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**MOVED: jerseys on soccer triads.com

  • 04-08-2011 08:22PM
    #1
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭


    i ordered a jersey off this site a couple of weeks ago for my son and i got a letter off customs yesterday stating the product is a fake and will be destroyed??? has anyone else had the same problem?


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Online Buying & Auctions

    dudara


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    If customs find a counterfeit item, they will always seize and destroy it. Buying counterfeit goods is illegal.


  • #4
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    jor el wrote: »
    If customs find a counterfeit item, they will always seize and destroy it. Buying counterfeit goods is illegal.
    no **** sherlock but i didnt know i was buying counterfeit goods..my point is am i entitled to a refund off e bay or the seller??


  • #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Get down off your high horse there for a minute. You never asked if you would get a refund, you asked if anyone else had the same problem. To answer that question I've pointed out that anyone that buys counterfeit products is liable to have them seized and destroyed.

    If you bought from soccertriads.com, why would eBay get involved?

    You didn't know it was fake? That's simply not believable. Jerseys cost in or around £50 for genuine. Soccertriads sell them for £17. It's quite obviously fake.

    To get a refund you'd have to ask your bank to do a charge back. They're the only ones that can tell you whether this is possible or not. Before that, contact Soccertriads, tell them your order has been seized and see what they say.


  • #6
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    jor el wrote: »
    Get down off your high horse there for a minute. You never asked if you would get a refund, you asked if anyone else had the same problem. To answer that question I've pointed out that anyone that buys counterfeit products is liable to have them seized and destroyed.

    If you bought from soccertriads.com, why would eBay get involved?

    You didn't know it was fake? That's simply not believable. Jerseys cost in or around £50 for genuine. Soccertriads sell them for £17. It's quite obviously fake.

    To get a refund you'd have to ask your bank to do a charge back. They're the only ones that can tell you whether this is possible or not. Before that, contact Soccertriads, tell them your order has been seized and see what they say.
    they want a copy of the customs letter before they can do any more...but i have no way of copying it to send it


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  • #7
    jamescd
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭jamescd


    I have 3 jerseys that were bought from soccertriads.com, I have also bought several for my friends as well and they all got through customs fine. I'd say you were just unlucky.

    Now I ordered 2 more and it was only dispatched a couple of days ago. One is for me and the other for a friend. After seeing this thread though, I'm a bit worried that I might not be so lucky this time :eek:. My friend probably won't pay me back unless he receives the jersey so if it gets seized by customs then there's no way I'm getting a penny from him. Here's hoping that doesn't happen though :(
    ap1986 wrote: »
    they want a copy of the customs letter before they can do any more...but i have no way of copying it to send it

    Don't you have a scanner or take a picture of it even ?


  • #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    ap1986 wrote: »
    they want a copy of the customs letter before they can do any more...but i have no way of copying it to send it

    Many office supply shops will offer a scan service, if you don't have a scanner. Failing that, a picture taken on any half decent camera, even phone camera, might be good enough.

    Customs have limited resources, and can only search/inspect a small percentage of what comes in. It may only be 1 in a 100, or even 1 in 1000 that gets looked at, but someone gets caught every day.


  • #9
    martineatworld
    Registered Users, Registered Users 2 Posts: 1,139 ✭✭✭martineatworld


    There's a thread in the soccer forum mainly about soccertriads.

    Linky

    Many people are having the same problems, customs are cracking down hard. Some people are getting refunds/jerseys resent, but they're meant to be a nightmare to deal with. Surely you can copy the letter somewhere!?

    You buy counterfeit items, you run the risk. I'm not buying the "I didn't know" line either. Would you not do research on a company before handing over money? Hell, even Google them and look at the first page of results!?


  • #10
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    Looks like I've been stung too :mad:

    Genuinely bought a jersey as a birthday gift, thinking it was going to be real.

    Wondered why it was taking so long to arrive (bought on July 29th), so emailed An Post, they emailed back saying it was in customs, and to ring them.

    So I did, they said 99% of those are fake, and that they're sent to the relevant manafacturers, if found to be counterfeit, they are destroyed, and tough **** buyer.

    I was told by customs to open up a dispute with the company.

    I've emailed them asking about it, I'll post up what happens.

