Returning car to dealer - many faults

+ 1, I am afraid, you have it nearly six months also, unfortunately if they are fixing it each time, you don't have any chance to get a refund, the vehicle was five years old also when you bought, i know it's not what you want to hear , but cars give trouble, you were just unlucky on this one .....

Does the warrenty not start over once it has to be fixed?I think once the car has gone back 5 times u can request a full refund.check consumers rights

Blunt answer, you have zero chance of a refund.

Even ignoring the fact that its a 5 year old car that you bought 2nd hand, you would not be entitled to a refund even if it was a brand new car bought six months ago, not for having 4 faults in a 6 month period. The obligation under manufacturer warranty would be for the garage to put right any faults, not to replace the vehicle.

Another concept worth checking out is the fact that warranty repairs do not extend warranty. A fault reported in warranty period must be rectified, but that does not extend the length of the warranty period. To illustrate, say your engine blows with a week of warranty left and the dealer fits a brand new engine free of charge. Then 2 weeks later, one week out of warranty, the new engine also blows up. You will not have warranty coverage on that 2nd engine. Your warranty is up, end of story.

Somebody will be along to quote the sale of goods act and all that guff to tell you otherwise but at the end of the day as long as the dealer fixes any faults you report to them in the warranty period, you will have no recourse once the warranty period ends and they have no obligation to take the vehicle back or offer a refund.

bucketybuck wrote: »

Blunt answer, you have zero chance of a refund.

Even ignoring the fact that its a 5 year old car that you bought 2nd hand, you would not be entitled to a refund even if it was a brand new car bought six months ago, not for having 4 faults in a 6 month period. The obligation under manufacturer warranty would be for the garage to put right any faults, not to replace the vehicle.

Another concept worth checking out is the fact that warranty repairs do not extend warranty. A fault reported in warranty period must be rectified, but that does not extend the length of the warranty period. To illustrate, say your engine blows with a week of warranty left and the dealer fits a brand new engine free of charge. Then 2 weeks later, one week out of warranty, the new engine also blows up. You will not have warranty coverage on that 2nd engine. Your warranty is up, end of story.

Somebody will be along to quote the sale of goods act and all that guff to tell you otherwise but at the end of the day as long as the dealer fixes any faults you report to them in the warranty period, you will have no recourse once the warranty period ends and they have no obligation to take the vehicle back or offer a refund.

Warranty has zero impact on the sale of goods act, a warranty is in addition to your consumer rights.

The sale of goods act requires that any repairs are permanent, but repair isn't the default option with the sale of goods act. The seller has to offer refund, replace or repair.

Unless the OP can prove that the oil leak was from the same source the sale of goods act won't require the dealer to refund or replace. Multiple issues on a 5 year old vehicles isn't unknown but the good thing about the sale of goods act is that the OP still has plenty of time to get issues fixed by the dealer.

ParkRunner wrote: »

OP here, thanks for the replies. The garage isn't open until Wednesday & have no other point of contact until then so will see how it goes on Wednesday. I understand strictly speaking the warranty will cease shortly and the garage will have no further obligations under that, however this will be the fifth time back with the car so my hope is they will have some leeway in their dealings.

I don't think it is unreasonable at this stage to go beyond a request to repair the vehicle as it is the fifth occasion in six months that it has become undriveable, which in my opinion makes it not fit for purpose. They are not a Mitsubishi garage so a replacement might be difficult but not impossible to organise as they are well established.

For the best chance of getting a replacement or refund your going to have to get a solicitor involved. Once the faults are different and not dangerous consumer law isn't going to help much and the amount is too much for the small claims court.

Nonoperational wrote: »

Not an absolute hope of being able to hand it back.

Plenty of vehicles are returned for less problems, some even operator induced, you just have to be persistent and do it right.

Happy days !

Everybody be careful if buying a 2010 Outlander from a dealer. There is a lemon in the system. What colour was it OP