Faulty PS3 tesco

welshy2009 · 24-03-2009 10:26pm #1

Brought my playstation 3 into tesco last week as it was not reading CDs. Talked to the manager and he said they had no more in stock so he would have to send mine away for repair but iv never heard of tesco doing this(worked there for a while) and has this happened to anyone else and how long will it take to get back to me?

drunkmonkey · 24-03-2009 10:31pm

your entitled to a full refund, take back the cash and head down to game, xtra vision and get a new one...

BaconZombie · 24-03-2009 10:36pm

He is entitled to first a Repair if that not possible then a replacement and finally a refund.

drunkmonkey wrote: »

your entitled to a full refund, take back the cash and head down to game, xtra vision and get a new one...

drunkmonkey · 24-03-2009 10:40pm

BOFH_139 wrote: »

He is entitled to first a Repair

in the first 7 days, i'd be looking for my money back not a repair..

welshy2009 · 24-03-2009 10:44pm

well tesco has it now since last week so cant get it back for a refund, dreading that im gonna have to wait weeks for something to happen.

Sam Vimes · 24-03-2009 10:56pm

drunkmonkey wrote: »

in the first 7 days, i'd be looking for my money back not a repair..

you might be looking for your money back but there is no law saying you're entitled to it back. Most shops follow a policy like that but they're not required to

welshy2009 · 24-03-2009 11:29pm

was just thinking there they took the receipt with the playstation which will prole make it harder to do anything.

wmpdd3 · 24-03-2009 11:32pm

Call in a and get your receipt as soon as possible, let them take a copy of it if they want but get your receipt!

Yes I agree within a week, if it's not customer damage, then a refund.

welshy2009 · 24-03-2009 11:36pm

how do you mean with the 7 days thing?, the ps3 is about 9 months old so still under warrenty.

drunkmonkey · 24-03-2009 11:42pm

welshy2009 wrote: »

how do you mean with the 7 days thing?, the ps3 is about 9 months old so still under warrenty.

you bought a PS3 in tesco a week ago that's 9mts old

wmpdd3 · 24-03-2009 11:48pm

welshy2009 wrote: »

Brought my playstation 3 into tesco last week as it was not reading CDs. Talked to the manager and he said they had no more in stock so he would have to send mine away for repair but iv never heard of tesco doing this(worked there for a while) and has this happened to anyone else and how long will it take to get back to me?

Oops I read it wrong too, He BROUGHT his PS3 into Tesco.

OK they are going to replace it for you thats fair enough.

Still get your receipt.
You are in the best position possible, if you dealt with the manufacturer you would be getting a refurb, but if you wait and get this replacement, your serial no. will still be valid for warranty repair well past the original PS3 you bought!

welshy2009 · 24-03-2009 11:54pm

ya i was thinking that alright, could be a good thing. But i just know its gonna take ages as i know there not very dependable and i bet the damn thing is still lying in some corner of the store.

welshy2009 · 30-03-2009 2:57pm

yep just as i said, my buddy wa sin tesco yesterday and my playstation 3 was in the same place i left it the day i brough it back, god there useless!!

jor el · 30-03-2009 3:45pm

Go back in, and point out to the manager that your PS3 is still in the same place, over a week later. At that point, I'd be asking for a replacement or refund, as they obviously aren't interested in repairing it. Don't leave until you get satisfaction.

Kotek Besar · 31-03-2009 4:01pm

As it's an electrical item, are you not entitled to your money back, if faulty within 28 days of purchase?

Pegasus15 · 31-03-2009 6:03pm

Just curious, which Tesco branch was it?

Gummy Panda · 31-03-2009 7:57pm

benifa wrote: »

As it's an electrical item, are you not entitled to your money back, if faulty within 28 days of purchase?

Its 9 months old. I read it wrong too.

From my knowledge of Sony and PS2 repairs, they don't repair your console but send a refurb. So if Tesco applied to Sony correctly, they send a refurb to them in a box and after you receive your refurb they send back the faulty unit in this box to Sony.

Might have changed for PS3 but i'm pretty sure a lad on the playstation forum got a different model of ps3 from sony when he applied for a repair. Think his faulty one had no PS2 back compat but the replacement did.

the groutch · 31-03-2009 9:53pm

jor el wrote: »

Go back in, and point out to the manager that your PS3 is still in the same place, over a week later. At that point, I'd be asking for a replacement or refund, as they obviously aren't interested in repairing it. Don't leave until you get satisfaction.

agree totally, zero effort is being made to get it repaired, and they have already admitted that they don't have a replacement, you're in a very strong position to push for a refund

welshy2009 · 01-04-2009 2:08pm

it was in wilton tesco cork. I think they were trying to ring me the other day so il call in soon and have a word with the manager again about it, would love to get a refund cause i know i could get it cheaper online again.

welshy2009 · 02-04-2009 1:42pm

k went into them today and the manager said they cant do anything without the receipt and i was like i gave you the receipt so basically they lost the bloody thing, for god sake like!!! so they said they have to find out if they can take it back without the receipt and they will get back to me. but they also said they could just give me a replacement but they dont have them in stock. I then asked if i could get one from another store and they said no has to be from there tesco store. such annoying like!!

