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Sky Mobile, coming to Ireland

12357…25

Comments

  • #202
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 6,067 ✭✭✭Chris_5339762


    "Can't process online, please call" still there when I try to sign up online.



  • #203
    dos08
    Registered Users, Registered Users 2 Posts: 30 ✭dos08


    Has anyone done any more speed tests on the 5g network? Really interested to see what speeds people are getting before moving.



  • #204
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,963 ✭✭✭DopeTech


    https://www.boards.ie/discussion/comment/122608074#Comment_122608074

    Yeah the customer service team have been very poorly training/not trained at all by the sounds of things.



  • #205
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,690 ✭✭✭✭TheDriver


    https://www.boards.ie/discussion/comment/122608230#Comment_122608230

    I'm wondering the same, VF signal with PostMobile speeds or VF signal with VF speeds?



  • #206
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    Received my SIM this morning. Inserted the SIM and activated via the app. Immediately received the APN settings which I applied. All completely seamless. Was online on a jiffy, smoothest activation I've witnessed.

    On 5G, have performed about 5 speed tests. Consistently showing >200Mbps. One even>300Mbps (indoors positioned at front of house for best signal).

    I'm in suburbs, in a fairly weak reception area (all networks).

    I also received a very memorable phone number too!

    So far, very happy!



  • #207
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,903 Mod ✭✭✭✭Hellrazer


    Can anyone confirm if you can get the free chrome book if you buy any S Series Samsung?



  • #208
    ECookie13
    Registered Users, Registered Users 2 Posts: 644 ✭✭✭ECookie13


    https://www.boards.ie/discussion/comment/122605454#Comment_122605454

    Has anyone received written confirmation or any sort of evidence of that? That is big if there really is no fair usage policy/data cap/throttling on the data.



  • #209
    feargantae
    Registered Users, Registered Users 2 Posts: 682 ✭✭✭feargantae


    https://www.boards.ie/discussion/comment/122608432#Comment_122608432

    Yep. Sky are listed as a participating retailer so should be no problems.



  • #210
    ECookie13
    Registered Users, Registered Users 2 Posts: 644 ✭✭✭ECookie13


    Is this a rolling monthly contract? As in, you cannot go without service for a few days like Vodafone and Three allow. It seems to be mandatory to pay each month with no gap between months.



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  • #211
    eeloe
    Moderators, Music Moderators Posts: 3,794 Mod ✭✭✭✭eeloe


    https://www.boards.ie/discussion/comment/122608583#Comment_122608583

    It's a 12 month commitment.



  • #212
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,690 ✭✭✭✭TheDriver


    Got a call as I registered. Told them I need a week to see how other guinea pigs fair and then I'll change. He said he'll ring next week as phone signup gets the SIM out quicker.

    Also mentioned 14 days cool off period.



  • #213
    PH0NER
    Registered Users, Registered Users 2 Posts: 64 ✭✭PH0NER


    https://www.boards.ie/discussion/comment/122608373#Comment_122608373

    @biebiebie, can you post the full APN settings here? They won't come to my phone for some reason. I was able to get data working, but not MMS.



  • #214
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    @PH0NER

    APN copy/pasted using Samsung AI, sorry if anything's incorrect...

    Name Sky Internet APN mobile.sky Proxy Not set Port Not set Username Not set Password Not set Server Not set

    MMSC Not set MMS proxy Not set MMS port Not set MCC 272 MNC 25 Authentication type Not set

    APN type default APN protocol IPv4 APN roaming protocol IPv4 Enable/disable APN APN enabled. Bearer Unspecified Mobile virtual network operator type None

    Unspecified Mobile virtual network operator type None Mobile virtual network operator value Not set

    Post edited by biebiebie on


  • #215
    deeobrien
    Registered Users, Registered Users 2 Posts: 67 ✭✭deeobrien


    As a Sky TV user it was very easy sign up online. When I put in my email address, it asked for the last 6 digits of the IBAN I use for Sky TV and allowed me to easily use the same details for the mobile plan.

    It said about a 14-day cooling-off period and I selected not to port my number at this stage - the website said I could do that later via the app. That way I can check out speeds etc before committing.

    The website is now also showing SIM and eSIM options. I'm old school so I selected a physical SIM.



  • #216
    eeloe
    Moderators, Music Moderators Posts: 3,794 Mod ✭✭✭✭eeloe


    Was promised a call back today at 4:30 by a senior manager in the Mumbai call centre to try and cancel the account.

    Surprise surprise, no call. so i called them back, after someone from the loyalty team trying to sweet talk me in to trying to activate my sim again, and failing, i'm back on hold for cancellations AGAIN.

    In total, this is 6 hours so far i've been on the phone trying to cancel an 089 number i've been assigned that is active.

    They can't figure out why i don't want to use it, instead of my current number.