    Not impressed at all :mad:


  • #11
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    Col200sx wrote: »
    Looks like I've been stung too :mad:

    Genuinely bought a jersey as a birthday gift, thinking it was going to be real.

    Wondered why it was taking so long to arrive (bought on July 29th), so emailed An Post, they emailed back saying it was in customs, and to ring them.

    So I did, they said 99% of those are fake, and that they're sent to the relevant manafacturers, if found to be counterfeit, they are destroyed, and tough **** buyer.

    I was told by customs to open up a dispute with the company.

    I've emailed them asking about it, I'll post up what happens.

    Not impressed at all :mad:
    keep at them I asked for a refund but they kept sayin to e mail them the copy of the customs letter and they will try sort something out..so i sent them the letter and they said they will send me another one.I then asked will I be getting a real or fake one but they never replied so all I can do is just wait and see what turns up at the door....known my luck it will prob be seized so ill keep ya posted on what happens


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  • #12
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    ap1986 wrote: »
    keep at them I asked for a refund but they kept sayin to e mail them the copy of the customs letter and they will try sort something out..so i sent them the letter and they said they will send me another one.I then asked will I be getting a real or fake one but they never replied so all I can do is just wait and see what turns up at the door....known my luck it will prob be seized so ill keep ya posted on what happens

    They emailed me saying to "read the terms and conditions" when I asked for a refund. And also to email a copy of the customs letter. (I haven't gotten that yet, but it's in the post).

    I told them not to send me another jersey as it'll be intercepted again by customs.

    I've opened a paypal dispute with them, I'll post up how that goes.

    I fcuking hate scammers :mad:


  • #13
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    Col200sx wrote: »
    They emailed me saying to "read the terms and conditions" when I asked for a refund. And also to email a copy of the customs letter. (I haven't gotten that yet, but it's in the post).

    I told them not to send me another jersey as it'll be intercepted again by customs.

    I've opened a paypal dispute with them, I'll post up how that goes.

    I fcuking hate scammers :mad:
    in their terms and conditions it just really says they dont do refunds so just send them a copy of the letter you will get and state that you are lookin for an authentic replacement as thats what you have paid for in the first place.theres nothing really pay pal can do as there is no wrong doing on their behalf.but what ever you do just keep at them stating you want a replacement.ill keep ya posted


  • #14
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    ap1986 wrote: »
    theres nothing really pay pal can do as there is no wrong doing on their behalf.

    Selling counterfeit products is illegal, so Paypal should be able to issue a refund. If they don't, then get on to your bank and inquire about a charge back.


  • #15
    Bartyman
    Registered Users, Registered Users 2 Posts: 262 ✭✭Bartyman


    Checked a purchase from Soccertriads the other day, got tracking number and it was pulled for customs inspection. Not expecting delivery of it TBH.

    I'll try and get a replacement and see what happens. I've always found Soccertriads to be fairly good at communicating when you have an issue.


  • #16
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    Just an update on this.

    After lodging my paypal dispute, the other party had 10 days to respond to the dispute, which he didn't (even though he had 4 emails reminding him of it) :confused:

    I didn't even need to upload ay more evidence (which turns out you can't do until they request it from you).

    So Paypal found in my favour, and I've been credited with the full amount including postage.

    Result.


  • #17
    jamescd
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭jamescd


    I opened a disupte as well 2 days ago. And I've been in constant communication with your man Kevin through e-mails. I asked him yesterday why he can't just refund me straight away and he replied with this today:
    Kevin wrote:
    The problem is once you open a dispute with Paypal it has to be handled by our accounts via Paypal.
    Regards

    He probably knows PayPal will also decide in my favour so I don't understand why he won't just give me the damn refund :confused: He's just delaying the inevitable.......


  • #18
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    jamescd wrote: »
    I opened a disupte as well 2 days ago. And I've been in constant communication with your man Kevin through e-mails. I asked him yesterday why he can't just refund me straight away and he replied with this today:



    He probably knows PayPal will also decide in my favour so I don't understand why he won't just give me the damn refund :confused: He's just delaying the inevitable.......

    Exact same with me, he's just trying to fob you off. Stick with the Paypal dispute, fingers crossed you will get your refund too.

