Cannot get e-mails to Outlook365

Outlook is the e-mail app from Microsoft

I'm aware of that, but it is not as simple as people think. If Microsoft issued a guidance for POP3 users giving a step-by-step process for migrating over in light of the new authentication requirements, that would be of enormous help. However, this is Microsoft we are dealing with and they clearly have not thought through the implications of the change, or the impact on their customers. They've known this was coming for a long time and they just seem unprepared (or just don't care).

I've searched the web and as far as I can see, there must be thousands of people impacted, so I'm clearly not alone.

I had a level 2 Microsoft technician have a look, but as usual, he was clueless and has "escalated" to Level 1, but I've not heard anything from them in over a week.

My big issue is that that data file (.pst) associated with POP3 does not just contain e-mails, but also Contacts and Tasks. I rely heavily on Tasks and would be in trouble if I lost them. I'm not prepared to take a punt that "everything will work fine" if I migrate, unless there is an article that I can read from Microsoft (or other authoratitive source) that lays out the full procedure for migrating from POP3.

In the absence of such detail, I am seeking help from wherever I can, hence my first post.

Thanks Addmagnet.

I use my phone, my browser and Microsoft365(Outlook app) to read my e-mails (really only my phone and Microsoft365). I am able to read my e-mails on Outlook on my web browser. Microsoft confuse things by referring to their web application as Outlook.com (this is not the desktop application)

I would love to switch to IMAP, but my concerns mentioned in post #9 above still stand. I need a detailed step-by-step, including e-mail, People, Tasks migration.

Thanks for the guidance.

Do you know of any reliable reference documentation that deals with migration from POP3. I have 2 main areas of concern.

I keep a clean inbox and sent items folders, so not too worried as there are only a couple in each.

My first concern is Tasks (mainly) and People. Can these be migrated as part of setting up a new exchange service?

As part of the clean inbox, I have quite a substantial "Personal Folders" folder (separate .pst file). Can this also be easily migrated?

OK, so the first step is for me to understand the steps and the sequence of events (as there may be some dependencies). I have no idea how to import to an Exchange mailbox, so I'll also need step-by-step there.

I assume I can create a new Profile in Outlook on my desktop and set up as Exchange and if things don't go as planned, I can delete and revert to the profile that is POP3 based and start again??????

OK, thanks for all the help guys.

I'm more worried about data loss/corruption now than before.

1. I need to set up on desktop and laptop.
2. I need to ensure sync to my phone.
3. I need to bring is Contacts ("People" in Outlook)
4. I need to bring in Tasks (cannot afford to lose or corrupt this data)
5. I need to bring in Personal Folders (an absolute must), stored separately in PST file.
6. I probably need to make some changes to my Outlook.com settings as I seem to remember that there is a field that identifies currently as POP somewhere in there.
7. These are only the actions that I can identify off the top of my head - there may be others I have not considered.
8. MOST IMPORTANTLY, I need to ensure that any actions are done in the correct sequence.

Is anybody aware of any expert in this area that would be willing to come and assist. I'm in North County Dublin.

Thanks L1011

I am on New Outlook, but I NEVER use this as an everyday way of managing my e-mails. In fact, I ONLY use it to check my Junk Mail, as these would not be synced to Outlook365 for desktop (my daily driver for e-mail)

My Contacts and Tasks are ONLY stored within the .PST file created on my PC and are not stored in Outlook.com (New, or Classic)

I have 2 e-mail accounts and there are therefore 3 .PST files on my PC (+1 Archive) , linked to my Outlook.365 desktop app

PST_1 = Email account 1 (default) - this includes E-Mails, Tasks & Contacts

PST_2 = Email account 2

PST_3 = Personal Folders

PST_4 = An archive, I use to keep old important e-mails

Your observations in post #20 are appreciated, but only convince me further that I need professional assistance, as I now need to add to my list of issues as to whether my initial setup (Exchange) should be done in Outlook New first or in my Outlook365 desktop app.

UPDATE:

Thanks to everybody for their support/assistance.

I'm sorted!

I used Copilot(AI) in Microsoft Edge browser and it walked me through the entire process and answered every question that I threw at it (which were many)

Amazing!

If anybody is interested, I have a document with my questions and Copilot answers.