Clear mobile customer support is s***. Stay away from CM!!

For 14.99 a month that's the point of 48, GoMo, Clear Mobile- none of them have immediate support available. It's all done online, through email or Chat and no stores. When GoMo launched a few years back I tried it out and had to contact support for something and it took them several days to come back with a half baked response that I had to reply to and again, took several days for them to come back. When it works it works but when it doesn't good luck trying to find support. I feel your pain though. I don't really understand the point of Clear Mobile. It has limited speeds unlike GoMo, 48 at the same price point and nothing really unique.

Eir prepaid for 20e a month gives unlimited calls, texts and 5G and a call centre in Ireland if you wanted the comfort of knowing you've 1901 or proper care channel in the event you needed support. To me, because I'm impatient and find it far quicker, more reliable and easier pick up the phone to a support team am happy to pay that few extra euro a year to have access to that. I pay that little bit more for Digiweb broadband for the same reason- ability to get proper customer care if needed over ringing say Vodafone broadband team and going round and round in circles and customer care.

Do you not pay in advance ?

I understand that but you usually pay in advance so you shouldn’t owe them anything. Try give them a call and see what they can do.

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My bad, mixed the 2 up.

My service was eventually suspended until they starting taking from the new card, all without ever managing to get in touch with any sort of customer service.

If you need to call Italy (or anywhere else) I strongly/highly recommend KEEPCALLING

https://keepcalling.com/international-calls/Italy?currency=EUR

Your credit never expires and you program all your speed dials on their website.

They are I believe, the best in the business.

YOLLA says FROM 24.2 US Cents per minute for mobile. (And I don't trust 'from' pricing)

KEEPCALLING costs 1.6 EU Cents per minute for mobile.

Landline calls appear to be cheaper with YOLLA but what does FROM 1c really mean?

What an absolute usless POS company, I'm in the same boat, they stopped taking the funds from the account which hasn't changed since sign-up, then suspended the number! So if I try to log in to pay the bill they send an sms message for verification or whatever to the number they suspended! how idiotic is that?

They are uncontactable! I think the Regulator shouldn't be allowing companies to set up operations like this, they should have better rules for consumers.

I'm off to trustpilot first, then send in a complaint to the ComReg

GoMo's great, except for their international rates, which don't matter to most people as they're going to use WhatsApp, FaceTime etc to call abroad anyway.

If you're calling abroad a lot for some reason, you're better off going with one of the 30 day rolling plans sim only plans on Eir or 3.

It's worth the faff, its an issue that is still ongoing, 6months of same issue, two incorrect suspensions, I just can't trust them as a service provider. I'm off, Sky also now in the market so even more sim-free options away from Clear Mobile.

Does anyone know if there's any issues with roaming with Clear Mobile?

One of my family had issues with 48 abroad and I moved them to GoMo, thinking of doing the same with my Clear Mobile family member.