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  • #217
    dos08
    Registered Users, Registered Users 2 Posts: 30 ✭dos08


    https://www.boards.ie/discussion/comment/122609335#Comment_122609335

    So can you not port your original number over now? did you select to not move your number at the checkout? Seems like a shambles



  • #218
    alanashe
    Registered Users, Registered Users 2 Posts: 172 ✭✭alanashe


    I got a call as I registered an interest, I declined as they don’t have international calls, the agent says all calls to UK and Europe are included! Anyone else hear this?



  • #219
    Cork981
    Registered Users, Registered Users 2 Posts: 802 ✭✭✭Cork981


    Not having a great experience here either.

    Opted for an esim and to keep the 089 number for a few weeks to test things out.

    I couldn't receive any services SMS codes from Google, Microsoft, paypal and Apple iMesage activation service.

    I rang support this morning and they attempted to fix the issue but I just ended up with no service.

    I then had to reactivate my esim but apparently they can't reactivate at the moment due to a known issue so I have no service or SIM at the moment.

    They offered a physical SIM as a solution but I already have a physical SIM for work.



  • #220
    beachhead
    Registered Users, Registered Users 2 Posts: 2,992 ✭✭✭beachhead


    https://www.boards.ie/discussion/comment/122602218#Comment_122602218

    Still be reviewed by Ofcom as far as I know. Have not looked on Ofcom website for an update.Been imposed on mobile contracts in UK for 10 yrs now? So,Ireland escaped a long time.Was it 3 or Eir that started it here?



  • #221
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    I tried moving WhatsApp and couldn't receive the SMS verification code for the move. I ended up verifying by voice call (the alternative option WhatsApp offers)

    There's obviously an issue with these.

    Not a major issue for me yet, as I have both numbers on my phone (Three eSim and Sky SIM card).

    But it's something that's going to cause a lot of problems for people I'd imagine.



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  • #222
    Nibs05
    Registered Users, Registered Users 2 Posts: 686 ✭✭✭Nibs05


    Tried to set up online but got a message to contact sky, rang sky confirmed I’m a sky to customer then offered me a discount of €11 on my tv bill. There was a problem the e-sims but since fixed and up and running after 10 minutes. Technically only paying €4 for the sim after tv discount.

    Worth a call if you’re a Tv customer



  • #223
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    Quick update on the verification SMS.

    I tried moving Instagram and received the SMS immediately. So that worked.

    That's a bit of a mystery, as it's the same company as WhatsApp.

    So either WhatsApp was having an issue earlier sending the SMS, or Sky are working on a fix for these.



  • #224
    Glaceon
    Registered Users, Registered Users 2 Posts: 2,421 ✭✭✭Glaceon


    https://www.boards.ie/discussion/comment/122609464#Comment_122609464

    This seems to be a common problem when porting, messages from shortcodes are still delivered to your old network. I’ve no personal experience with it but from what I’ve read on here, the port needs to be redone.



  • #225
    waxmelts2000
    Registered Users, Registered Users 2 Posts: 666 ✭✭✭waxmelts2000


    I just received a call from sky as I had registered my interest. I’m with three , Wi-Fi in my home with three is poor whereas Vodafone was better. Hope I won’t have any issues when I receive the sim . I’m keeping my same number , will watch this page with interest



  • #226
    PH0NER
    Registered Users, Registered Users 2 Posts: 64 ✭✭PH0NER


    Anyone having an issue ordering a second SIM? I've tried to order online and it goes through, then sends an email that it is being cancelled. I then called support to order through there, same thing happened. I called back and explained the problem. They tried to place another order, same issue.



  • #227
    ECookie13
    Registered Users, Registered Users 2 Posts: 644 ✭✭✭ECookie13


    https://www.boards.ie/discussion/comment/122609569#Comment_122609569

    So you got €11 off per month for the 12 months?



  • #228
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    Another update on SMS verification codes.

    WORKED

    Instagram - worked

    Facebook - worked

    Google authenticator - worked

    Bunq - worked

    FAILED

    WhatsApp - failed (voice verification worked)

    Bunq - failed

    N24 - failed

    Revolut - failed

    Post edited by biebiebie on


  • #229
    Cork981
    Registered Users, Registered Users 2 Posts: 802 ✭✭✭Cork981


    It’s actually the new 089 number with the issues, I done a HLR lookup and the number is associated with Virgin Media.



  • #230
    biebiebie
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭biebiebie


    I wonder if the successful ones are being sent from a server/service based in Ireland. And the failed ones from external countries.. Like N24 could be sent from Germany. Maybe there's some sort of geo block in place for whatever reason



  • #231
    GIMP
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭GIMP


    https://www.boards.ie/discussion/comment/122609729#Comment_122609729

    Anybody know why they are using the 089 prefix rather than the 087 one ?



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  • #232
    Glaceon
    Registered Users, Registered Users 2 Posts: 2,421 ✭✭✭Glaceon


    https://www.boards.ie/discussion/comment/122609777#Comment_122609777

    089 is the MVNO prefix.



