AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

They've had my item for nearly a month now and today I got TWO emails again asking for customs to be paid. I had originally got one and successfully appealed the charge. WTF is going on?

wassie

Deleted User wrote: »

They've had my item for nearly a month now and today I got TWO emails again asking for customs to be paid. I had originally got one and successfully appealed the charge. WTF is going on?

Same thing here - and same time frames. Just sent another request for review of customs charges. I'm taking it they are just severely under-resourced to deal with the demand since Brexit.

The most infuriating aspect as a customer is that the 'review process' (which is not readily published) is open ended with no time frame/guides offered and no communication or updates.

cheif kaiser

wassie wrote: »

Same thing here - and same time frames. Just sent another request for review of customs charges. I'm taking it they are just severely under-resourced to deal with the demand since Brexit.

The most infuriating aspect as a customer is that the 'review process' (which is not readily published) is open ended with no time frame/guides offered and no communication or updates.

I've given up emailing them. I'm under the distinct impression that the more I ask, the more they delay the process, just because they can.

wassie

Just received a notification advising my parcel is now out for delivery. Looking at the tracking updates, seems my request for review was processed and passed by customs check last week. I would say the second emails request payment again received last week were an automated glitch in the system.

Same here! "OUT FOR DELIVERY". Who knows what condition it will be in.

cheif kaiser

My parcel finally turned up yesterday, no notification or email, it just arrived

TomOnBoard

It looks like they just released a load of stuff in the past few days, where vat was being challenged.. The holding warehouses must have been simply bursting at the seams with all the stuff being held..

There's no way they're going to be able to manage the deluge of items under €22 that will attract VAT from July! It will be pandemonium on top of chaos!!

dan786

How do you dispute a customs charge?

whiterebel

It's in the first post.

dan786

Not great with calculating customs myself but cant really make sense of this:

"Customs Value:€ 110.85
VAT 12.76
An Post Fee 3.50
Total Customs: € 16.26"

It was a customs value I disputed. It was originally asking for € 28.98.

So I assume they fixed it but never changed the total customs value and only updated the customs charge to be paid.

whiterebel

From An Post email:
From July 1st 2021, VAT and customs charges will apply when you shop online outside of the EU. We’re here to help you understand these changes and continue to invest in new technology to make online shopping easy.

What does this mean?
VAT and customs charges already apply to AddressPal purchases from Great Britain and USA with a value greater than €22. From July 1st the VAT exemption of €22 will be removed. VAT and customs charges will now apply to all applicable items.

How will I know if I have to pay a charge?
If Irish Revenue have applied VAT and customs charges to your AddressPal order, An Post will send you an email and text message providing a unique reference number specific to your order detailing the charges that have been applied.

How can I pay a customs charge?
The charges can be paid simply at anpost.com/PayCustoms or at any post office using your unique reference number before we deliver your parcel.

rubadub

dan786 wrote: »

Not great with calculating customs myself but cant really make sense of this:

"Customs Value:€ 110.85
VAT 12.76
An Post Fee 3.50
Total Customs: € 16.26"

It was a customs value I disputed. It was originally asking for € 28.98.

The 28.98 sounds right there, if your entire customs value was eligible for vat at 23%.

What was the item(s)? if it was a mixture some might not have VAT due.

Masala

Wow... really have to look at my eBay.co.uk spending going forward now that the €22 limit is gone.

Bought a T-shirt in June and paid the €6-50 to Hatfield. Now on 2 July ... email for €7 odd on Vat and €3-50 handling fee. So all in all €17 odd to get a £20 T-shirt delivered from UK.

Time to look at buying direct from the major retailers who offer free delivery over €xx. At least I could save €10 in An Post fees.

OR.... just use Amazon .Co.Uk (if they will send to Ireland). They will adjust for the UK VAt and then add the Irl VAT.... so small 1% in differance made and probably free delivery!! Another €10 saved

wassie

Addresspal is great when its works. But if you get caught in the customs trap then its a sh!tshow.

recipio

Addresspal sent me a notification that my credit card could not be processed for an item in transit. I changed it to a debit card and notified them. In fairness they then processed the packet in about two hours and I got no customs or vat charge although the value was £28. The next day I bought something off Amazon using the same credit card.
It makes you wonder why they are so inconsistent. If Amazon can open their fulfilment centre here it will take away a lot of business from them. ?

SPDUB

It's not An Post being inconsistent it's your bank .

