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EIRCOM Rising prices after contract signed

  • 12-09-2024 6:09pm
    #1
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭


    Not sure if this is a rip-off issues, but only area in consumer I could post

    My friend purchased a 24 month contract from EIR from a door-to-door representative early this year

    The deal was 50 EUR for Standard TV package, and internet package , 10 EUR for a second TV box for another room , and 10 EUR for a Mobile Phone package

    In total, the package was 70 EUR for 24 months

    After four months , all items increased by 5 EUR, price increased to 85 EUR

    Three months later, another 5 EUR increase on each item , so price went up to 100 EUR


    When my friend enquired why the price increase, he was told it was inflation

    When he stated he wanted to end package , as it became too expensive, he was told he would have to pay a penalty fee commensurate to the contract time left

    I have checked for similar, and have found VIRGIN in Britain have raised prices this year, using inflation as an excuse to people currently under contract


    GOOGLE USWITCH

    Virgin Media price increase 2024 — what can customers do?​





    Would appreciate opinions and thoughts on how to take this forward




Comments

  • #2
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,626 ✭✭✭Gooser14


    https://www.boards.ie/discussion/2058368739/eircom-rising-prices-after-contract-signed

    What does his contract T&C's state re price increases & cancellation.



  • #3
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    The contract is three pages, and has nothing to state they can increase prices after initial signup, and cancellation is standard , pay if you want to break it



  • #4
    SouthWesterly
    Registered Users, Registered Users 2 Posts: 6,903 ✭✭✭SouthWesterly


    When did he enter the contract and when did the price go up.?

    Has he checked the contract to ensure the discount dates are for the duration of the contract



  • #5
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    The contract was entered January this year, first increase was May , and second was August . It was,nt a discount rate, the contract was 70 EUR locked in for 24 months



  • #6
    SouthWesterly
    Registered Users, Registered Users 2 Posts: 6,903 ✭✭✭SouthWesterly


    And have you contacted Eir to find out?



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  • #7
    Pauliedragon
    Registered Users, Registered Users 2 Posts: 2,965 ✭✭✭Pauliedragon


    Don't all these contracts go up every April? My vodafone does it's in the T&Cs. I'll post this link but I could be off the mark.

    https://www.eir.ie/annual-price-increase/



  • #8
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    https://www.boards.ie/discussion/comment/122609715#Comment_122609715

    He contacted them, was told inflation ….. I will ring them with him to get more information and ask for a paper copy of contract to show where this is permissible



  • #9
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    https://www.boards.ie/discussion/comment/122611636#Comment_122611636

    Thank you for the link, I will check it out

    He signed a 24 month contract, and assumed the 70 EUR was locked in for the duration



  • #10
    Smee_Again
    Registered Users, Registered Users 2 Posts: 2,081 ✭✭✭Smee_Again


    Eir and other telecoms have included a CPI+ price increase in their contracts for a few years now though usually its just an annual increase so it's worth checking if 1) the contract included this clause and 2) if there was an initial 6 month promotional discount applied to the contract that expired hence the second increase.

    As **** as Eir are I doubt their paperwork doesn't allow for the increases, however I doubt this was properly explained to your friend.



  • #11
    SouthWesterly
    Registered Users, Registered Users 2 Posts: 6,903 ✭✭✭SouthWesterly


    https://www.boards.ie/discussion/comment/122611636#Comment_122611636

    They have it in their terms and conditions that they increase it every April irrespective of the price you signed up for.



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  • #12
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    https://www.boards.ie/discussion/comment/122611842#Comment_122611842

    Thanks, The increase is 7.6% , I have just seen this morning. I will have to recheck the April increase, and was the contract an initial 6 month starting price of 70 EUR, then increased after that period

    https://www.eir.ie/annual-price-increase/


    The annual CPI rate published in January 2024 was 4.6%. Therefore, the price increase will be no greater than 7.6% of the standard monthly price of your eir services, excluding any discounts. 



  • #13
    celt2005
    Registered Users, Registered Users 2 Posts: 324 ✭✭celt2005


    https://www.boards.ie/discussion/comment/122611691#Comment_122611691

    Thank you for your response Smee,

    I think you are correct on this, it makes sense that the initial increase was inflation / CPI in April ( Three months after ) and the second increase was an increase from initial " signing on " offer

    I will get back when I have spoken to EIR to explain fully the increases



  • #14
    SouthWesterly
    Registered Users, Registered Users 2 Posts: 6,903 ✭✭✭SouthWesterly


    I've never seen eir offer a lower price for the first few months and then up it , unlike other providers



  • #15
    spaceHopper
    Registered Users, Registered Users 2 Posts: 4,028 ✭✭✭spaceHopper


    Never buy on the door and never take a contract where you are locked in but they aren't 24 months at x price and if they change the price you are out of contract and free to go. I pushed VM for a reduction and they said 9 months with 12 month contract. I canceled they call me back with 12 months at 30 euro for 250M (the package we were on) they've since move us onto 500M with no change in price or contract.

    I'd say your friend should say they will respect the original contract or Eir can release them from the contract and they'll look for better value else where. For 250 they can get a dish and antenna then never have to pay for TV again. Then a cheap internet package.



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