Sky Mobile, coming to Ireland

The website is still having issues across all browsers (Safari, Firefox, Edge, Chrome). I tried ordering a SIM by phone on Wednesday but was told they were facing technical problems and would call me back after a patch—never got the call. I called again Thursday, went through sign-up, and the agent misspelled my mobile plan name as "SkyMolibePlan." Small error, but it made me doubt whether my other details were entered correctly.

During the call, she also misheard my eircode, despite me using the NATO phonetic alphabet. Now, I’m worried she messed up my direct debit, which I can’t manage online, and I might face a late payment fee. She said I'd get an email confirming my contract within 30 seconds—nothing came. Only after creating a SkyID account did I receive an order confirmation. Clearly, their backend is a mess.

I’m now waiting for my SIM card. The app says it’s already delivered, which isn’t possible. I avoided eSIM because they seem unreliable in Ireland, with issues from Vodafone, Lycamobile, and Three.

I'm reconsidering activating the SIM when it arrives. I’m currently on Vodafone PAYG for €20/month with mostly unlimited services. Sky’s €15/month deal for unlimited services on Vodafone’s network is appealing, but their reliability, stability, and customer service are now in question. I don’t want to lock into a 12-month contract with a company that seems to have difficulties in nearly every part of their service.

My biggest gripe is that Sky seems to operate as a phone-only service—everything from managing direct debits to updating account info must be done via phone. People say Sky has better service than GoMo or 48, but if phone calls are the only option, that feels like a downgrade compared to email or chat-based support.

this option is available but doesn’t seem to be working for me. I activated my esim and used this option to port my number on thursday, its been 2 days and nothing yet. I called sky and their clueless tech team can’t do anything. They just asked me to wait more.

Yeah this is exactly why even after ordering the SIM I am reluctant to switch, clearly this is not a finished product.

your Port probably got rejected due to wrong account number or verification code or something like that. You can ask them to see if it got rejected

they just said its awaiting completion and asked me to wait, don’t think the code/account number is the issue here.

I've 5g with gomo too. Always have receptions, usually full bars 5G but unless I'm in specific spots, the data speeds are never great.

I switched from gomo €15 aswell. No brainer, better network, better coverage, better data speeds and unlimited roaming in the EU. Also no fair usage policy on the data. Gomo was 120GB of data for ireland and 16GB For Europe.

Im going to pull the trigger.

Do I just order online, choose switch and nothing happens until I choose to activate and it switches straight away?

Don't want my gomo going into the next month.

Just ordered a physical SIM card there, anyone know or have experience with how long it takes to arrive?

I ordered one on Wednesday night still haven’t received it.

did you get a confirmation email to say it was dispatched or anything?

Correct.

eSIMs and all? Nice one!

Will probably give it a week or two for the teething issues to be resolved and port over from Vodafone. Currently paying 25 a month.

After cancelling my initial order due an esim issue they couldn't resolve, I gave the benefit of the doubt and ordered a new SIM and ported in a number.

I can receive and make calls but can't receive any SMS to the number I ported in. This is usually due to a partial/failed port.

I'm onto support now going through the usual reset you device, delete all your current messages which I have refused to do.

It is a new network with expected teething issues, but my god I am getting no where.

Ordered, email confirming and another email confirming postage