  • #233
    GIMP
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭GIMP


    https://www.boards.ie/discussion/comment/122609825#Comment_122609825

    Historically for MVNOs on the three network, but not on Vodafone or Eir networks, so its unusual they are using 089 rather than 087!



  • #234
    Glaceon
    Registered Users, Registered Users 2 Posts: 2,421 ✭✭✭Glaceon


    https://www.boards.ie/discussion/comment/122609846#Comment_122609846

    Do An Post use 087? I knew GoMo used 085 but I considered that to be because it’s effectively a sub-brand of Eir.



  • #235
    Nibs05
    Registered Users, Registered Users 2 Posts: 686 ✭✭✭Nibs05


    https://www.boards.ie/discussion/comment/122609664#Comment_122609664

    €11 off my sky tv for the year



  • #236
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,690 ✭✭✭✭TheDriver


    I see 48 have changed to unlimited data, let the competition begin.

    Sky are still impressive to have truly unlimited uk and EU data. Every long distance driver or business traveller should have this plan

    Post edited by TheDriver on


  • #237
    _Kaiser_
    Registered Users, Registered Users 2 Posts: 29,096 ✭✭✭✭_Kaiser_


    https://www.boards.ie/discussion/comment/122610404#Comment_122610404

    Interesting!! Wonder how GoMo and even Sky themselves might react considering it's cheaper for pretty much unlimited everything.

    EDIT: Ahhh.. "Unlimited" must be IE only. UK/EU is 14GB of 4G



  • #238
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,963 ✭✭✭DopeTech


    https://www.boards.ie/discussion/comment/122610445#Comment_122610445

    where’d you see that?



  • #239
    dos08
    Registered Users, Registered Users 2 Posts: 30 ✭dos08


    It seems from their website they are offering eSims…. Is there any advantage of using an e-sim over traditional?



  • #240
    _Kaiser_
    Registered Users, Registered Users 2 Posts: 29,096 ✭✭✭✭_Kaiser_


    https://www.boards.ie/discussion/comment/122610499#Comment_122610499

    If you scroll down the main 48.ie page...

    Screenshot_20240912_232408_Chrome.jpg



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  • #241
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,963 ✭✭✭DopeTech


    thought you were talking about Sky which is why is was wondering where you were getting your info from!



  • #242
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,963 ✭✭✭DopeTech


    https://www.boards.ie/discussion/comment/122610513#Comment_122610513

    Convenience is all.



  • #243
    boardzz
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭boardzz


    I actually got Vodafone’s Red Unlimited Sim Only plan for €15 a month from Vodafone home reps. They said it’s not available in store or online but my contract is €15 per month and first few bills are all €15 so seems to be some offer the reps have.
    Don’t have Vodafone broadband so it’s not a deal thing. Just got the sim from him.
    Vodafone’s €15 sim has unlimited calls to all Europe not just Ireland like the Sky deal.



  • #244
    beachhead
    Registered Users, Registered Users 2 Posts: 2,992 ✭✭✭beachhead


    https://www.boards.ie/discussion/comment/122609825#Comment_122609825

    087 belongs to Eir?Not Vodafone/Sky



  • #245
    GIMP
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭GIMP


    https://www.boards.ie/discussion/comment/122610814#Comment_122610814

    No it belongs Vodafone



  • #246
    beachhead
    Registered Users, Registered Users 2 Posts: 2,992 ✭✭✭beachhead


    Eir sold it then?



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  • #247
    PH0NER
    Registered Users, Registered Users 2 Posts: 64 ✭✭PH0NER


    https://www.boards.ie/discussion/comment/122610590#Comment_122610590

    All Vodafone Red plans increase in price by 3% + CPI every year. Most also only have a lower rate for 6 months before increasing, so I'm curious about that for your plan.

    Their lower cost plans usually don't include 5G or have a 10Mbps cap too.

    What were the terms?



  • #248
    Glaceon
    Registered Users, Registered Users 2 Posts: 2,421 ✭✭✭Glaceon


    https://www.boards.ie/discussion/comment/122610838#Comment_122610838

    087 (and 088) were originally allocated to Eircell (part of Telecom Eireann/Eircom) but was sold to Vodafone around 2000 or so.



  • #249
    eeloe
    Moderators, Music Moderators Posts: 3,794 Mod ✭✭✭✭eeloe


    After 7-8 hours total on the phone, finally managed to get the whole thing cancelled.

    20 mins after i got off the phone i got a text saying my first bill will be taken on September 17th, for 15euro.

    The saga continues.



  • #250
    _Kaiser_
    Registered Users, Registered Users 2 Posts: 29,096 ✭✭✭✭_Kaiser_


    Having thought about it and followed this thread the last few days, I'm thinking I might get an 087 PAYG sim from VF and use that to test the signal strength around my usual places for a few weeks.

    That should allow Sky to iron out these bugs while I test and read how others are getting on in the wild. If I still want to switch then I can port over my main number.



  • #251
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 6,067 ✭✭✭Chris_5339762


    Website STILL doesn't work. Just redirecting to an 0818 phone number. Ridiculous.



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