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How much to install phoneline

  • 12-11-2014 02:56PM
    #1
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭


    Just inquiring as to the costs of installing a new phone line in order to access broadband. Its for a residential property. 
    Regards


Comments

  • #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    card123 wrote: »
    Just inquiring as to the costs of installing a new phone line in order to access broadband. Its for a residential property. 
    Regards
    Hi card123

    Thanks for the enquiry. I'm happy to say that there is an ongoing promotion in place at the moment which means there is no charge for having a line installed at a Residential property.

    thanks
    Colm


  • #3
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Colm
    Thats good to hear, is that the case even where the line I believe is on opposite side of road and may require opening of the road?
    You might let me also know how I formally start application?
    Regards


  • #4
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    card123 wrote: »
    Colm
    Thats good to hear, is that the case even where the line I believe is on opposite side of road and may require opening of the road?
    You might let me also know how I formally start application?
    Regards
    Hi card123

    No that would not make any difference vis-a-vis free connection. You can order this though Sales on 1800 503 303.

    thanks
    Colm


  • #5
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    So I contacted Sales on the number above and explained situation with it being a new house etc and line being on opposite side of the road and so on. I then got a call saying that a technician would call last Wednesday. So arranged for day off work and waited for technician who arrived later then scheduled. I knew when they arrived after 4pm that something was not right. The technician had no idea it was a new line and said they would have to go away and investigate and I would hear further. Rang Eircom sales yesterday and was told they had no details up on system  and would come back to me within 24 hours. 24 hours has passed and no response. Can you please check this out for  me order number is 7224204P. Thanks


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    So I contacted Sales on the number above and explained situation with it being a new house etc and line being on opposite side of the road and so on. I then got a call saying that a technician would call last Wednesday. So arranged for day off work and waited for technician who arrived later then scheduled. I knew when they arrived after 4pm that something was not right. The technician had no idea it was a new line and said they would have to go away and investigate and I would hear further. Rang Eircom sales yesterday and was told they had no details up on system  and would come back to me within 24 hours. 24 hours has passed and no response. Can you please check this out for  me order number is 7224204P. Thanks
    Hi card123

    I have looked in to this and see there is a new appointment set for the 5th of December PM timeframe. There are notes advising that a technician will call you before coming out to arrange a time that suits although there are no technical details available to me advising on what work needs to be done.

    Thanks
    Al


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  • #7
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Thanks for your prompt reply. 
    This appointment for 5th has yet to be confirmed with me. 
    Is there anyway of ensuring that the Technician is calling to actually carry out the works. I don't want to waste another day's annual leave and be  no nearer to having line connected?


  • #8
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Alan,
    I have not heard anything further on this, can you please check up for me as I need to know in order to make arrangements to be available on 5th 
    Regards


  • #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Alan,
    I have not heard anything further on this, can you please check up for me as I need to know in order to make arrangements to be available on 5th 
    Regards
    Hi card123

    Operations have confirmed that the appointment is definitely scheduled for between 12am to 5pm on the 5th of December.

    Thanks
    Al


  • #10
    bee06
    Registered Users, Registered Users 2 Posts: 4,514 ✭✭✭bee06


    card123 wrote: »
    So I contacted Sales on the number above and explained situation with it being a new house etc and line being on opposite side of the road and so on. I then got a call saying that a technician would call last Wednesday. So arranged for day off work and waited for technician who arrived later then scheduled. I knew when they arrived after 4pm that something was not right. The technician had no idea it was a new line and said they would have to go away and investigate and I would hear further. Rang Eircom sales yesterday and was told they had no details up on system  and would come back to me within 24 hours. 24 hours has passed and no response. Can you please check this out for  me order number is 7224204P. Thanks

    Good luck with this. I had the same situation and it took 8 weeks to get connected. This included engineers not turning up for appointments, engineers turning up without us being told they were coming and Eircom generally not knowing what was happening on the contractors end. I was fit to kill someone by the end of it.


