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What is going on with Envirophone.com

  • 11-04-2008 06:34PM
    #1
    Ronan H
    Registered Users, Registered Users 2 Posts: 1,058 ✭✭✭Ronan H


    Has anyone any idea whats going on with them? As in, have they gone bust? I lodged a cheque from them today but it appears to have bounced. I have also been expecting another cheque from them for weeks for phones I sent in but I havent received it yet.

    I can not log in to the website (doesnt recognise my Email address or uersname) either and the Irish branch of the website doesnt seem to exist any more...

    I presume many people have used the service so maybe others are in a similar situation...

    Ronan


«1

Comments

  • #2
    professore
    Closed Accounts Posts: 5,857 ✭✭✭professore


    Yes I have a phone traded in with them and didn't hear anything for ages .... hope it's OK


  • #3
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    I only get a holding page:

    Thank you for visiting nl.envirofone.com

    Unfortunately this site is unavailable. We are currently introducing some great new functions to improve this site.
    If you have any queries regarding your account please email enquiries@envirofone.com.


  • #4
    Ronan H
    Registered Users, Registered Users 2 Posts: 1,058 ✭✭✭Ronan H


    It appears that all is well with the service itself but the websites seem to be a bit hit and miss. I did eventually work out for me. What happened with the cheque was that I lodged it with a number of other cheques and they all went through except that one. I then had a missed call from the bank and assumed it had bounced. What actually happened was that it had to be sent to my account holding branch because it was a cheque from a UK bank. So as far as I am aware all is well and things are running smoothly in terms of them still being in business.

    HTH.

    Ronan


  • #5
    tbh
    Closed Accounts Posts: 15,914 ✭✭✭✭tbh


    hey kudos for coming back to set the record straight.


  • #6
    Ronan H
    Registered Users, Registered Users 2 Posts: 1,058 ✭✭✭Ronan H


    Thanks tbh. I feel it's important to follow up on things and not leave people hanging. It enhances the overall buzz of the boards and helps people gain an element of trust in the system...

    Ro


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  • #7
    try
    Registered Users, Registered Users 2 Posts: 195 ✭✭try


    These guys are very hard to deal with. Over the Summer I traded a N95. Sent it wuth free post on 15th July. Two weeks later nothing so I rang them. Told me that it musrt be lost and I had no recourse as it was not registered. Reported to Vodafone lost.Four weeks later got an email that phone was received. Few days later phone failed testing cos one clip missing off back cover. Offer reduced by €30. I offered to send them replacement back cover for full price. No way. Promised return of phone within 14 days. Received it after five weeks. Changed the cover and sent vback with registered post to Macclesfield. I had the signature of receipt. They kept telling me that phone must actually be in Slough. Three weeks later acknowledged receipt of phone. Waited for 10 days for cheque to issue. Now have to wait six weeks for cheque to clear.

    In the middle of it all because I was being fobbed off about post from IE taking so long, I sent in another one on 20th September from NI with first class recorded. I have the signature, IMEI, tracking number, etc and they still haven't acknowledged receipt.

    You get some really stupid cs people answeing the phone.

    My experience is that Unless you're a sucker for punishment you should AVOID these guys.


  • #8
    cmpunk
    Closed Accounts Posts: 289 ✭✭cmpunk


    I sold them a nokia 6680 there in the summer and I got my monay In About 4 weaks after I sent them my phone so i think I got looky


  • #9
    try
    Registered Users, Registered Users 2 Posts: 195 ✭✭try


    Do NOT send any valuable phones to these guys.

    The phone from the 20th September was eventually received. It was unlocked but they said it was delayed in testing because it was locked. They eventually offered 30% less. I asked for a return. I am now waiting six weeks for it to be returned. They WONT reply to emails and WONT return calls.


  • #10
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭plu


    On 17th October 2009 I traded a phone with envirofone.ie. I sent it with recorded delivery on the 19th and it was signed for by them on the 23rd. I recorded the IMEI number. I have written on 9 occasions with the track & trace and IMEI numbers enquiring when I would get paid. I was getting no replies. I phoned today and was told I would not be paid for the phone as they deny ever receiving it. It is likely they have assigned it to and paid another account in error

    How can I take this further and compel them to pay. My phoning and emailing is a complete waste of time.

    Envirofone is a UK based concern. The packet was sent to the UK address. The post office have the signature of receipt.

    Possible things I could do to get a remedy?