    Bunch of scammers :mad:


  • #19
    gooner99
    Registered Users, Registered Users 2 Posts: 2,059 ✭✭✭gooner99


    Col200sx wrote: »
    Just an update on this.

    After lodging my paypal dispute, the other party had 10 days to respond to the dispute, which he didn't (even though he had 4 emails reminding him of it) :confused:

    I didn't even need to upload ay more evidence (which turns out you can't do until they request it from you).

    So Paypal found in my favour, and I've been credited with the full amount including postage.

    Result.

    Hi Col200sx.

    I have the same problem and it looks like my only way out is to go down the paypal route.Can you tell me how you went about this and what exactly did you tell them.I would like to get the same result, so be good to know exactly how you handled it.

    Thanks


  • #20
    rubadub
    Registered Users, Registered Users 2 Posts: 32,388 ✭✭✭✭rubadub


    jamescd wrote: »
    After seeing this thread though, I'm a bit worried that I might not be so lucky this time :eek:
    As jor el said only a few can be processed, however if they are using distinct packaging it will make it easier for customs to single them out in the future, you see them on those TV programs looking at conveyor belts of post going past in other countries, I expect we would be similar.

    http://www.revenue.ie/en/customs/leaflets/counterfeit-pirated-goods.html


  • #21
    jamescd
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭jamescd


    gooner99 wrote: »
    Hi Col200sx.

    I have the same problem and it looks like my only way out is to go down the paypal route.Can you tell me how you went about this and what exactly did you tell them.I would like to get the same result, so be good to know exactly how you handled it.

    Thanks

    Everything you need is already in that post you quoted. As Col200sx said, if the seller doesn't respond within 10 days then PayPal will refund you the full amount. You won't even have to say/do anything else. Just open a dispute for "Item not received", then escalate to a claim asap.

    I've escalated mine to a claim 4 days ago and so far the seller hasn't responded. So it's looking like I'll be getting the refund come September 15th :)


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  • #22
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    gooner99 wrote: »
    Hi Col200sx.

    I have the same problem and it looks like my only way out is to go down the paypal route.Can you tell me how you went about this and what exactly did you tell them.I would like to get the same result, so be good to know exactly how you handled it.

    Thanks
    jamescd wrote: »
    Everything you need is already in that post you quoted. As Col200sx said, if the seller doesn't respond within 10 days then PayPal will refund you the full amount. You won't even have to say/do anything else. Just open a dispute for "Item not received", then escalate to a claim asap.

    I've escalated mine to a claim 4 days ago and so far the seller hasn't responded. So it's looking like I'll be getting the refund come September 15th :)

    Yep exactly as James said above, I've replied to your pm with a bit more detail of what I did.

    But it's practically there in my post above. Good luck with the dispute :)


  • #23
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    'Due to the ongoing problems with customs and a disgruntled customer from
    Ireland opening a Twitter account with a very similar name to ours and
    causing problems, telling lies, etc, we have decided to stop shipping
    directly to Ireland, at least for the time being.

    We are issuing a voucher for the value of your order, details below. You
    may reorder and have the order sent to an alternative address outside of
    Ireland.'

    Anyone got any ideas into what i can do next..oh and dont worry im not gettin delivered to another country!!


  • #24
    ElNino
    Registered Users, Registered Users 2 Posts: 1,510 ✭✭✭ElNino


    As stated above open a dispute with Paypal or do a charge back with your bank.


  • #25
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    ElNino wrote: »
    As stated above open a dispute with Paypal or do a charge back with your bank.
    yeah just did it there hopefully it will be sorted soon.the cheek of them


  • #26
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    ap1986 wrote: »
    'Due to the ongoing problems with customs and a disgruntled customer from
    Ireland opening a Twitter account with a very similar name to ours     and
    causing problems, telling lies, etc, we have decided to stop shipping
    directly to Ireland, at least for the time being.

    We are issuing a voucher for the value of your order, details below. You
    may reorder and have the order sent to an alternative address outside of
    Ireland.'

    Anyone got any ideas into what i can do next..oh and dont worry im not gettin delivered to another country!!

    As much as I'd like to badmouth the fcukers, I can't take credit for this twitter account


  • #27
    jamescd
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭jamescd


    Col200sx wrote: »
    Just an update on this.

