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Avoid GAME - they suck

Uthur · 2004-07-04 22:45:51

GAME are now implementing a no-returns policy on PC games. It doesn't matter how buggy, how crashy, how hardware incompatible a PC game is, GAME will not offer a refund under any of these circumstances. I can't imagine how this can be legal but whatever. Avoid these creeps at all costs. Uthur.

04-07-2004 10:45pm

#1

Uthur

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GAME are now implementing a no-returns
policy on PC games. It doesn't matter how buggy,
how crashy, how hardware incompatible a PC game
is, GAME will not offer a refund under any of these
circumstances. I can't imagine how this can be
legal but whatever. Avoid these creeps at all
costs.

Uthur.

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#2 04-07-2004 10:48pm

KdjaCL

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Cos most have serials and if installed the serial is used, tbh i didnt even know they ever did returns on PC Games, I had to say it was a gift or the person i got it for was underage to get a return on it.

Kdjac

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#3 04-07-2004 10:53pm

Pacifico

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Originally posted by KdjaC
Cos most have serials and if installed the serial is used, tbh i didnt even know they ever did returns on PC Games, I had to say it was a gift or the person i got it for was underage to get a return on it.

Kdjac

True. Agree with thread title though

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#4 04-07-2004 10:54pm

Uthur

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That sucks. I think you have a legal entitlement to a refund
on any product if it is defective.

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#5 04-07-2004 10:58pm

RobertFoster

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Originally posted by Axel
Agree with thread title:)

me too

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#6 04-07-2004 10:59pm

KdjaCL

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But you will keep the serial , they know it ,i know it and you know it.

Why would they take the crap off the next guy who buys it and the serial is in use. Sounds fair to me that they dont do returns on PC games. if it was my shop i wouldnt ,i know what most people are like

kdjac

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#7 04-07-2004 11:04pm

Uthur

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I don't get it. Why would you want to keep a serial for a POS game you were trying to get rid of?

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#8 04-07-2004 11:08pm

bizmark

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There called Cd rw

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#9 04-07-2004 11:08pm

Pacifico

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Originally posted by Uthur
I don't get it. Why would you want to keep a serial for a POS game you were trying to get rid of?

Yeah i agree that if the game doesnt work for whatever reason you Should get you money back, however its gonna be abused. There is no way to know, unless you drag your pc into the shop with you

The existance of "no cd" cracks is a major reason for this recent revolution i'd say

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#10 04-07-2004 11:10pm

eyerer

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isn't this just multiplayer online games that you need a serial for?

if not, when did they start with this?

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#11 04-07-2004 11:12pm

bizmark

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A lot of games need the serial to install now adays dont know when they started but op flashpoint has been out 2 years or so and it needs the serial number to install

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#12 04-07-2004 11:12pm

Pacifico

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Originally posted by eyerer
isn't this just multiplayer online games that you need a serial for?

if not, when did they start with this?

Depends on the game. some might require it upon install. Like Microsoft games........

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#13 04-07-2004 11:13pm

Uthur

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apparantly a month ago or summat. Bloody rip-off artists if you ask me. Other stores are usually cheaper anyway.

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#14 04-07-2004 11:13pm

Guy:Incognito

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Originally posted by Uthur
That sucks. I think you have a legal entitlement to a refund
on any product if it is defective.

If a product is defective they can give you a refund or a replacement, since you would be returning it because (most likely) your pc spec doesnt meet the requirements, a replacement cd wont help you. So technically its not defective. Basically if your happy to buy a game and have read the spec requirments, then the onus is on you.

I'm sure that, in the rare ocurance of a factory pressed cd being defective(ie the disc is defective as opposed to your pc.) they would swap a disc from another box to prevent any misuse of cd keys.

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#15 04-07-2004 11:16pm

Uthur

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They won't give you a refund/exchange even if you do meet the specs. They won't give you a refund under any circumstances.

