Fastway/Parcel Connect

How does Fastway exist? I have used them for years as they were the cheapest and I had little choice just to put up with their massive incompetence. That said my local driver is amazing and would do anything for me.

Some drivers clearly don't care less and leave packages in random places and don't tell the customer. Also, they sign for packages themselves. The real issue though is when there is a problem. The customer service and support is atrocious. I have made many complaints but have never heard back in spite of been told numerous times that a supervisor will be in touch.

I'm pleased to say I'm in the process of moving to another company as I just can't deal with their useless service any longer. I advise anyone to think long and hard before using them.

Incredible bad service.

Driver 310 from Ardee seems to be attempting to deliver my package to wrong address, MULTIPLE TIMES and that business is closed by the time he gets there, somewhere between 5 and 8 at night, but where I'm standing , our doors are wide open until around 9ish. Its very stressful to be honest seeing an attempt to deliver your package 30 doors down to the wrong address and the driver blatantly lying.

Fastway, they lost a €200 package on me at Christmas and refused to take responsibility. Claimed it was 'signed for' and delivered, which it wasn't. Then refused to do anything about it or help me find it. No manager was around to speak with that day. Nearest depot is 30 minute drive away.

They lost another package on me about 3 weeks ago said it was delivered and signed for. Which it wasn't and again wouldn't help and just shrugged it off. Again, had to drive to nearest depot to speak to someone as they conveniently don't have a phone in Portarlington depot. Best they could do was to get the driver that day (whom was out sick..) to contact me, which... surprise surprise.. he never did. Of course they wouldn't give me his number because GDPR or whatever.

Now I'm onto my 3rd package that's missing they recieved it 2 weeks ago on 30th July and nothing since. This is F**KING ridiculous and I now have to hop into the car yet again today and drive to Portarlington, yet again because thry dont have a contact number or email I can get any responses from. Convenient for them. I'll end up speaking to someone whom, no doubt as always will play stupid and thick and won't help me in any way. I'll get a run around and told to speak with manager or come back when the managers around and I'm out more cash again unless I argue with company I bought off for a refund!! Why are companies like this allowed get away with this sh*t.

If I could chose any couriers in Ireland Fastway would be at the very bottom of the list everything. I absolutely despise them.

Where woupd I report it?

Had a package to be delivered to the Cornmarket Street OOHPOD in Cork today. When I reliased it was Fastway delivering, I felt it in my bones that they would screw it up. Sure enough email received saying parcel delivered, I got no notification from OHHPOD locker. I contacted OHHPOD and they said nothing was put it there for me. I went in physically to the centre and asked at every store if they had the parcel and no one had it. Expensive parcel just gone, no way to contact fastway by phone and no response to my email. Everytime with this company, everytime.