  • #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bee06 wrote: »
    card123 wrote: »
    So I contacted Sales on the number above and explained situation with it being a new house etc and line being on opposite side of the road and so on. I then got a call saying that a technician would call last Wednesday. So arranged for day off work and waited for technician who arrived later then scheduled. I knew when they arrived after 4pm that something was not right. The technician had no idea it was a new line and said they would have to go away and investigate and I would hear further. Rang Eircom sales yesterday and was told they had no details up on system  and would come back to me within 24 hours. 24 hours has passed and no response. Can you please check this out for  me order number is 7224204P. Thanks

    Good luck with this. I had the same situation and it took 8 weeks to get connected. This included engineers not turning up for appointments, engineers turning up without us being told they were coming and Eircom generally not knowing what was happening on the contractors end. I was fit to kill someone by the end of it.
    I'm sorry to hear this bee06

    If any of these issues remain please PM me your eircom account number and I will be happy to help

    Thanks
    Al


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  • #12
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Alan,
    Eircom have still not contacted me regarding any appointment tomorrow. 
    Surely they have to give reasonable notice. 
    I have however arranged anothers days annual leave
    can you please investigate for me and ensure that a Technican is calling tomorrow to install a phoneline, I assume that they carried out all necessary investigations on the last occasion. 
    Regards


  • #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Alan,
    Eircom have still not contacted me regarding any appointment tomorrow. 
    Surely they have to give reasonable notice. 
    I have however arranged anothers days annual leave
    can you please investigate for me and ensure that a Technican is calling tomorrow to install a phoneline, I assume that they carried out all necessary investigations on the last occasion. 
    Regards
    Hi card123

    I've asked engineers to get in touch with you although the appointment is definitely still scheduled for tomorrow after 12

    Thanks
    Al


  • #14
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Alan,
    No sign of any technician here and its getting dark here so hardly expect them to call at this stage
    A call to say they're weren't' calling was surely the least to expect after giving up another day to wait for them!


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Alan,
    No sign of any technician here and its getting dark here so hardly expect them to call at this stage
    A call to say they're weren't' calling was surely the least to expect after giving up another day to wait for them!
    Hi card123

    I see that nobody turned up and I'm very sorry about this. I have requested more information and clarification on this - as soon as I have any further information I'll be straight back to you here.

    Apologies once again
    Al


  • #16
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    any update on this or indeed explanation?


  • #17
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    I decided to contact Eircom myself directly on their sales line in relation to this as I was still waiting on explanation. Told they couldn't give me one and that they could not contact the technical side but that they could see a further appointment was scheduled for 17th Dec next!! Could not tell me what this appointment was for. 


    It is the most incredibly frustrating system and I would suggest that advantage is being taken on the fact that people have no other alternative option ( or if I am mistaken please tell me)

    I am now waiting a call from Technical to confirm the appointment of the 17th, is there anyway I can get a reassurance that the appointment on the 17th is to install a phoneline?

    I suppose to at this stage I can give up on getting an explanation or genuine apology from whomever left me waiting last Friday without even a phonecall. (not the mind the day before that when someone turned up at 4.45pm and went away again) 

    The helpful lady on Eircom line suggested that I get someone else to sit in my house all day to wait on technician to call rather than take a 3rd days annual leave. Asked her if she knew many people who would be willing to give up a day in such circumstances??


  • #18
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Would you be able to give me an update on this order ( 7224204P) have had 3 schedule Techinicans appointments ( they only turned up for two) nothing appears to have been done and I have no idea when to expect the connection and have have no contact from Eircom in over 3 weeks./ 
    Thanks


  • #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Would you be able to give me an update on this order ( 7224204P) have had 3 schedule Techinicans appointments ( they only turned up for two) nothing appears to have been done and I have no idea when to expect the connection and have have no contact from Eircom in over 3 weeks./ 
    Thanks
    Hi card123

    I'm very sorry about this, I have no further update to hand however I have requested more information and I'll let you as soon as possible

    Thanks
    Al


  • #20
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Don't suppose there's any update on this?


  • #21
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Don't suppose there's any update on this?
    Not yet unfortunately card123

    I can assure you that I'll continue to actively chase this up until i do though. As soon as I have more information I'll be in touch.