Pegasus15 · 02-04-2009 3:14pm

I don't know if I'll be any help to you, but I might be.

Two questions:
1) What payment method did you use?
2) In the Cork branch, is there an electrical desk at which you have to pay?
3) Did you purchase anything else in the exact same transation?

welshy2009 · 02-04-2009 5:45pm

used cash to pay for it,bought a game with it and paid at the customer service desk in tesco wilton.

m.j.w · 02-04-2009 5:51pm

Hi

I had the same problem with my ps3, after a year it just stopped reading discs. Its a problem with the blue ray lasers. Sony will change it for you for free so ring them! I got mine in Harvey Normans and although Harvey Norman said there was no chance of me getting it changed Sony sorted it out and I had a new one within 2 weeks. Had to bring the faulty one up and just change it for the new one in Harvey Normans

m.j.w · 02-04-2009 5:52pm

I only done this last month so you will get it changed, the fault was Sony's fault and they will change it

welshy2009 · 03-04-2009 7:52pm

ya but tesco said they dont deal with sont direct. Il just wait to see what they say next week, hopefully some good news, they know it was them that lost the receipt anyway, they were blaming me first!!

Pegasus15 · 03-04-2009 9:44pm

welshy2009 wrote: »

used cash to pay for it,bought a game with it and paid at the customer service desk in tesco wilton.

Tell them that you want them to go into their offices, go onto the computer and look through the transactions for the date you bought it (hopefully you know it) for a transaction containing the PS3 and the game (tell them the name of it) that was paid for at the customer service desk with cash (if you know how much you tendered, great). It's quite unlikely that there'd be more than one transaction with the exact same details on the same day at the same till. If you could describe the person who served you, they can look up who it was and see that it matches your description if they find your transaction. All going well, just get them to print out that receipt, and hey-presto, you've got your receipt back.

I know they could argue that wasn't your transaction, but it's worth a try.

welshy2009 · 03-04-2009 9:50pm

well the receipt thing is ok, that part dosent matter, they know they lost it, i just really want to get it back asap and i just dont understand what the hell there doing.

welshy2009 · 27-04-2009 5:18pm

just an update, still bloody waiting. Went in last Tuesday and manager said its still getting repaired, he said he would ring them the next day and ring me asap. but no couldn't even do that much, haven't heard anything more yet. Its just getting ridiculous now like!!

amy85 · 27-04-2009 5:52pm

hi there.
my brother is havin awful trouble with his playstation too. he bought the first one in xtravision around xmas time,it broke shortly after(lazers went or something), brought it back to shop,sony sent him back out a refurb one.

now this one has broken again,same problem i think. so he went back to xrtavision again,but this time he cant find his receipt. he has box and all just cant find receipt. they said they couldnt do anything about it because he has no receipt so they cant take it back..

i think this is a bit harsh as he lives locally and they know him from coming in and out renting games etc,plus i taught if something was faulty you didint really need a receipt!! maybe im wrong,i dunno!!

plus i know someone who works in xtravision and she said that they get loads of the ps3's comin back,so obvisouly there is a fault in the manufacturing , which should also be taken into account with him trying to bring it back.

so basically my bro is pissed off because he is stuck with this ps3 that he spent ALOT of money on and they wont do anything about it.

wmpdd3 · 27-04-2009 6:51pm

Did he have his receipt the 1st time he sent it back?

I presume he paid with cash so no statement he can used.

If you can't get anywhere with xtra vision you can always send it to sony direct.

amy85 · 27-04-2009 7:37pm

ya he had his receipt first time he went back with it,but he cant find it now.they also said something about chargin him a 180euro to do something with it,to get it fixed or something.

not quite sure about that. but that seems rediculous,havin to pay them more money to fix it. i think he rang up sony about it,and they told him to go back to the store he bought it from and they will deal with it there.and yes he paid by cash so he cant even look up a bank statement as proof so its a bit annoying.
im not sure what he is going doing about it now. his friend got a ps3 aswell and thats gone bust too!! dont think hes gettin very far with it either.

welshy2009 · 27-04-2009 9:24pm

ya sony offer that 180 euro thing. Its basically for customers whos ps3's goes bust when its out of warranty and they give you a replacement ps3, refurbished one and they think of you as an out of warranty customer if you dont have your receipt. Stupid really,

If ya get desperate you should say to xtravision that they took the receipt of you for the exchange the first time and you got no new receipt as it was a straight exchange.

