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eFlow video account - what's the catch?

  • 14-07-2012 08:52PM
    #1
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭


    I register, it doesn't have a monthly fee, all the tolls become cheaper and the possibility of fines/penalties/etc. drops.

    It can't be this easy. What am I missing?


Comments

  • #2
    Colonel Sanders
    Closed Accounts Posts: 7,669 ✭✭✭Colonel Sanders


    2.50 per M50 toll

    It's 2 per M50 toll if you get a tag but there's a 1.23 monthly fee. Work out if you do, an average, more than 2 journeys per month and if so it's cheaper. Also there's the convenience of not needing cash when you get to other toll booths


  • #3
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    Is there a discount for using a tag on any of the other tolls?


  • #4
    Our man in Havana
    Closed Accounts Posts: 29,472 ✭✭✭✭Our man in Havana


    Nope.


  • #5
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    Yeah, just been reading some other threads and that's the conclusion that I came to. Doesn't make any sense, surely if using a tag on the M50 saves on admin, staffing, etc. for the M50, the same is true on the other routes.


  • #6
    sawfish
    Closed Accounts Posts: 376 ✭✭sawfish


    I have a tag account I think its €2.20 per go with no monthly fee


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  • #7
    bop1977
    Registered Users, Registered Users 2 Posts: 1,068 ✭✭✭bop1977


    I have a video acc and I would be a very light user of the service. I find it's handy, in that you drive through and they send you a statement every month but because it's linked to your credit card you don't have to do anything else.

    One other thing is that you don't get hit with late fees either.


  • #8
    Mollyd90
    Registered Users, Registered Users 2 Posts: 608 ✭✭✭Mollyd90


    bop1977 wrote: »
    I have a video acc and I would be a very light user of the service. I find it's handy, in that you drive through and they send you a statement every month but because it's linked to your credit card you don't have to do anything else.

    One other thing is that you don't get hit with late fees either.

    +1


  • #9
    Colonel Sanders
    Closed Accounts Posts: 7,669 ✭✭✭Colonel Sanders


    sawfish wrote: »
    I have a tag account I think its €2.20 per go with no monthly fee

    Sounds like tolltag.ie rather than eflow


  • #10
    sawfish
    Closed Accounts Posts: 376 ✭✭sawfish


    Colonel Sanders wrote: »
    Sounds like tolltag.ie rather than eflow

    Yeah i think its tolltag.ie. €2.20 is better than €2.50(video account).. and it can be used at the other tolls as well.

    There is no monthly fee but you must keep a balance of about a tenner at all times (you can get that back if you return the tag).

    I think they are the best option if you dont use the m50 toll too much. They sent me out a windscreen suction thingy for free when i lost mine, got it the next day.


  • #11
    eFlow: John
    Closed Accounts Posts: 121 ✭✭eFlow: John


    Hi guys,

    eFlow offers 2 types of accounts and 2 payment options.



    Video Registration:
    • No setup, annual or monthly fees
    • €0.50 discount on M50 tolls
    • Automatic payments
    • On-line account access
    • Multiple vehicles
    • No payment deadlines or late payment fines
    • Instant cover on the M50 for your vehicle(s)
    Tag Registration:
    • €1.00 discount per journey on the M50
    • Use of express lanes on all ROI tolls at local rates
    • Automatic payments
    • On-line account access
    • Multiple vehicles
    • No payment deadlines or late payment fines
    • Tag hire cost is €1.23 per tag/month
    • Instant cover on the M50 for your vehicle(s)
    Payment options are Pre-Pay or Bill Pay. eFlow accepts Visa Mastercard, ROI Laser or ROI Direct Debit + payment methods. You can register online at www.eflow.ie

    We also offer a Rewards Card to all account holders with great discounts and competitions. Check out www.eflowrewards.ie for info.

    Hope this helps,

    John


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  • #12
    MugMugs
    Registered Users, Registered Users 2 Posts: 17,875 ✭✭✭✭MugMugs


    John, Why does it cost 3 quid if I pay online or pay in a shop?

    Surely it's cheaper for me to use your website.... well cheaper for you as you're getting direct payment. Why is it the same price if I was to go to a shop and pay them?


  • #13
    eFlow: Keith
    Closed Accounts Posts: 14 ✭eFlow: Keith


    Hi Antares,

    Sorry for the delay in getting back to you.

    Good question. The reason it costs €3.00 to pay both online and in a shop is because our payment processing partner, Payzone, is responsible for providing our retail and online toll payment services. This price includes the toll charge, VAT and then admin fees associated with operating the service.

    We can provide cheaper toll rates through our registered account options because the payments are processed directly through us, cutting out the need to pay admin fees.

    You can find more information on both of our websites:
    www.payzone.ie
    www.eflow.ie

    If you have any other questions, you can PM any eFlow representative or create a thread in our Talk To forum.

    Thanks and regards,
    Keith


  • #14
    eFlow: Keith
    Closed Accounts Posts: 14 ✭eFlow: Keith


    Hi Lightning,

    We don't charge a €10.00 fee on either type of account, tag or video. The only non-toll fee we charge for is the €1.23 admin fee on tag accounts. We don't charge any admin fees on video accounts. The only costs associated with video accounts are for M50 toll journeys made.

    If you want me to investigate this further for you, please send me a PM with your account details (account number or vehicle reg number on the account, the account holder's name, first line of the address on the account and either the phone number or email address associated with the account) and I can get this resolved for you.

    Just to note that we can only discuss specific account details with the named account holder.

    Regards,
    Keith


  • #15
    eFlow: Ciaran
    Closed Accounts Posts: 92 ✭✭eFlow: Ciaran


    Pm sent to LIGHTNING


  • #16
    Fiona
    Registered Users, Registered Users 2 Posts: 2,359 ✭✭✭Fiona


    I have had a video account with elfow for ages and no issues with it, just got my toll tag yesterday as I am doing a lot of motorway driving now so it made sense.


