New car engine problems

Wow, only 2 days on the road! That must be a record.

You are definitely not being unreasonable! Ask for a courtesy car immediately, and let them fix things. Don't do anything you are not happy with. It's your brand new car. Hope it's a minor issue and sorted promptly to your complete satisfaction.

Not fair to ask that at this stage, imo. Let's wait and see what the issue is first. OP has enough on their mind right now.

A software update or reprogram would be standard on a modern automatic gearbox

Yes but it shouldn't put the car in limp mode or its owner in the ditch until it gets it...

That's if this is the problem of course. If we knew the make and model we could help, but to be honest, I would put the garage's balls in a vice until they fix it

Why the hell not? I nearly didn't bother replying. Can you not just ask why not?

In this case, because the OP said "I don’t want to get into specifics…" in the first post.

Another dickish reply. You replied to my post, so I am the 'organ grinder' as you call it.

Back to grinding your own organ there. l

If the electronics are set up correctly there should be a log of the warning ect., but garage may class this as different to an error code to be economical with the truth. Some experts on car electronics cold give you more info but you would need to reveal what car model we talking about.

Anyway regardless, you have a manufacturers guarantee and sale of good act if things are not resolved.

First thing I see is you bought it from a garage and they told you to call the manufacturer ?

Er... No. Let them make the call. It's a garage issue.

Secondly, if they don't sort this pronto, and it drags out, absolutely need a courtesy car and refuse to give it back until the fix your new car. If they don't do it promptly, reject the new car as not fit for purpose.

Is it a Peugeot mild hybrid?

think its been like that forever its so the garage get paid properly for warranty work and so you get treated with priority id presume

Has the garage witnessed the issue themselves? Saying "No error codes are showing" does not absolve them of the problem.

You call the dealer you it bought it from so. After you've told them you aren't calling the breakdown assist yourself, like you are supposed to, they'll probably pop you on hold, have a bit of a laugh, then tell you they'll get straight on to it. Someone may call breakdown assistance after a while on your behalf, and they'll call you to come out and collect. No way will the dealer come and get the car.

OP - unfortunately, sometimes things go wrong even with brand new cars. There's in excess of 3,000 moving parts on most vehicles so it's not uncommon for something to not be 100% when the vehicle is delivered.

From my reading, it's not that the vehicle stopped, it went in to limp mode which allowed slow speed driving to a safe spot - exactly what it's supposed to do it if detects an issue that may get worse if allowed to carry on at normal speed.

For anyone finding this, the best thing to do in a new car is press the SOS button which connects you to the manufacturer control centre. They will be able to arrange assistance from there, and should know exactly where the car is. Some may even be able to access the vehicle logs at that stage. They should also arrange a replacement vehicle - there's a couple of days of rental car provided by all the manufacturer breakdown providers I'm aware of.

What we have found recently, is that the first port of call from a lot of tow companies is to plug in an ODB scanner, clear all the faults and see if that allows the vehicle to start and drive, so I'm not surprised that it turned up to the dealer with no faults logged. They should be driving it as is to cause the issue again, then they can see what faults it logs.

When a car breaks down, you call manufacturer breakdown assistance. They recover the vehicle to a garage, and then you deal with the garage from there on. Don't call the garage about a breakdown as they won't do anything and there's already well proven arrangements in place for breakdown assistance, which will then get the car to the garage.

The car was roadworthy before it left the dealership. Wouldn't have made it 150km if it wasn't. It will leave the garage roadworthy after it's been fixed.

I’ve driven loads of old cars that never failed like this. Unless I got a complete explanation of what the issue was and how it was fixed I’d be reluctant to drive it again.

You need to acquaint yourself on your consumer rights on ccpc.ie. In particular look up the section on faulty goods under buying goods.

I'm not talking about when the owner is stranded on the side of the road, I'm talking about how they go about resolving the problems with the new car they bought.

Whatever the law says

Is it 2 attempts they have at a fix ?

From the CCPC web site:

"You can cancel your purchase and get a full refund when a fault occurs within 30 days of receiving the goods. You must:

• inform the business in writing within 30 days of receiving the product
• return the goods to the business, at their expense and without delay

The business must:

• give you a refund for the product within 14 days of receiving the returned goods
• use the same payment method you used to buy the product, unless you agree otherwise
• cancel any other service you ordered with the goods – for example, insurance for a sofa

During the 30 days after you receive a product that is faulty, you also have the option to ask the business for a repair or a replacement."