    The value of trade in is €260. I'm looking for some recourse similar to the small claims court here with the minimum cost


  • #11
    LizT
    Registered Users, Registered Users 2 Posts: 29,089 ✭✭✭✭LizT


    http://www.boards.ie/vbulletin/showthread.php?t=2055273570


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  • #12
    nazoil
    Registered Users, Registered Users 2 Posts: 330 ✭✭nazoil


    lizt wrote: »
    http://www.boards.ie/vbulletin/showthread.php?t=2055273570

    The link just demonstrates the poor customer service experiences of the posters. The OP in this instance has posted in Consumer Issues and wants to know what remedies may be available to him dealing with a UK company who refuse to cough up. The amount is relatively small so the cost of the remedy would need to be commensurate.


  • #13
    nogoodnamesleft
    Registered Users, Registered Users 2 Posts: 1,031 ✭✭✭nogoodnamesleft


    envirofone wrote: »
    Hi,

    I'm sorry to hear that you have experienced difficulties using envirofone.

    However, if we have signed for your phone I'm sure I can help solve the problem. As you have the IMEI number, that's ideal for me to track it. If you coud suplly that to me I'll look into it further for you.

    Kind regards

    Keith Dixon
    The envirofone team

    Sorry to hijack the thread but im always curious about the concept of these companies. Envirofone gives you cash for the phone but what do envirofone do with the mobile once they receive it? Recycle it just for the plastics?

    What happens to the working phones are they just recycled regardless? It seems doubtful as you dont seem to request people to send you the chargers?


  • #14
    nogoodnamesleft
    Registered Users, Registered Users 2 Posts: 1,031 ✭✭✭nogoodnamesleft


    I posted on another thread regards Envirophone. I work as an engineer in telecoms and I would be curious to know what "testing" that these companies carry out on the mobiles that are sent to them?

    Are the working phones reused and sent on to developing countries?
    If they are infact reused in developing countries, Africa much have a secret stockpile of mobie phone chargers considering that you are not requested to send your charger with the phone.

    In addition to this GSM is not widely rolled out across certain sub - Saharan africa countries. see the GSM World maps for 2009

    http://www.gsmworld.com/roaming/GSM_WorldPoster2009A.pdf

    What happens to the damaged or non functional phones? Are they recycled for just the plastic?



    Or is this a coy attempt of getting the raw material destined for "urban mining" ?


    oh in case your wondering what the concept behind urban mining is see here:

    http://www.theinquirer.net/inquirer/news/1007034/urban-mining-cell-phone-gold


  • #15
    Bluefoam
    Registered Users, Registered Users 2 Posts: 7,699 ✭✭✭Bluefoam


    Allot of the phones are harvested for precious metals. The electronic boards are melted down and the metals are separated. It's big business, loads of money to be made from it.


  • #16
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭plu


    envirofone wrote: »
    Hi,

    I'm sorry to hear that you have experienced difficulties using envirofone.

    However, if we have signed for your phone I'm sure I can help solve the problem. As you have the IMEI number, that's ideal for me to track it. If you coud suplly that to me I'll look into it further for you.

    Kind regards

    Keith Dixon
    The envirofone team

    I've now written to you twice without a reply.


  • #17
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭plu


    Bluefoam wrote: »
    Allot of the phones are harvested for precious metals. The electronic boards are melted down and the metals are separated. It's big business, loads of money to be made from it.

    Then when they get mobiles and refuse to pay for them they make even more money.


  • #18
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Threads merged.

    dudara


  • #19
    Ailani Stale Conductor
    Posts: 7,320 ✭✭✭ Ailani Stale Conductor


    Sent them in a very old phone about two weeks ago just to see what the service was like. I received the freepost envelope quickly and got an email saying it had passed the tests successfully also quite quickly. However that was a week ago. I choose PayPal as my method of payment. I can't understand what the hold up is? Surely since it's passed testing all they have to do is click "make payment"? It's really annoying me. I sent them an email yesterday and got a reply today looking for my postcode :rolleyes: I'm in Limerick. Is it too much to expect these guys whose job it is to deal with enquiries to know we don't have postcodes here? :mad: The freephone number on the website for Ireland wouldn't work from my mobile either. I got "does not work for your region". I will try from a landline later and edit accordingly.

    edit: Works from my landline

    The funny thing is I'm only due €3.52!!! But I was testing envirofone out with this and at least now I know not to send them anything valuable. I'd advise people to steer clear.