    Thanks
    Al


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  • #22
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    No contact whatsoever from Eircom on this. How do I go about expediting/raising a complaint on this issue? 


  • #23
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Anything?


  • #24
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Anything?
    Hi Card123

    I have yet to have a further update on this for you. I am genuinely sorry about the delays but I will continue to chase this up.

    Al


  • #25
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    have just tried ringing eircom sales to get update on this, most frustrating phone call, call ended from eircom end just as they were about it to give me address to lodge  complaint to!!!!!!!!!!!!!!!!!!!!!
    I am at the end of my tether here with the process!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and at a complete disadvantage that I cannot access broadband at current address

    Put simply "what can I do to get this matter escalated and get line connected"


  • #26
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    have just tried ringing eircom sales to get update on this, most frustrating phone call, call ended from eircom end just as they were about it to give me address to lodge  complaint to!!!!!!!!!!!!!!!!!!!!!
    I am at the end of my tether here with the process!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and at a complete disadvantage that I cannot access broadband at current address

    Put simply "what can I do to get this matter escalated and get line connected"
    Hi card123

    I have request that you receive an email as per our conversation, I am sorry I could not offer you better news.

    Thanks
    Al


  • #27
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Alan, thanks for taking time to call and let me know situation yesterday. I was a bit taken aback and totally forgot reason behind why we couldn't get a phoneline could you explain it to me again here ( other half wants to know) also is there someway to register to that I am notified if situation changes
    thanks


  • #28
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Alan,
    My request in my post of 08.56 remains however I'm just after getting call from Eircom saying that tests were still ongoing as to whether or not I could get a phone line and broadband and they they would update me by mid February??????? I explained nature of our call yesterday but they had no note of it?


  • #29
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Alan,
    My request in my post of 08.56 remains however I'm just after getting call from Eircom saying that tests were still ongoing as to whether or not I could get a phone line and broadband and they they would update me by mid February??????? I explained nature of our call yesterday but they had no note of it?
    Hi card123

    While there are notes on this at an operational level I can confirm that I have again asked them to investigate the possibility of arranging a normal line rather than satellite. I'm sorry for the confusion caused however and as soon as I have further clarification I'll update you.

    Thanks
    AL


  • #30
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Any update on this? Surely there must be something by now?


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  • #31
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    card123 wrote: »
    Any update on this? Surely there must be something by now?
    Hi card123, I am afraid removing a customer from a satellite line to standard line does take a little longer. I have pushed this for you, using Alan's notes and have asked for best possible forecast.
    I realise this is quite a delay and frustration, but this is not a normal provide. I will be back as soon as I can.
    Tony


  • #32
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Any update on this? Don't want to push issue as I want the right outcome but was assured a response by mid February. 


  • #33
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    any good news for me on this?


  • #34
    Tzardine
    Registered Users, Registered Users 2 Posts: 3,885 ✭✭✭Tzardine


    How in the name of God can eircom not get a phone line installed since November. This is madness. 


  • #35
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    any good news for me on this?
    Hi card123

    I know this has gone on too long now and I will do my very best to obtain as much information as I can for you today.

    Thanks
    Al


  • #36
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Any update on this?
    Thanks


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  • #37
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Anything on this?


  • #38
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    have heard nothing on this since middle of January my last few posts seem so to have been ignored?


  • #39
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    have heard nothing on this since middle of January my last few posts seem so to have been ignored?
    Hi card123

    I fully understand the cause for concern the delays are creating and I am very sorry for this.

    The latest update we can offer is that due to cabling issues eircom will need to install a "Fixed cellular service" for you basically meaning a standard copper phone line will not be physically possible to install to your home.

    With a "Fixed cellular service" you will still be able to make and receive calls but broadband broadband cannot be supplied.

    At present we do not have a timeframe for the installation of the Fixed cellular service however I will keep requesting this and update you as soon as possible.

    Thanks
    Al


  • #40
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Please look back to my post from 15th January??? . As I explained to you previously I only require Broadband and have no use for a line which is only capable of receiving or making calls ( this was made very clear from my initial order). Your last post makes no sense in this context to summarise

    You called me back in January, I asked for the content of the phone call to be confirmed in writing. In the meantime i get a call from Eircom rep contradicting your call saying that my application for broadband is stlll active and I could expect an update mid February which is still awaited!!!