  • #17
    inforfun
    Registered Users, Registered Users 2 Posts: 20,863 ✭✭✭✭inforfun


    Took the video account after i had been just on time/just too late to pay on line a couple of times.
    Use that m50 thing maybe 6 times a year so a tag would not made any sense.


  • #18
    Tallon
    Closed Accounts Posts: 22,565 ✭✭✭✭Tallon


    Been using a video account for a long time and used it rarely, now I use it all the time, so I upgraded to a tag account

    So handy and I never worry about paying

    Also, Customer service is top class with eFlow


  • #19
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Another low volume user here, just signed up for it this morning, didn't realise the video account didn't attract fees. Other operators take note.


  • #20
    dr.fuzzenstein
    Banned (with Prison Access) Posts: 16,620 ✭✭✭✭dr.fuzzenstein


    Hi eflow, I'm always impressed about your online presence, many a company wouldn't bother their backside, but no one could accuse you of not engaging with the customer!:D
    My question is, the video account is only for the M50, but it would be great if you could roll it out on all toll stations, it would save me a lot of hassle and maintenance fee for toll tags.


  • #21
    eFlow: Ciaran
    Closed Accounts Posts: 92 ✭✭eFlow: Ciaran


    Hi Dr. Fuzzenstein,

    Thanks for the positive feedback, its really appreciated.

    I agree it would be great if the video account worked nationwide, however at the moment the only way to be covered for all tolls is to have a tag in the vehicle.

    If you have any other feedback on possible improvements please feel free to post up :)

    All the Best,
    Ciaran.


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  • #22
    Curly Judge
    Registered Users, Registered Users 2 Posts: 2,708 ✭✭✭Curly Judge


    I got a free tag when it first started and have had no issues since.
    Would be nice however if they issued a monthly statement by e-mail.
    At the moment I just see the top ups being deducted from my bank a/c and have to assume that they are getting it right.


  • #23
    Tallon
    Closed Accounts Posts: 22,565 ✭✭✭✭Tallon


    Curly Judge wrote: »
    I got a free tag when it first started and have had no issues since.
    Would be nice however if they issued a monthly statement by e-mail.
    At the moment I just see the top ups being deducted from my bank a/c and have to assume that they are getting it right.
    They do!

    I get an email each month telling me about my payments. I can also view them online


  • #24
    eFlow: Ciaran
    Closed Accounts Posts: 92 ✭✭eFlow: Ciaran


    Hi Curly Judge,

    We send out statements on a monthly basis either by post or by email. These statements can be viewed online once you set up a user ID and password.

    If you don't remember your log on details, PM me with your ac number(or reg), plus confirm the name, address, telephone number and that you are the ac holder and I can send you on your log on details.

    Standing by,
    Ciaran.


  • #25
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    On the subject of the website, while it's not bad from an informational point of view, design and usability leave an awful lot to be desired. It's long overdue an overhaul from a professional


  • #26
    Tallon
    Closed Accounts Posts: 22,565 ✭✭✭✭Tallon


    dahamsta wrote: »
    On the subject of the website, while it's not bad from an informational point of view, design and usability leave an awful lot to be desired. It's long overdue an overhaul from a professional
    What is it that you find Unusable?

    I think it's fine, basic, but does exactly what it needs too


  • #27
    eFlow: Ciaran
    Closed Accounts Posts: 92 ✭✭eFlow: Ciaran


    Hi Dahamsta,

    If you have any suggestions on how to improve the website please post them up as we are very interested in making it as user friendly as possible.

    All the Best,
    Ciaran.


  • #28
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    As I said Ciaran, IMHO it needs a professional do-over as at this stage it's old-fashioned and poor on usability. I'm in the industry though, and don't want to sound like I'm pitching, so I'll leave it to others to comment as they see fit.


  • #29
    Madam_X
    Closed Accounts Posts: 6,327 ✭✭✭Madam_X


    dr.fuzzenstein wrote: »
    Hi eflow, I'm always impressed about your online presence, many a company wouldn't bother their backside, but no one could accuse you of not engaging with the customer!:D
    My question is, the video account is only for the M50, but it would be great if you could roll it out on all toll stations, it would save me a lot of hassle and maintenance fee for toll tags.
    But all the other tolls have a barrier and the tag is required to lift it.


  • #30
    dr.fuzzenstein
    Banned (with Prison Access) Posts: 16,620 ✭✭✭✭dr.fuzzenstein


    Onixx wrote: »
    But all the other tolls have a barrier and the tag is required to lift it.

    I know that. Maybe in the future there can be ANPR linked in with the video account. I'm sure it's not an insurmountable technical obstacle.


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  • #31
    eFlow: Ciaran
    Closed Accounts Posts: 92 ✭✭eFlow: Ciaran


    PM sent to curly judge


  • #32
    Sleepy
    Registered Users, Registered Users 2 Posts: 24,488 ✭✭✭✭Sleepy


    One thing people should be aware of with eflow is that they process their direct debits / card charges around the 3rd week of the month which can be very awkward. It's cost me a few quid in missed payments fees when I've been broke.

    There's a thread about it on the Talk to: forum but for some stupid reason, they seem to have no interest in changing it to the start/end of the month like most other companies processing DD's.


  • #33
    eFlow: John
    Closed Accounts Posts: 121 ✭✭eFlow: John


    Hi Sleepy et al,

    eFlow takes payment from the 12th day of the month for Post Pay customers (Bill-Pay). Customers can check their a/c's online to find out exactly what date we would normally request payment.

    We cannot process everyone's payment on the same date nor can the customer specify the date at present.

    Regards,

    John


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