  • #20
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    I sent one into money4yourmobile today. They seem to have better quotes than Envirophone. Will keep ye posted.


  • #21
    Ailani Stale Conductor
    Posts: 7,320 ✭✭✭ Ailani Stale Conductor


    Got a pm from envirofone apologising for the delay. Apparently PayPal payments are made on a weekly basis. This is fair enough I just didn't know that and was in the dark. Kudos to them for taking things on board though. Will post back later to report whether I get my €3.52 and will be going wild this Christmas with it :D

    edit:: Got paid ten minutes ago


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  • #22
    mo_town
    Closed Accounts Posts: 10 ✭mo_town


    Glad I found this thread. Wont be sending my n95 to these guys. Might just take the €100.00 trade in in the Carphone Warehouse


  • #23
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    I sent one into money4yourmobile today. They seem to have better quotes than Envirophone. Will keep ye posted.

    Just wanted to give an update on this. So I sent the phone in (unregistered) on the 10th and got my cheque today the 16th.
    Not bad at all i have to say plus they pay more than Envirophone.


  • #24
    Irishjack32
    Registered Users, Registered Users 2 Posts: 35 ✭Irishjack32


    Saw a new crowd from Kildare advertise in the Sunday World a few weeks ago, they had a text number to get the price of your old mobile, anyway got my cheque two days ago worked ok for me. Cant remember what they were called.

    You text the make and model of your phone to 086 125 4646


  • #25
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    Saw a new crowd from Kildare advertise in the Sunday World a few weeks ago, they had a text number to get the price of your old mobile, anyway got my cheque two days ago worked ok for me.

    You text the make and model of your phone to 086 125 4646

    Do you mind me asking how much did you get and what was the model?


  • #26
    Irishjack32
    Registered Users, Registered Users 2 Posts: 35 ✭Irishjack32


    It was a Nokia N73 and I got €72


  • #27
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    It was a Nokia N73 and I got €72

    That was very good. Cheers will keep the number.


  • #28
    Bluefoam
    Registered Users, Registered Users 2 Posts: 7,699 ✭✭✭Bluefoam


    The cost of the text message is €73


  • #29
    Irishjack32
    Registered Users, Registered Users 2 Posts: 35 ✭Irishjack32


    I'm not that big of a gob sh1t...LOL it was at normal text rates


  • #30
    Irishjack32
    Registered Users, Registered Users 2 Posts: 35 ✭Irishjack32


    I dug out the cheque stub, They have a website, here it is they are called Green Republic Ltd, http://www.mobilerecycle.ie


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  • #31
    blahblah06
    Registered Users, Registered Users 2 Posts: 4,305 ✭✭✭blahblah06


    anymore update on envirofone im looking to send in my n95. do you get what they say on the site or a lot less


  • #32
    tractortom
    Registered Users, Registered Users 2 Posts: 35 ✭tractortom


    Saw another crowd called http://www.MobDosh.com has anybody had any expereince?


  • #33
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,315 Mod ✭✭✭✭whiterebel


    tractortom wrote: »
    Saw another crowd called http://www.MobDosh.com has anybody had any expereince?

    Seems to be Envirophone now as well. In fact all the other suggestions are now Envirophone. I traded a 5800 in a couple of months ago for Paypal and it went very smoothly.


  • #34
    Frankie7
    Registered Users, Registered Users 2 Posts: 43 ✭Frankie7


    Having awful trouble with this crowd. Sent off 5 phones and received payment for 3 quite quickly. Trouble started when they said they never received the other 2 even though they were sent in the same envelope, is it a coincidence that the 2 phones are both touch screen and were quoted to be worth €170 together. Sent an email and was phoned soon after to be told that there was no sign of the other phones but the envelope was damaged in transit and there was a hole in the envelope just big enough for a phone to be taken out.

    I was told the damaged envelope will be sent out along with a claim form so I can claim against the sorting company or something like. Chap on the phone said I would have a good chance of getting something back. Anyone ever have to do this? and is it just me or does it sound like your man is talking crap?


  • #35
    Bluefoam
    Registered Users, Registered Users 2 Posts: 7,699 ✭✭✭Bluefoam


    Wow, that sounds dodgy


  • #36
    Frankie7
    Registered Users, Registered Users 2 Posts: 43 ✭Frankie7


    yea sounds like one big scam. I can't be the only one this has happened to but how are they getting away with it. I mean the ad on tv might be bad but everyone has heard about them and they are probably the most known of these types of companies.