My buddy did that in xtravision in a similar situation with a DVD player. He kept claiming how he never taught it would go bust again and how he was told it shouldnt happen again. And it Worked cause it sounded convincing.

wmpdd3 · 28-04-2009 10:59am

Is it a year since he purchases the original PS3?

Are xtravision saying the year is up and even if he had a receipt, it would be no good?

MunsterCycling · 28-04-2009 11:09am

Not unless a new PS3 is only expected to last 12 months, warrenty is a tricky thing to pin down.

MC

welshy2009 · 08-05-2009 11:13pm

ok went back in today and got what seems like another stupid story from the hardware manager. Apparently tesco dont deal with sony instead some other corwd and they wont post it back to tesco because its not in bulk,so he explained that i wont see the playstation until these guys get more faulty playstations to repair so they can send them back in bulk!! what could i say like, so fustrating!!

wmpdd3 · 08-05-2009 11:40pm

E-mail Tesco customer service.
The complaint will be passed to the store manager. If you case is as you have said here you sholud be sorted out.

Antigone05 · 09-05-2009 10:27am

sony supply any retail store who sells their machines with refurb models so that when someone comes in with a genuine fault and has been deemed faulty by a sony helpline staff member that you can then go in and swap it in the store where you first bought it.

Attol · 09-05-2009 10:51am

Antigone05 wrote: »

sony supply any retail store who sells their machines with refurb models so that when someone comes in with a genuine fault and has been deemed faulty by a sony helpline staff member that you can then go in and swap it in the store where you first bought it.

That's not true. I've worked in 2 different companies that sold PS3s. They never had these.

foggy_lad · 09-05-2009 1:57pm

welshy2009 wrote: »

ok went back in today and got what seems like another stupid story from the hardware manager. Apparently tesco dont deal with sony instead some other corwd and they wont post it back to tesco because its not in bulk,so he explained that i wont see the playstation until these guys get more faulty playstations to repair so they can send them back in bulk!! what could i say like, so fustrating!!

tell the manager in tesco's (not the hardware manager) that you are taking the matter to the small claims court as it has gone on far beyond a reasonable time and any court would agree. then say you will be seeking a refund now instead of the repair/replacement you were prepared to accept before they dragged their feet.

often is stores like tesco's ordinary staff are given titles such as hardware manager and told to deal with customers and make them think action is being taken when in fact very little or nothing is being done!

Zxc · 19-05-2009 8:26pm

A family member has just got involved in this whole faulty PS3 debacle.
They bought it in Xtravision and it became faulty after 15 months. Xtravision say it will cost €160 to have it fixed by Sony.

But after paying €600 locally for the PS3, and since reading of so many other faulty PS3s just outside the 12 month warranty, surely the PS3s are poorly designed if they are failing so soon and are not fit for purpose?

For €600 (plus all the games and accessories bought since) surely the life of a PS3 should be more than 15 months?

It is a scandal. :mad:

foggy_lad · 19-05-2009 8:39pm

the sony warranty is 12 months but this has nothing to do with your statutory rights which say the product should last a resonable time given its purpose cost quality etc and 12/15 months is not a reasonable time for the ps3 to last.

you should also deal only with xtravision as they are the only people obliged to deal with you and the only ones obliged to provide after sales care! sony do offer a service of replacing units after 12 months but as stated they charge €160 for this but you do not have to accept this as you can deal with extravision and the smal claims court!

a ps3 should last just as long as most other large electronic items such as televisions stereos etc if they do not last a reasonable time through design or fault you are entitled to redress which can be repair replace or refund.

welshy2009 · 20-05-2009 5:07pm

yai agree who want to spend that kind of money on something thats gonna become faulty in under a year or 2, just to update on my situation. Manager rang me the other day saying that my PlayStation was available to pick up from them.
So i was delighted taught it would be all cleared up.
Went to collect it and brought it home and opened it. Was a refubished one looked spotless, but First of all they never gave me back my power cable so igot my buddies one to turn it on. But then when i set it up it wouldnt take the CD i put in, so eventually it took it but still wouldnt work and the cd is stuck in there now, proble never see that game again!
Like i wasnt too bother about the power cable, said i would buy a new one to save me dealing with them again.
So brough it down to tesco again, but the manager was in a meeting so i left it there and told the guy at the desk to tell him the story.
But went in again today and he had the day off but i saw the playstation still behind the counter not touched, since bloody wednesday last week like.
Looks like im gonna be waiting another 2 months for it!!