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#16 04-07-2004 11:17pm

Creamy Goodness

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they said it to me when i bought thief3 which has no serial and isn't online play.

he asked would my pc run it as there's no 10day money back ga-ra-tee (how the **** you spell that?)

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#17 04-07-2004 11:30pm

Guy:Incognito

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not having a 10 day money back offer is different to a no returns policy. If your pc meets the spec and you buy the game then you would have no reason to want to return it, and they are in their rights to not take back stuff just cos you dont want it anymore.

However, if the cd doesnt work because of a manufacturers fault then they have to offer a refund or replacement, its the law and they wont have a problem with that. I bought games a week or two ago and was told that they dont offer a 10 day money back offer anymore, which i had no problem with. If you want use stuff for a few days go to extra vision and rent it, thats what their there for.

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#18 04-07-2004 11:35pm

Uthur

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However, if the cd doesnt work becouse of a manufacturers fault then they have to offer a refund or replacement, its the law and they wont have a problem with that

They do have a problem with it. That's the whole point. They won't refund a PC game no matter how feckered it is.

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#19 04-07-2004 11:37pm

monument

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Originally posted by Cr3m0
he asked would my pc run it as there's no 10day money back ga-ra-tee (how the **** you spell that?)

guar-an-tee

Originally posted by Uthur
GAME are now implementing a no-returns policy on PC games. It doesn't matter how buggy, how crashy, how hardware incompatible a PC game is, GAME will not offer a refund under any of these circumstances. I can't imagine how this can be
legal but whatever. Avoid these creeps at all costs.

Actually, 'buggy' is the only thing that you have listed above that could possible come under your legal entitlement of a refund on any defective product.

Even at that, you'd probably wouldn’t have a real legal leg to stand on unless the bug was completely stopping the game from working.

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#20 04-07-2004 11:46pm

Guy:Incognito

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Originally posted by Uthur
They do have a problem with it. That's the whole point. They won't refund a PC game no matter how feckered it is.

I think you picked it up wrong because ive bought stuff and never been told i have no legal entitlement to return something to them.Them offering a 10 dya return , no questions asked was not a legal requirment and was rare for a company nowadays.

As far as a game being buggy and not working, it doesnt really happen. If a developer mass produces a few hundred thousand of an identical cd, one or two isnt going to be magically buggy. If the orignal source was so buggy as to not allow the game to run at all, i hardly think they would go ahead and press and sell thousands of copies anyway.

If the cd is defective then you have a legal right to a refund or replacement, and if your complaint was genuine then you'd be happy with a replacement cd, so again i dont see a problem. Unless of course, you were just returning the game because you decided its crap or your money coul dhave been better spent, at which point you have no legal comeback.

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#21 04-07-2004 11:50pm

bizmark

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If the orignal source was so buggy as to not allow the game to run at all, i hardly think they would go ahead and press and sell thousands of copies anyway.

From what i hear driver or driv3r 3 stupid name :rolleyes: was pritty close to unplayable

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#22 04-07-2004 11:51pm

rainbow kirby

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I thought everywhere else had a similar policy...
You'd be surprised at how little some people who come in to buy PC games know about their machines. Ask them the specs of their machine for checking will a new game will run on it and a lot of them say 'It's a Dell.' If you're lucky its 'It's got XP.' Then they freak out when their PC won't run the latest games!?

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#23 04-07-2004 11:58pm

Guy:Incognito

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Originally posted by rainbow kirby
I thought everywhere else had a similar policy...
You'd be surprised at how little some people who come in to buy PC games know about their machines. Ask them the specs of their machine for checking will a new game will run on it and a lot of them say 'It's a Dell.' If you're lucky its 'It's got XP.' Then they freak out when their PC won't run the latest games!?

From a legal point of view though, unless the guy in the shop turned around and claimed that it would definately work no matter what then you have no comeback. The minimun spec is on the box and its up to you to know your spec, so at the end of the day its touigh if you get it wrong and get soemthing that doesnt work on your pc.