I got a similar message when trying to buy something but given I don't have a debit card my only option was to put in the credit card details again and this time it worked

I hadn't rang the bank and hadn't any communication from them so I have no idea what was wrong the first time

deadimmortal

recipio wrote: »

Addresspal sent me a notification that my credit card could not be processed for an item in transit. I changed it to a debit card and notified them. In fairness they then processed the packet in about two hours and I got no customs or vat charge although the value was £28. The next day I bought something off Amazon using the same credit card.
It makes you wonder why they are so inconsistent. If Amazon can open their fulfilment centre here it will take away a lot of business from them. ?

.

Same happened me, addresspal noticed me that the card wouldn’t work (my fault for having not updating the exp) but after I updated it, addresspal processed the package the next day. I thought great, no custom charges. But three says later I got the dreaded email
saying customs were due.

recipio

SPDUB wrote: »

It's not An Post being inconsistent it's your bank .

I got a similar message when trying to buy something but given I don't have a debit card my only option was to put in the credit card details again and this time it worked

I hadn't rang the bank and hadn't any communication from them so I have no idea what was wrong the first time

Hard to see how the card works flawlessly for everybody except Addresspal.:pac:

deadimmortal wrote: »

.

Same happened me, addresspal noticed me that the card wouldn’t work (my fault for having not updating the exp) but after I updated it, addresspal processed the package the next day. I thought great, no custom charges. But three says later I got the dreaded email
saying customs were due.

Well, Amazon applied VAT as it went to an English address. Hope I don't get a double VAT request this week ! A lot of retailers on Amazon simply refuse to send goods directly to Ireland now so we are forced to use Addresspal. Can't wait for Amazon to set up here.

I’ve used addresspal for the first time to buy a tracksuit from America will I get updates when it arrives at addresspal in NJ and so on and so forth from America to Ireland no?

recipio

Deleted User wrote: »

I’ve used addresspal for the first time to buy a tracksuit from America will I get updates when it arrives at addresspal in NJ and so on and so forth from America to Ireland no?

Yes, you will get an email when they have the item in NJ asking for customs and vat if applicable.

ncounties

First time using AddressPal. An expensive parcel arrived at the Hatfield site this morning, but I still haven't received a notification from AddressPal, some ten hours later. Is this normal?

5star02707

ncounties wrote: »

First time using AddressPal. An expensive parcel arrived at the Hatfield site this morning, but I still haven't received a notification from AddressPal, some ten hours later. Is this normal?

Pretty normal I had mine stuck in there for a week but that was early January so hopefully it isn't as busy this time of the year

whiterebel

It is so slow once it hits Ireland. Taking 4/5 days for delivery after customs.

Deirdre5

Hi guys receieved a text from 'Adresspal' saying 'item arrived for My Name , email APW and invoice to addresspalenquiries@airbusiness.com' and a quote number. is this a scam? never receieved this before. checked my address pal account and there's no new item in there. used Address Pal last month with no issues. I am expecting an item and they have my name and number which is weird

Spocker

Are they asking you for money, or just letting you know a parcel arrived? If you have a card on file, they will debit the fees automatically

https://boards.ie/discussion/comment/117647928#Comment_117647928

Deirdre5

https://boards.ie/discussion/comment/117648090#Comment_117648090

no just saying an item arrived, found a similar post way back and apparently it's just because the APW is missing so they're texting everyone with my name so I just emailed on my info

Wheety

There's a book I want to order from the UK. Books are zero VAT rated.

The AddressPal fee is cheaper than the international delivery fee the book shop are charging, and they have free UK delivery.

Will I only have to pay the €6.50 if I use AddressPal? They won't try and charge the €3.50 too? I'm not sure how the item will be packaged, if it's obvious it'll be a book and it won't have a customs declaration if sent to a UK address. Despite all that, if they do open it and see it's a book and no customs are charged, can they charge me a fee?

whiterebel

They have been charging people VAT on books despite them being VAT free. I'd save myself the hassle and get them to deliver it direct.

Wheety

https://www.boards.ie/discussion/comment/117669629#Comment_117669629

Probably the better option but they won't try the same trick as it would be delivered by them?

wassie

If they do you will simply get a notification to pay customs charges. Your only options in that case are to either pay the charges or else appeal via the email address in this thread, in which case you can wait for well over a month to get it reviewed.

Having been through this recently I wont be chancing my luck, even with low value items.