Pythia · 20-05-2009 6:59pm

Our PS3 broke recently, it stopped reading disks. It was out of warranty by about 5 months. I called up the PS3 helpline and was told it was out of warranty. I politely said I didn't think that was good enough, 12 months is a very short time for such an expensive machine, etc. They said it'd be passed on to a supervisor. I got an email the nexy day saying that would replace it with a refurb. It was picked up by courier and a new one came back 2 or 3 days later. I was very happy.

Just to say that Sony aren't always bad!

welshy2009 · 20-05-2009 7:31pm

really!! and you didnt have to pay the 160 euro for the refurbed one?

Pythia · 20-05-2009 7:37pm

I had to pay 15.40 to cover postage and send a photocopy of the receipt. That was it. Very good service I have to say.

foggy_lad · 20-05-2009 11:47pm

Pythia wrote: »

I had to pay 15.40 to cover postage and send a photocopy of the receipt. That was it. Very good service I have to say.

they offered a service but imo not a very good or even fair service! and it is not a great product if it wont last 15 months without needing to be replaced wth a refurbished model! are they making these ps3's in a dirty factory or where? it seems there are a lot of people having trouble with the ps3 and also the x-box.
they should last a reasonable time like 3-4 years not just past sony's warranty period!

welshy2009 · 21-05-2009 10:53am

oh found that its a company call CGS that do the technical support for tescos playstations and not sony.

Absolam · 21-05-2009 1:39pm

foggy_lad wrote: »

the sony warranty is 12 months but this has nothing to do with your statutory rights which say the product should last a resonable time given its purpose cost quality etc and 12/15 months is not a reasonable time for the ps3 to last.

you should also deal only with xtravision as they are the only people obliged to deal with you and the only ones obliged to provide after sales care! sony do offer a service of replacing units after 12 months but as stated they charge €160 for this but you do not have to accept this as you can deal with extravision and the smal claims court!

a ps3 should last just as long as most other large electronic items such as televisions stereos etc if they do not last a reasonable time through design or fault you are entitled to redress which can be repair replace or refund.

Not quite.. Sony give a warranty of 12 months because that is what in their experience is considered to be a 'reasonable period' under the statutes. If it were to be proven (in court, not someone's opinion) that a 'reasonable period' was longer than 12 months for a PS3, then Sony would have to change the warranty in order to comply with the statute. One determines the other.

Flaccus · 21-05-2009 3:24pm

"Sony give a warranty of 12 months because that is what in their experience is considered to be a 'reasonable period' under the statutes"

Totally unrelated. Reasonable period is not quantified by statutes or the manufacturer. It's open to interpretation, and the judge is the only person who can decide, based on the evidence presented to him/her, what a reasonable period means exactly. e.g. A TV might have a 1 year warranty from the manufacturer but in a SCC case a judge may rule that the TV is expected to last more than 1 year.

"If it were to be proven (in court, not someone's opinion) that a 'reasonable period' was longer than 12 months for a PS3, then Sony would have to change the warranty in order to comply with the statute. One determines the other"

Again not true. Judges do not set or force companies to set warranty periods. Neither do statutes. The warranty companies offer, and what a judge determines to be a reasonable period under consumer law are completley unrelated. One does not determine the other as you suggest. Consumer law has nothing to do with manufacturers warranty. And how could it even ? The statute does not specify exactly what a reasonable period is. It's open to interpretation by judges as I said above. And even then when a judge decided item X should last Y no. of years, the judge it not setting a precedent as each case will be decided on it's own merits. The only time frame mentioned in actual law that is related to this is covered by the statute of limitations which, depending on the goods, allow redress by the customer for a period of up to 6 years after they take the goods into their possession. But ultimately a judge decides what a reasonable period is.

irishthump · 22-05-2009 6:18pm

Hi,

Bought a PS3 last December in Gamestop, and it died last month.
Brought it back to the shop with the receipt and it was swapped for a brand new one straight out of the box, no quibbles or arguements.

Same thing with my son's DS. Packed up after a few months, replaced without any trouble at all.

That, IMHO is how it should be done.

Greenman · 24-05-2009 10:30pm

welshy2009 wrote: »

Brought my playstation 3 into tesco last week as it was not reading CDs. Talked to the manager and he said they had no more in stock so he would have to send mine away for repair but iv never heard of tesco doing this(worked there for a while) and has this happened to anyone else and how long will it take to get back to me?

You're very patient.

I had a problem with Sony in Dublin, got the run around, I then threatened the press etc on them via e-mail to Sony UK, within 10 minutes got a mail back from Sony UK, problem was sorted out directly.

Take it to the top, threaten Joe etc and see do they take notice.

Faulty PS3 tesco

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