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  • #37
    Bob_Harris
    Closed Accounts Posts: 1,619 ✭✭✭Bob_Harris


    I wish I saw this thread before I sent my 5800.

    I sent the package by registered post so I can see that it was received yesterday from the Trace & Trace.

    I logged onto environment expecting the sales status to have changed to "received", but it looks like it could take a few weeks for that to happen.


  • #38
    try
    Registered Users, Registered Users 2 Posts: 195 ✭✭try


    Bob_Harris wrote: »
    I wish I saw this thread before I sent my 5800.

    I sent the package by registered post so I can see that it was received yesterday from the Trace & Trace.

    I logged onto environment expecting the sales status to have changed to "received", but it looks like it could take a few weeks for that to happen.

    Many weeks.......if you're lucky


  • #39
    Bob_Harris
    Closed Accounts Posts: 1,619 ✭✭✭Bob_Harris


    try wrote: »
    Many weeks.......if you're lucky

    I must be very lucky, got an email they received it on Friday, after sending it Tuesday morning via registered post.

    Not too bad.


  • #40
    smokin ace
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭smokin ace


    envirofone is a rip off stay clear of them i sent them a nokia 6300 and they quoted €38 for it two weeks later got a email off the saying the phone failed there test saying the phone had a blank lcd screen and they only offerd me €11.62 but the thing is i was using the phone up to the day i posted it and i never had a problem with it and the day i posted it i wrapped it up in bubble wrap t make sure nothing happened to it


  • #41
    Bob_Harris
    Closed Accounts Posts: 1,619 ✭✭✭Bob_Harris


    I got €107 euro in my paypal account exactly 7 days after I had posted my Nokia 5800.


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  • #42
    snowey07
    Registered Users, Registered Users 2 Posts: 373 ✭✭snowey07


    i got my cheque 10 days after posting my phones in to envirofone. They also paid out more than other sites - eg €31 for sony slider while other sites said €20

    i was happy with their service


  • #43
    Aruba08
    Registered Users, Registered Users 2 Posts: 126 ✭✭Aruba08


    please tell me there is more positive reports on envirofone. Supposedly my cheque is on the way


  • #44
    Keith186
    Registered Users, Registered Users 2 Posts: 3,229 ✭✭✭Keith186


    Aruba08 wrote: »
    please tell me there is more positive reports on envirofone. Supposedly my cheque is on the way

    I know two people who sent in phones in last couple of months and both orders went fine.


  • #45
    Aruba08
    Registered Users, Registered Users 2 Posts: 126 ✭✭Aruba08


    from what I have researched they were a bit dodgy initially but good now! A friend of mine has dealt with them a few times and all has been fine. I am just panicking as I sent 2 qst gen iphone and 2 goof 3g iphones. According to them i should have a cheque this week.


  • #46
    Aruba08
    Registered Users, Registered Users 2 Posts: 126 ✭✭Aruba08


    good news I got my cheque!! I would definitely use them again.


  • #47
    tbh
    Closed Accounts Posts: 15,914 ✭✭✭✭tbh


    Aruba08 wrote: »
    good news I got my cheque!! I would definitely use them again.

    how much did you get, out of interest?


  • #48
    Aruba08
    Registered Users, Registered Users 2 Posts: 126 ✭✭Aruba08


    2 really battered 1st gen iphone and 2 3g iphone one cracked on back!! €370


  • #49
    WarZoneBrother
    Registered Users, Registered Users 2 Posts: 5,596 ✭✭✭WarZoneBrother


    Seriously wtf? I got a envelope earlier on week but it says I have not used my e-mail to sign up? So how am I going to get money for them or check my account???..


  • #50
    dark_shadow
    Registered Users, Registered Users 2 Posts: 389 ✭✭dark_shadow


    Sorry for dragging this up again lads, but I'm after agreeing to sending them my iPhone 4 16gb for just under €300. They are sending out a freepost envelope to me. Just wondering should I go ahead with it considering the amount involved??

    Any thoughts or suggestions would be appreciated. Also does anything happen if I decide not to send them the phone??:confused:


  • #51
    cookie1977
    Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    Nothing happens if you dont send the phone. You just dont get the money. A quick look on adverts.ie shows iPhone 4's selling from 280-450 so if you're happy with 300 go for it. If not sell it privately


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