    So Paypal found in my favour, and I've been credited with the full amount including postage.

    Result.

    How long after the 10 days did PayPal credit you the full amount ? The deadline for the seller to respond was yesterday but he didn't, however there's no sign of the refund yet on my account.


  • #28
    Col200sx
    Registered Users, Registered Users 2 Posts: 1,728 ✭✭✭Col200sx


    jamescd wrote: »
    How long after the 10 days did PayPal credit you the full amount ? The deadline for the seller to respond was yesterday but he didn't, however there's no sign of the refund yet on my account.

    It said to wait up to 5 working days for the money to clear.

    However, it did within a couple of days, and it was re-credited to my credit card.


  • #29
    jamescd
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭jamescd


    Just checked my e-mail and received this:
    PayPal wrote:
    Dear xxxxxxxxxxx,

    We have concluded our investigation into your case and have decided in your
    favor.

    We were able to recover 39.00 GBP and this amount has been credited to you.

    Please allow five business days for this adjustment to be posted.

    Result !!! :D


  • #30
    ap1986
    Registered Users, Registered Users 2 Posts: 328 ✭✭ap1986


    i opened up a case against this website to paypal but it has been well over 2 weeks now and i didnt hear anything....how long does it normally take


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  • #31
    irishjig69b
    Registered Users, Registered Users 2 Posts: 312 ✭✭irishjig69b


    i 2 got the customs letter some months ago but i pressed this kevin guy with 21 emails in the end i got another shirt came in from the uk?


  • #32
    Skyell
    Registered Users, Registered Users 2 Posts: 2 ✭Skyell


    jor el wrote: »
    Many office supply shops will offer a scan service, if you don't have a scanner. Failing that, a picture taken on any half decent camera, even phone camera, might be good enough.

    Customs have limited resources, and can only search/inspect a small percentage of what comes in. It may only be 1 in a 100, or even 1 in 1000 that gets looked at, but someone gets caught every day.

    i got a email that SoccerTriads has changed its website to benz7.com. maybe you guys can ask about that.


  • #33
    irishjig69b
    Registered Users, Registered Users 2 Posts: 312 ✭✭irishjig69b


    Yeah me two, but not shipping to Ireland anymore, shame really, however, the sizes were always suspect :-)


  • #34
    Skyell
    Registered Users, Registered Users 2 Posts: 2 ✭Skyell


    irishjig69b wrote: »
    Yeah me two, but not shipping to Ireland anymore, shame really, however, the sizes were always suspect :-)

    Really not to Ireland? but my friends had bought a couples of jerseys from them and got it a few days ago.maybe they didn't update the information asap. you can check it with them.


  • #35
    irishjig69b
    Registered Users, Registered Users 2 Posts: 312 ✭✭irishjig69b


    Skyell wrote: »
    Really not to Ireland? but my friends had bought a couples of jerseys from them and got it a few days ago.maybe they didn't update the information asap. you can check it with them.

    Haven't looked at the site in nearly a year must av alook


  • #36
    sticksman
    Registered Users, Registered Users 2 Posts: 130 ✭✭sticksman


    Would there be a way of bypassing customs by using ParcelMotel? Getting it delivered to the North.


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  • #37
    rubadub
    Registered Users, Registered Users 2 Posts: 32,388 ✭✭✭✭rubadub


    sticksman wrote: »
    Would there be a way of bypassing customs by using ParcelMotel? Getting it delivered to the North.

    It can be refused, from PM's site
    What happens if there is VAT and/or Duty due on my item?

    Please ensure that any charges payable are paid in advance of delivery. Parcel Motel will not accept responsibility for payment of any VAT or Duty charges due on items delivered. If the postal operator or courier asks for cash on delivery, your item will be refused by us.


  • #38
    Devastator
    Closed Accounts Posts: 4,480 ✭✭✭Devastator


    Can anyone recommend any similar sites which are still running?
    Thanks


  • #39
    irishjig69b
    Registered Users, Registered Users 2 Posts: 312 ✭✭irishjig69b


    Devastator wrote: »
    Can anyone recommend any similar sites which are still running?
    Thanks

    Gogoalshop.com


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