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#24 05-07-2004 12:07am

huge

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that sux least GAMESPOT let you return

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#25 05-07-2004 12:11am

Woden

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game can't do anything that affects your statutory rights under the sales of goods and supplies of services act 1980.

so like stekelly says if the actual disc is defective and you have proof of purchase they have to give you a refund/replacement and although i'm not sure on this you can demand a refund.

if the actual disc is defective and you have proof of purchase and they still say no, then usually asking for the manager, the mentioning of the above act or the consumers affairs chaps on o'connell street is enough to send most shops running to the till to give you back your money

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#26 05-07-2004 3:49am

Cows With Guns

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Thats gonna burn a hole in the pocket of all the online gamers down in cork!

I don't blame GAME, they're getting scammed left, right and centre by the old "my pc didn't meet the requirements" line id say.

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#27 05-07-2004 9:14am

User45701

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Bull****
Game stoped because ppl where buying, installing, cracking, returning.
You ppl who do that are just sad and disgust me. Its your fault for doing that game stoped allowing the return of pc games. Ur lucky im not in charge or everyone who did that would all be shot.

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#28 05-07-2004 9:54am

Jilm

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Originally posted by User45701
Bull****
Game stoped because ppl where buying, installing, cracking, returning.
You ppl who do that are just sad and disgust me. Its your fault for doing that game stoped allowing the return of pc games. Ur lucky im not in charge or everyone who did that would all be shot.

I'm sorry, is this the same person who admits to downloading illegal copies of movies off the net.

I guess for some, different rules apply to PC games compared to films :rolleyes:

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#29 05-07-2004 10:11am

CombatCow

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Owned

CombatCow

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#30 05-07-2004 12:06pm

jaggeh

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heres a case in point

the requirements for farcry are met easily by my pc, i get the game home, it wont install...... i read the readme, all dvd drives are supported EXCEPT LG drives, my dvd drive is an lg drive, in order to play farcry i had to take an old single speed dvd drive from a box i dont even use anymore to install it wich took over an hour.

its only fortuitous i had the spare dvd drive, but if i didnt im entitled to return the game because this 'requirement' isnt on the box.

same goes for any other game with 'readme' requirements.

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#31 05-07-2004 12:24pm

smiaras

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#32 05-07-2004 12:27pm

Woden

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Originally posted by smiaras
Actually you'd probably have to take that up with the manufacturer

i doubt it, under the act the retailer is responsible for any issues not the manufacturer.

you can by all means take it up with the manufacturer though if you want to

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#33 05-07-2004 12:52pm

Guy:Incognito

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Originally posted by Dataisgod
i doubt it, under the act the retailer is responsible for any issues not the manufacturer.

you can by all means take it up with the manufacturer though if you want to

Plu sid assume theres a disclaimer in there somewhere. Big companies employ over priced lawyers for a reason you know.

Anyway, thats an odd circumstance so im sure they could accomodate you in some way, but seeing as you sorted it yourself, there is no problem.

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#34 05-07-2004 1:34pm

Absolam

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It is true; GAME will take back PC games which are faulty, or unfit for the purpose for which they were sold. Whilst the 10 day policy is gone GAME cannot reduce statutory rights, and I presume wouldn't try to. That said, statutory rights are pretty limited..........

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#35 05-07-2004 4:08pm

RobertFoster

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couldn't you just say, "When I got it home and read the EULA, I didn't agree with it, so it told me to return the game"

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#36 05-07-2004 4:41pm

Absolam

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Nope, the EULA is an agreement with the manufacturer entered into after the agreement with the retailer, and doesn't affect your agreement to purchase.