    What is going on????????
    What exactly are the cabling issues??? The are houses on all sides  of me with fixed phone lines


  • #41
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Please look back to my post from 15th January??? . As I explained to you previously I only require Broadband and have no use for a line which is only capable of receiving or making calls ( this was made very clear from my initial order). Your last post makes no sense in this context to summarise

    You called me back in January, I asked for the content of the phone call to be confirmed in writing. In the meantime i get a call from Eircom rep contradicting your call saying that my application for broadband is stlll active and I could expect an update mid February which is still awaited!!!

    What is going on????????
    What exactly are the cabling issues??? The are houses on all sides  of me with fixed phone lines

     
    I'm genuinely sorry I can't offer you better news on this,

    I am aware that you had been advised broadband would be available however upon further investigation a copper cable cannot be installed to your home and the only way eircom can provide you with a line is with a fixed cellular service (which cannot offer broadband).

    I fully understand your disappointment here and I’m afraid we cannot offer you better news at this time.

    Al





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  • #42
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    It is beyond frustrating that my requests for updates have been ignored that I have wasted time waiting around Engineers who never appeared but please help some bit by answering my question as to why a fixed line cannot be provided??????


  • #43
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    I believe it was Alan that I was dealing with primarily in this matter but in any event I am glad to report that I managed to get a fixed cable connection to my home! If I recall correctly a number of times you rang me and at the beginning of my application when I had a stayed at home a number of days from work waiting on a Engineer who never turned up, I was told that in light of this that when my account was up in running that a credit would be applied. As the line has not been installed can this credit be applied. 

    Also I must do up post setting out this entire process and how it went from a situation of Eircom saying they couldn't install a fixed line but there now being a fixed line installed. 


  • #44
    9bred4
    Closed Accounts Posts: 728 ✭✭✭9bred4


    All I can say is wow. Mostly because we are waiting on an engineer from Eircom today who didn't show up the last day (vodafone related but eircom engineer) so hoping it doesn't turn to this.


  • #45
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    It is beyond frustrating that my requests for updates have been ignored that I have wasted time waiting around Engineers who never appeared but please help some bit by answering my question as to why a fixed line cannot be provided??????
    Hi card123

    I am very happy to hear you have had a line installed. I had been previously informed that this was not possible and a fixed cellular access was (satellite line) required.

    If you have an active account please PM me your eircom account number and I will investigate what credit is owed to you on reflection of the delays.

    Many thanks for updating the thread

    Al


  • #46
    card123
    Registered Users, Registered Users 2 Posts: 47 ✭card123


    Hi Alan,
    Awaiting reply to my pm from last week
    Rgds


  • #47
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    card123 wrote: »
    Hi Alan,
    Awaiting reply to my pm from last week
    Rgds
    Apologies, I'll investigate this right away.

    Thanks
    Al


  • #48
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eircom: Alan wrote: »
    card123 wrote: »
    Hi Alan,
    Awaiting reply to my pm from last week
    Rgds
    Apologies, I'll investigate this right away.

    Thanks
    Al
    Hi card123

    I can see that the credit for delays has already been applied to your eircom account. This was for the amount of €51.56 which was applied to your account on the 18th of June.

    I'm genuinely sorry to hear of your reported slow speeds, I have have looked in to this and I can see that the reason for this is ultimately down to the distance of your line to it's serving exchange. The further a line is from it's exchange the slower the speeds will be - all the way up to between 6 to 8Km cut off point. Having discussed this at lengths with our technical support team I have been advised that eircom will be unable to offer you improved speeds.

    There are a few measures you can take yourself to ensure you are getting the most of your assigned speeds. Ensuring connection by Ethernet is used rather WiFi - I know that's not easy in consideration of tablets and smartphones etc but if you're working of a desktop, laptop or games console this is really the best option - WiFi can be affected by distance of the device from the modem and thickness of walls/insulation.

    I understand the disappointment this can create and I'm sorry I can't do more.

    Thanks
    Al


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