Amazon

I purchased an item on Amazon uk, it was listed as £164.99, which was £175.25 with import fees etc. That was the price in my order confirmation email.

But I was only charged £137.49 on my card, any idea how/why? Also shows up as that price in my order history.

Was there a delay between ordering and dispatch? Maybe price dropped in between?

Just a few hours between, and the price never dropped. I do recall being charged full price at the time (around €200) on my Revolut, but when I went back in to check, it was the lower price.

cool I wont look the gift horse in the mouth then

Also I wouldn't cancel the item just yet. Let them tell you that it is no longer available as that puts you in a stronger position.

Orders I cancel myself appear in my history. Am pretty sure that orders cancelled by Amazon Customer Service reps disappear.

If an order is cancelled by me then it ends up in the canceled items folder. If its cancelled for me by Amazon then it vanishes off the face of the earth. I've also noticed that if Amazon cancel items that shouldn't be in your orders then those orders also vanish.

I had some books turn up in my order history which I hadn't ordered and Amazon deleted the order and it vanished same with a gift token purchase, but sorting that out Amazon also deleted some items I'd actually ordered and received.

Its a while since Amazon cancelled anything for me so I can't check back and find an example.

Just a heads up, a few people in Cork have noticed very recently orders are saying delivered but are not being delivered,

It happened to us yesterday. The delivery (worth €20 so nothing significantly expensive just two small kids books and an airtag holder) was due and Amazon usually deliver around Lunchtime with their amazon van,

yesterday evening the tracker did its stop tracking thing and when it said the van was outside our house there was no van, (i recorded the whole thing as the tracker approached our stop on the video doorbell and my phone), i contacted customer care as at the delivery time stated you can clearly see no delivery was made (and we did check with the neighbours) and they refunded the order and gave a £10 credit to apologise for the inconvenience,

so other than the time delay of waiting for it to be delivered again we aren't out of pocket at least but a concerning amount of people are saying they experienced the same from Amazon recently so i said i'd post it here.

Anyone else having to provide amazon one time passwords to the delivery driver now ? I'm on my second one of these now, and it seems to my eyes, anything over 100gbp attracts this new security method. You cannot tell the number over the phone or via doorbell, it must be in person. It completely defeats the purpose for me, if I have to hang around waiting for the delivery.

From amazon :

• If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
• If no one can receive the package, we will re-attempt the delivery on the next working day.
• Please don't share the OTP with the driver over the phone
• If you are not available to accept the delivery, please ask the driver to re-attempt the delivery when you or someone you choose will be at the delivery address.
• Drivers cannot leave packages unattended at the delivery address that requires an OTP.
• If you're not the package recipient or have ordered the item as a gift for someone else, please forward the OTP to the recipient. Please refer them to these guidelines.

it would also help at the point of purchase if you are informed a OTP is required for delivery. DHL give you an option to sign a waiver digitally if there is a signature required and you know you aren't going to be home.

I wonder if Amazon are getting much pushback on these One Time Passwords?

Not being able to give it over the phone and have them drop the parcel somewhere means we’re back to the pre-Covid days where if you’re not home you can’t have a parcel delivered- I get they may need to mitigate risk of loss their side but it’s a not inconsiderable reduction in service options to the customer so it’ll be interesting to see how it goes for them.