Broadband Bad, maybe phone lines...

tanora78

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donal.hunt

# 2 should be straightforward to do right now.

It will let you identify if the issue is external to the house or an issue with the internal wiring. If you connect the modem to the main point in the house (known as the NTU in eircom parlance) and the signal / connection is stable, then you have an issue with the internal wiring in the house. If you still have connection issues, then you can escalate the issue with Eircom based on the new information.

Eircom have actually documented what they expect in new homes so you can use the data for retrofitting your existing house as needed.

Eircom new home wiring requirements: http://www.eircom.ie/bveircom/images/new_build.pdf

tanora78

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donal.hunt

You may be within your rights to ask Eircom to provide an NTU if one doesn't currently exist. I don't deal with Eircom but it stands to reason that there needs to be a clear demarcation point. If one doesn't exist then it stands to reason that you can't determine where the fault lies.

Anyone have experience of getting an NTU installed by Eircom to create a clear demarcation point?

tanora78

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dub45

andyrew120 wrote: »

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There is no evidence (yet) that the Eircom line is bad and it would be totally unreasonable to expect Eircom or any isp to expect the wiring inside a house before selling a bb product.

jor el

First thing to do, is disconnect everything from the phone line and check the modem only. This will tell you if it's something connected that's causing a problem. After that, get a socket installed at the main phone point, where the junction is now, and disconnect all other lines. Without doing this, you have no idea if it's the line, the internal wiring, or something else.

I don't think eircom will assess anything in your house, even for a charge. Their responsibility ends at the main socket.

donal.hunt

The $64,000 question though is:

Are Eircom responsible for the NTU and can you request them to install an NTU if it doesn't exist (or a 1920s version of an NTU exists).

Their terms and conditions seem to indicate they are:

10.4 The term “maintenance” means maintenance of the NTU (Network Termination Unit) and/or the Splitter but not any internal wiring which at all times remains the responsibility of the Customer.

reference: http://www.eircom.ie/bveircom/pdf/BBStandardTandCsv2.pdf

Which basically means: Ring them up, advise them that you would like the NTU replaced (with an ECU and CCU). From the OP's comments, it sound like the internal wiring is hard-wired to the NTU which makes troubleshooting impossible.

RECI actually have some details about connections in the current version of the CCU:
http://www.reci.ie/Portals/0/RECIDocuments/technicalinfo/eircominterface.pdf

OP: if you want more help, drop me a PM with photos of the relevant phone points and I'll see if I can provide more detailed help.

tanora78

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dub45

andyrew120 wrote: »

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You have to contact Perlico because you are their customer and in turn Perlico should deal with Eircom.

tanora78

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