Android App throwing an SSL certificate error

Elwood_Blues · 15-07-2021 1:24pm #1

Hi,

I'm trying to log into the BOI app via my mobile but I keep getting the error message "Error communicating with the server. The SSL certificate is invalid"

I have cleared the cached and data from the app and tried again but receive the same error.

GGTrek · 15-07-2021 1:25pm

Same here

tiredblondie · 15-07-2021 1:33pm

Same here....no access to bank at all now 🤬

Elwood_Blues · 15-07-2021 1:35pm

https://boards.ie/discussion/comment/117614188#Comment_117614188

Yup, no way to authenticate when trying to log in via web browser.. Beyond useless

OldRio · 15-07-2021 1:46pm

Same here. Rang them and was told via an automated message "unable to answer due to heavy volume of calls

tiredblondie · 15-07-2021 1:48pm

They're an absolute joke lately

Think it's time to jump ship

Hatshepsut · 15-07-2021 1:52pm

Hi, so I'm not the only one then. I tried deleting and reinstalling the app as it suggested and no joy. Then I tried called them - what an absolute joke- same thing happened to me as OldRio. There's supposed to be a webchat option but I've looked all around the website and not a sign of it.

And I don't see any BOI representative rushing to help us out here either- but look we're only their clients who pay through the nose for non existent services.

Jarren1 · 15-07-2021 1:54pm

Same here, Absolutely useless!!!

PabloAndRoy · 15-07-2021 1:56pm

seems to be everyone ... surely will be fixed quickly ... surely?

Bank of Ireland: Megan · 15-07-2021 2:07pm

https://boards.ie/discussion/2058198895/android-app-throwing-an-ssl-certificate-error

Good afternoon,

Thanks for getting in touch with us here on Boards.ie.

I am very sorry to hear this. We are aware that some customers are experiencing difficulty with the Android app at the moment. Our support team are currently investigating this as a high priority to be resolved ASAP. I do apologise for any inconvenience caused.

Thanks, Megan

tiredblondie · 15-07-2021 2:25pm

https://boards.ie/discussion/comment/117614449#Comment_117614449

But you said that weeks ago when people could log in but couldn't view their accounts!

Yous have the desktop version linked to the mobile app and with that not working, there's no access to our bank accounts!!

This is really bad, what is the time frame on this being fixed??

Barna77 · 15-07-2021 2:38pm

https://boards.ie/discussion/comment/117614337#Comment_117614337

Same here. After reinstalling the app, I can't authenticate the phone, and as a result I can't even log in the desktop site.

How appropriate, my first post on the new site is a BoI rant

Bank of Ireland: Megan · 15-07-2021 2:42pm

https://boards.ie/discussion/comment/117614591#Comment_117614591

Thank you for getting back to me.

I understand that this is very frustrating. Please be assured that the team are looking into this at the moment and hope to have this resolved as soon as possible. At the moment, I do not have any exact time frames for a fix unfortunately.

We appreciate your patience at this time.

Thanks, Megan

tiredblondie · 15-07-2021 2:46pm

https://boards.ie/discussion/comment/117614693#Comment_117614693

Rough time then, a day, a week, a month???

JD. 60 · 15-07-2021 2:55pm

I tried to do a web chat but could only do it through my mobile app (which I couldn’t access) ; when I tried via my desktop, the system was asking me to verify myself via the mobile app (hello, that’s the problem …. unable to access my mobile app).

Then mysteriously, the mobile app is now working (having reinstalled it twice!).

Elwood_Blues · 15-07-2021 3:07pm

https://boards.ie/discussion/comment/117614782#Comment_117614782

Yeah seems to be up and running again..

Edit: Partially up and running.. Also not getting the Activation Code

tiredblondie · 15-07-2021 3:07pm

https://boards.ie/discussion/comment/117614782#Comment_117614782

Can get on now but not sending me the authorisation code toy mobile

It wasn't me! · 15-07-2021 6:07pm

Having the same problem. Have reinstalled the app, and when I go to verify I get a message stating that there's a problem with my mobile number so they can't send a verification code, and as above, I can't access it on the web browser either. Is there a way to get around either the need to use the phone to authenticate the login attempt on the laptop or the text requirement for verification on the phone in order to get on?

Bank of Ireland: Eve · 16-07-2021 9:22am

Hi all, thanks for your posts here on Boards.ie.

The Mobile App is now back up and running as normal. If you are still experiencing difficulties when logging in to your app then I would advise contacting our Customer Service Desk directly on 0818365365 and one of my colleagues should certainly be able to assist you further with this.

I hope this information helps. If you have any further queries please feel free to get back in touch with us here, we'd be happy to help as best as we can.

Thanks, Eve

Peig Sayers · 21-07-2021 12:09pm

I got locked out this morning, said I entered an incorrect pin which I didn't. Customer service is a joke. On hold 3 times for up to 20 mins before I gave up. Finally got a nice woman who said it was a software issue. I needed to have my pin reset and then delete and download the app again. When she saw my account was a savings one she said she'd have to transfer me to another colleague and I ended up back at the beginning again!

Peig Sayers · 21-07-2021 12:09pm

Bank of Ireland: Eve · 21-07-2021 1:08pm

https://boards.ie/discussion/comment/117641061#Comment_117641061

Hi Peig, thanks for your post here on Boards.ie.

If your Mobile App has been blocked then you would need to contact our Customer Service Desk in order to reset your pin.

You can certainly contact the team on freephone 1800946156 and one of my colleagues would be happy to help as best as they can.

I hope this information helps.

Thanks, Eve

Android App throwing an SSL certificate error

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