it had to be caused by a wire.



  • Registered Users Posts: 11 scsei


    No need - just have the 10kg carry on. T2 it is so!



  • Registered Users, Registered Users 2 Posts: 2,527 ✭✭✭NinjaTruncs


    Does anyone know if I can check my hand luggage for free with Emerald Airlines? The same way EI allow it.

    4.3kWp South facing PV System. South Dublin



  • Registered Users, Registered Users 2 Posts: 3,506 ✭✭✭VG31


    Passengers at EU Airports Not Allowed to Carry Over 100ml of Liquids on Cabin Luggage as of September 1

    EU has decided not to allow passengers to carry more than 100ml liquids in their cabin luggage.

    ACI Europe says the new rule will not be welcomed by passengers or airports.

    The 100ml restrictions have been relaxed at airports which have installed C3 scanners.

    ACI expects that the new restriction will result in significant operational strain and will impact the passenger experience and airports that have deployed this sort of technology, considering that purchasing C3 scanners, can cost almost eight times more than the regular machines. Their maintenance costs are also four times higher.

    https://schengen.news/passengers-at-eu-airports-not-allowed-to-carry-over-100ml-of-liquids-on-cabin-luggage-as-of-september-1

    Very disappointing news. This completely defeats the whole purpose of the scanners and means airports have wasted a lot of money implementing them.



  • Moderators, Society & Culture Moderators Posts: 4,201 Mod ✭✭✭✭Locker10a




  • Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    Surely the benefit to airports and passengers is not having to take liquids and electronics out of your bag. That's the benefit I see in them, we're well used to the liquid limits and working with them for over 20 years



  • Registered Users, Registered Users 2 Posts: 2,507 ✭✭✭WishUWereHere


    apologies if this has been mentioned already elsewhere:

    I drove past the airport about an hour ago & saw a plane parked up with Uzbekistan on the side of it. Is this a new route?



  • Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭Captain_Crash


    Nope, just in for maintanice with Dublin Aerospace



  • Registered Users, Registered Users 2 Posts: 2,507 ✭✭✭WishUWereHere


    Ah, thanks for the heads up. What twigged my interest is it’s not parked by the hangers.



  • Registered Users Posts: 306 ✭✭mindhorn


    Any particular reason why flying to Malaga in August is a fraction of the cost of flying the next month (looking at Aer Lingus prices)? I would have thought demand would be lower in September, and there doesn't seem to be any major events on at that time. For example, a 9am flight in early September is 400e but I could book a flight next week for 82e.



  • Advertisement
Advertisement