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DirectX 9 - Cannot install on Windows XP Pro machine -

  • 04-10-2012 10:53AM
    #1
    Dinarius
    Registered Users, Registered Users 2 Posts: 3,437 ✭✭✭


    I removed DirectX from the computer because I kept getting an error that it wasn't installed correctly when trying to use a piece of camera software.

    I then ran CCleaner and removed anything it found.

    I downloaded DirectX9c, the correct version for Windows XP Pro SP.3, but it won't install. I get the following error message:

    "An internal system error occurred. Please refer to DXError.log and Directx.Ing in your Windows folder to determine the problem."

    I've no idea which folder this is. I tried installing from Safe Mode with Networking, but got the same error.

    A quick Google told me to go to this page: http://support.microsoft.com/kb/179113

    If you scroll down you'll see the following:

    "To download and install the latest version of the DirectX End-User Runtime package, follow these steps:
    1. Visit the following Microsoft website:http://msdn.microsoft.com/directx/aa937788.aspx
    2. Follow the steps on the website to download and install DirectX."
    But, this takes me to a page on developing games. Is this correct?

    I've also downloaded the entire DirectX package from here> http://www.microsoft.com/en-us/download/details.aspx?id=8109 saved the files to a folder and run it as Administrator. I get the same error message.


    Any ideas about how I could install the download I have?



    Thanks.


    D.


Comments

  • #2
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    Dinarius wrote: »
    I removed DirectX from the computer because I kept getting an error that it wasn't installed correctly when trying to use a piece of camera software.

    I then ran CCleaner and removed anything it found.

    I downloaded DirectX9c, the correct version for Windows XP Pro SP.3, but it won't install. I get the following error message:

    "An internal system error occurred. Please refer to DXError.log and Directx.Ing in your Windows folder to determine the problem."

    I've no idea which folder this is. I tried installing from Safe Mode with Networking, but got the same error.

    A quick Google told me to go to this page: http://support.microsoft.com/kb/179113

    If you scroll down you'll see the following:

    "To download and install the latest version of the DirectX End-User Runtime package, follow these steps:
    1. Visit the following Microsoft website:http://msdn.microsoft.com/directx/aa937788.aspx
    2. Follow the steps on the website to download and install DirectX."
    But, this takes me to a page on developing games. Is this correct?

    I've also downloaded the entire DirectX package from here> http://www.microsoft.com/en-us/download/details.aspx?id=8109 saved the files to a folder and run it as Administrator. I get the same error message.


    Any ideas about how I could install the download I have?



    Thanks.


    D.

    Look in the C:\Windows folder for the log files. See if they help. Also make sure you restarted before trying to reinstall. Also you could try THIS FixIT

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #3
    Dinarius
    Registered Users, Registered Users 2 Posts: 3,437 ✭✭✭Dinarius


    Nick,

    Getting nowhere, I'm afraid.

    Upgraded Installer from 3.0 to 4.0.

    Ran MSFT Fix It. No joy.

    Here's the DXError log file.......
    [10/04/12 15:04:00] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 192, function: GetDXVersion

    Failed API: RegQueryValueEx()
    Error: (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.
    [10/04/12 15:04:00] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 4527, function: DirectXUpdateDownloadPlugIn

    GetDXVersion() failed.
    [10/04/12 15:04:01] module: DXWSetup(Mar 30 2011), file: dxupdate.cpp, line: 386, function: DownloadPlugIn

    DirectXUpdateDownloadPlugIn() failed.
    [10/04/12 15:04:01] module: DXWSetup(Mar 30 2011), file: psheets.cpp, line: 731, function: PreinstDlgProc

    DownloadPlugIn() failed.
    [10/04/12 15:04:17] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 192, function: GetDXVersion

    Failed API: RegQueryValueEx()
    Error: (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.
    [10/04/12 15:04:17] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 4527, function: DirectXUpdateDownloadPlugIn

    GetDXVersion() failed.
    [10/04/12 15:04:18] module: DXWSetup(Mar 30 2011), file: dxupdate.cpp, line: 386, function: DownloadPlugIn

    DirectXUpdateDownloadPlugIn() failed.
    [10/04/12 15:04:18] module: DXWSetup(Mar 30 2011), file: psheets.cpp, line: 731, function: PreinstDlgProc

    DownloadPlugIn() failed.

    Any thoughts?

    Thanks.

    D


  • #4
    5uspect
    Moderators, Arts Moderators Posts: 10,522 Mod ✭✭✭✭5uspect


    I'd consider a system restore to an earlier state when DirectX was working. Then check it for updates and try to reinstall the camera software.


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