Flight cancelled - refund query

Hi all,

I still haven't received the full refund from MyTrip. They keep saying they are working on it with Lufthansa. It's been over 6 weeks at this point and about €2k has not been refunded. When I contact Lufthansa directly, they say they can't help me since the tickets were not purchased directly from them.

What can I do now to get the money back?

It was outside of airlines hand and an exceptional case, so compensation will not be given. I checked it.

I am looking for advice on what to do to get the full ticket cost back?

It's just over 2000, so I wouldn't mind losing €11 or so. Could I tell travel agent that I am going through small claims court if I am not paid in the next 5 days?

Actually, it is just under 2000 if I remove insurance, which it says is not refundable.

So outward (flying out of Dublin) flight was cancelled due to climate activists sitting on the runway in Frankfurt. The options given to us and this is in writing via an email from Lufthansa that "we are unable to rebook you on another flight and advise you to look at alternative options yourself" and the full ticket (outward + inward) was canceled for a full refund.

MyTrip told me Lufthansa has refunded for the outward trip only and will refund the inward ticket when the actual return date has elapsed. And that has elapsed 3 weeks ago.

So we didn't use outward and inward journeys from Lufthansa.

I have submitted AIB dispute transaction now.

Lets see what happens next.

Thanks, I will attach email proof that Lufthansa cancelled the flight and even asked me to look for other options. But the chargeback is from Mytrip rather than Lufthansa. Would it still matter when sending the documents to the chargeback team?

Thanks,

Can I still go to Small Claims court if mytrip is based in Sweden? Although, they have an Irish phone number but maybe it's diverted somehow.

Also, the initial tickets were just under €5000 and remaining amount they owe me is just under €2000. Would it fall under the limits of Small Claims Court as the initial amount was €5000?

That's most helpful.

In this case could I still use Small Claims Court?

The insurance company wants medical certificate if we cancelled our flight due to health reasons. But we didn't even cancel it. It doesn't cover cancellation by airlines, that was an add-on insurance that I didn't buy. Insurance policy is from MultiTrip Premium package.