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#37 05-07-2004 5:16pm

eyerer

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last i checked extravision (in my area) only do PS2 games (way to go:rolleyes: ) so renting pc games isn't gonna happen

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#38 05-07-2004 5:20pm

monument

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Originally posted by smiaras
Actually you'd probably have to take that up with the manufacturer

Unless it was also printed on the box - as Dataisgod said - it's the retailer's problem

But known Game, they'll pass the cost onto the manufacturer, and then put the game back on the shelf.

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#39 05-07-2004 5:32pm

astrofool

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at least it means when buying a multiplayer game from them, you can know some other little sh*t hasn't used the serial already

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#40 05-07-2004 5:51pm

Wook

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what if i buy a game which is bugged to hell and not finished ? a game so badly coded it doesnt even wanne start ? or crashes ?
example ? : Sacred (MP), KIll switch, theme park world (doesnt seem to run on my pc) I mean , where is the consumer in all this , buy it at your own risk ? is this what this policy is about ? Clearly Pc games with serial numbers can be as faulty as any other, but that's something they have to deal with, no ?

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#41 05-07-2004 6:11pm

Absolam

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In fairness, most truly buggy titles get recalled, or patched online. However, if a retailer is aware that the product is not fit for sale they should not be selling it in the first place!

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#42 05-07-2004 7:02pm

monument

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* "doesn’t seem to run on my pc" * ... does you PC meet all of the min requirements?

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#43 05-07-2004 7:34pm

smiaras

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#44 05-07-2004 7:41pm

L5

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Slightly off topic, I see GAME on Henry st. have changed the positions of all the stock. Gamecube stuff is now up the front, with PC stuff down the back, it looks like theyre putting less priority on PC games now.....I found it hard to find any recent PC titles in it.

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#45 05-07-2004 7:45pm

smiaras

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#46 05-07-2004 8:06pm

steviec

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Originally posted by Wook
what if i buy a game which is bugged to hell and not finished ? a game so badly coded it doesnt even wanne start ? or crashes ?
example ? : Sacred (MP), KIll switch, theme park world (doesnt seem to run on my pc) I mean , where is the consumer in all this , buy it at your own risk ? is this what this policy is about ? Clearly Pc games with serial numbers can be as faulty as any other, but that's something they have to deal with, no ?

The only one of those games I've played is Theme Park World and I didn't find it buggy at all. But aside from that bugs are a part of the game, you can't bring an aero back to the shop because it has holes in it. You need to know what you're buying. 99.9% of people who buy PC games have easy access to the internet and all the information they need.
I have no problem whatsoever with Game not having a no quibble refund policy, if you buy something and it doesn't work they'll refund it but if you buy something and you don't like it there's no reason why they should, cos 90% of people who do that are abusing Game.

I'm not 100% keen on some aspects of Game's policy myself though. My PS2, which I bought there 3 years ago, konked out and I contacted Sony who told me if you bring it back to the shop they will replace it with a new one for 100 quid. Game completely denied this offer existed at all and tried to get me to buy a new one, I ended up getting one from Sony through the post in the end. Sony's service was fantastic by the way, replied to my emails within half an hour and via post the next day.

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#47 05-07-2004 8:18pm

smiaras

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#48 05-07-2004 9:09pm

rainbow kirby

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Originally posted by L5
Slightly off topic, I see GAME on Henry st. have changed the positions of all the stock. Gamecube stuff is now up the front, with PC stuff down the back, it looks like theyre putting less priority on PC games now.....I found it hard to find any recent PC titles in it.

Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

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#49 05-07-2004 9:14pm

tman

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Originally posted by rainbow kirby
Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

great time to push your console, nintendo:rolleyes:

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#50 05-07-2004 9:18pm

rainbow kirby

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Pity they've no good new releases this summer! wish they'd hurry up and release Zelda 4 Swords and Wario Ware Inc (GC) here...

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#51 08-07-2004 11:56am

eyerer

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Originally posted by rainbow kirby
Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

probably cheaper at this time of year, i suspect they can't compete for placement at the peak times

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